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Escalations Team Lead Jobs (NOW HIRING)

Atlas Technica

Team Lead

Stamford, CT · On-site

Team Lead Reports to: Client Technology Manager Location/Type: Stamford, CT, Full-Time, Exempt ... Act as an escalation point to your team for technical and non-technical issues * Approve PTO and ...

Culligan

Customer Service Lead

Rosemont, IL

$110K - $130K/yr

The Lead serves as a hands-on partner to the service team, helping identify customer trends, address escalations, improve workflows, and deliver service outcomes that strengthen customer loyalty and ...

i3 Verticals

Team Lead, Support

Temple, GA · On-site

Schedule/Lead daily standup meetings to review any open blockers/escalations/issues. * Manage team calendar/approve PTO/ensure adequate coverage of support queues. * Manage team PTO accounts, and ...

Integrity Trade Services

Team Lead

Greenwood, IN

$22.40/hr

Serve as contact for team questions, concerns, and escalations * Assist with onboarding and ... Lead process improvement initiatives using Kaizen methodology * Perform routine checks and basic ...

Integrity Trade Services

Team Lead

Greenwood, IN · On-site

$22.40/hr

Serve as contact for team questions, concerns, and escalations * Assist with onboarding and ... Lead process improvement initiatives using Kaizen methodology * Perform routine checks and basic ...

i3 Verticals

Team Lead, Support

Temple, GA · On-site

Schedule/Lead daily standup meetings to review any open blockers/escalations/issues. * Manage team calendar/approve PTO/ensure adequate coverage of support queues. * Manage team PTO accounts, and ...

Atlas Technica

Team Lead (Remote)

Stamford, CT · Remote

The Team Lead will serve as an escalation point, provide technical guidance, oversee client-facing projects, and help strengthen the processes and services delivered by Atlas Technica. This role ...

Atlas Technica

Team Lead (Remote)

Boston, MA · Remote

The Team Lead will serve as an escalation point, provide technical guidance, oversee client-facing projects, and help strengthen the processes and services delivered by Atlas Technica. This role ...

Koniag

Service Desk Team Lead

This individual will serve as a key point of escalation and leadership, guiding technicians through ... Lead and supervise a team of service desk technicians across multiple support tiers, providing day ...

New

ULINE

Collections Team Lead

Pleasant Prairie, WI · On-site

Collections Team Lead Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Looking ... Resolve escalated customer concerns and guide the team in effective payment collection strategies.

APEC Water Systems

Customer Service Lead

Rosemont, IL · On-site

$110K - $130K/yr

The Lead serves as a hands-on partner to the service team, helping identify customer trends, address escalations, improve workflows, and deliver service outcomes that strengthen customer loyalty and ...

Atlas Technica

Team Lead

Manhattan, NY · On-site

They are seeking a Team Lead to supervise a team of Junior Systems Engineers and Interns, providing ... an escalation point to your team for technical and non-technical issues • Approve PTO and time ...

Atlas Technica

Team Lead

Stamford, CT · On-site

They are seeking a Team Lead to supervise a team of Junior Systems Engineers and Interns, providing ... an escalation point to your team for technical and non-technical issues • Approve PTO and time ...

FLC Haus

Client Team Lead

Orlando, FL · On-site

$55K - $65K/yr

Client Team Lead Leading the way with legendary customer service is what we are known for! As a ... Handle escalated customer issues and provide weekly support for customer interactions. Minimum ...

FLC Haus

Client Team Lead

Orlando, FL · On-site

$55K - $65K/yr

Client Team Lead Leading the way with legendary customer service is what we are known for! As a ... Handle escalated customer issues and provide weekly support for customer interactions. Minimum ...

Acumen Technology

Technical Team Lead

Nashville, TN · On-site

$65K - $84K/yr

The Technical Team Lead serves as the primary technical escalation resource for the Service Desk, providing advanced troubleshooting, technical guidance, and operational leadership to ensure ...

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Escalations Team Lead information

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$10

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$72

How much do escalations team lead jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for escalations team lead in the United States is $25.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $24.04 per hour, depending on experience, location, and employer.

What does an escalations team lead do?

An Escalations Team Lead manages and resolves complex customer issues that frontline support agents cannot address. They coordinate with other departments to find solutions, ensure timely resolution of escalated cases, and maintain high customer satisfaction. Additionally, they mentor support staff, analyze escalation trends, and implement process improvements to prevent future issues. Their role is crucial in maintaining positive client relationships and ensuring service standards are met.

What are the key skills and qualifications needed to thrive as an escalations team lead, and why are they important?

To thrive as an Escalations Team Lead, you need strong problem-solving abilities, in-depth product or service knowledge, and experience in customer support or operations, often supported by a relevant bachelor's degree. Familiarity with CRM systems like Salesforce, ticketing platforms such as Zendesk, and incident management tools is typically required. Exceptional communication, conflict resolution, and leadership skills help in guiding teams and managing high-pressure situations. These skills and qualities are crucial to resolving complex issues efficiently, ensuring customer satisfaction, and maintaining team performance.

How does an escalations team lead typically balance direct customer issue resolution with coaching and supporting their team?

As an Escalations Team Lead, you’ll often split your time between personally handling high-priority customer cases and guiding your team through complex situations. A key challenge is knowing when to step in directly versus empowering team members to resolve issues themselves. You’ll regularly review case progress, provide feedback, and facilitate training sessions to ensure consistent service quality. Collaboration with other departments, such as Product or Engineering, is also common to address systemic issues, which helps foster a supportive and solutions-oriented work environment.
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Escalations Team Lead jobs near you
Infographic showing various Escalations Team Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $53,524 per year, or $25.7 per hour.

Team Lead

Atlas Technica

Stamford, CT • On-site

Full-time

PTO

Re-posted 22 days ago

Job description

Position Name: Team Lead
Reports to: Client Technology Manager
Location/Type: Stamford, CT, Full-Time, Exempt

Atlas Technica's mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

We are seeking a Team Lead to join our rapidly growing support department. You will be responsible for a team of Junior Systems Engineers and Interns. This is a technical and supervisory role providing excellent career development opportunities for the successful candidate

Responsibilities:

  • Supervise a team of Junior System Engineers and Interns
  • Act as an escalation point to your team for technical and non-technical issues
  • Approve PTO and time entry management for your team.
  • Provide mentoring, coaching, and training for the team including managing feedback and job performance.
  • Own technical projects and provide oversight, guidance, and recommend solutions and consultative services to clients.
  • Conduct an end-of-year performance review for the team.
  • Manage the overall relationship of a subset of clients appointed by their managing CTM.
  • Assist with client escalations when required.
  • Participate in on-call escalation rotations.
  • Attend and participate in client meetings
  • Participate in organizational initiatives to improve functions, process, and technology for Atlas Technica and clients

Requirements:

  • The ideal candidate will possess at least 2 years of people management and 5 years of IT experience (Desktop Support, Systems Engineering, Systems Administration) and should have the following qualifications:
  • End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop, and mobile device troubleshooting
  • Strong verbal and written communication skills
  • Support of a primarily Microsoft 365 stack (Exchange Online, SharePoint Online, Intune, Azure AD, Teams)
  • Systems Administration: Knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy, good if you are familiar with Citrix XenApp
  • Support of Sophos or similar product for endpoint threat management
  • Basic understanding of virtualization platforms such as VMware or Hyper-V
  • Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching and Firewalls
  • Experience working in an MSP environment

Desirable Qualities:

  • Financial industry experience including familiarity with market vendor applications: Bloomberg, Thompson Reuters, FactSet, CapIQ
  • Significant experience in an MSP environment, particularly utilizing the ConnectWise suite of products
  • Exposure to/ability to support workloads in Azure or AWS
  • Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch
  • Experience with and ability to support Citrix XenApp or similar products
  • Experience with cybersecurity solutions such as Carbon Black, Cylance, Crowdstrike, Cyberhat, SentinelOne
  • Experience with Mimecast or other mail security gateway solutions such as IronPort or Proofpoint
  • More than basic understanding of Storage and Virtualization platforms such as Nimble, Pure Storage, NetApp, EMC, VMware, Hyper-V, XenServer

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.