The team lead provides high level technical application software support and coaching to resolve client escalations and other technical issues raised in the areas of system set up, product ...
The team lead provides high level technical application software support and coaching to resolve client escalations and other technical issues raised in the areas of system set up, product ...
Team Lead
Paradise Valley, AZ · On-site
$70K - $80K/yr
Client Service Team Lead We are seeking an experienced Client Service Team Lead to join our growing ... Serve as the first point of escalation for team members, advisors, and client service issues.
Quick apply
Team Lead
Paradise Valley, AZ · On-site
$70K - $80K/yr
Client Service Team Lead We are seeking an experienced Client Service Team Lead to join our growing ... Serve as the first point of escalation for team members, advisors, and client service issues.
Team Lead
Augusta, GA · On-site
The team lead provides high level technical application software support and coaching to resolve client escalations and other technical issues raised in the areas of system set up, product ...
Team Lead
Augusta, GA · On-site
The team lead provides high level technical application software support and coaching to resolve client escalations and other technical issues raised in the areas of system set up, product ...
Team Lead
Washington, DC · On-site
Team Lead Privacy TechOp Solutions International is seeking a Privacy Team Lead to support an ... Identify missing, conflicting, or incomplete information and coordinate resolution or escalation as ...
Team Lead
Washington, DC · On-site
Team Lead Privacy TechOp Solutions International is seeking a Privacy Team Lead to support an ... Identify missing, conflicting, or incomplete information and coordinate resolution or escalation as ...
Team Lead
Paradise Valley, AZ · On-site
$60 - $80/hr
The Client Service Team Lead serves as the first point of management for their assigned team ... Serve as the first point of escalation for team members, advisors, and client service issues.
Team Lead
Paradise Valley, AZ · On-site
$60 - $80/hr
The Client Service Team Lead serves as the first point of management for their assigned team ... Serve as the first point of escalation for team members, advisors, and client service issues.
Team Lead
Washington, DC · On-site
Team Lead Privacy TechOp Solutions International is seeking a Privacy Team Lead to support an ... Identify missing, conflicting, or incomplete information and coordinate resolution or escalation as ...
Quick apply
Team Lead
Washington, DC · On-site
Team Lead Privacy TechOp Solutions International is seeking a Privacy Team Lead to support an ... Identify missing, conflicting, or incomplete information and coordinate resolution or escalation as ...
Team Lead
Washington, DC · On-site
Team Lead Privacy TechOp Solutions International is seeking a Privacy Team Lead to support an ... Identify missing, conflicting, or incomplete information and coordinate resolution or escalation as ...
Team Lead
Washington, DC · On-site
Team Lead Privacy TechOp Solutions International is seeking a Privacy Team Lead to support an ... Identify missing, conflicting, or incomplete information and coordinate resolution or escalation as ...
Client Team Lead
Tampa, FL · On-site
Client Team Lead We are looking for a reliable and motivated Customer Service Team Lead to support ... Handle escalated customer issues * Ensure high-quality service and smooth daily operations
Client Team Lead
Tampa, FL · On-site
Client Team Lead We are looking for a reliable and motivated Customer Service Team Lead to support ... Handle escalated customer issues * Ensure high-quality service and smooth daily operations
Team Lead
Jacksonville, FL · On-site
Job Summary The Team Lead is a working leader responsible for guiding a small team of 8-10 ... Light troubleshooting or escalation awareness * Basic familiarity with ERP or work instruction ...
Team Lead
Jacksonville, FL · On-site
Job Summary The Team Lead is a working leader responsible for guiding a small team of 8-10 ... Light troubleshooting or escalation awareness * Basic familiarity with ERP or work instruction ...
Customer Service Lead
Rosemont, IL · On-site
$110K - $130K/yr
The Lead serves as a hands-on partner to the service team, helping identify customer trends, address escalations, improve workflows, and deliver service outcomes that strengthen customer loyalty and ...
Customer Service Lead
Rosemont, IL · On-site
$110K - $130K/yr
The Lead serves as a hands-on partner to the service team, helping identify customer trends, address escalations, improve workflows, and deliver service outcomes that strengthen customer loyalty and ...
Team Lead
New York, NY · On-site +1
$90K - $110K/yr
Team Lead Reports to: Client Technology Manager Department: Support Location: NY, New York - Hybrid ... Act as an escalation point to your team for technical and non-technical issues * Approve PTO and ...
Team Lead
New York, NY · On-site +1
$90K - $110K/yr
Team Lead Reports to: Client Technology Manager Department: Support Location: NY, New York - Hybrid ... Act as an escalation point to your team for technical and non-technical issues * Approve PTO and ...
Team Lead
Stamford, CT · On-site
Team Lead Reports to: Client Technology Manager Location/Type: Stamford, CT, Full-Time, Exempt ... Act as an escalation point to your team for technical and non-technical issues * Approve PTO and ...
Team Lead
Stamford, CT · On-site
Team Lead Reports to: Client Technology Manager Location/Type: Stamford, CT, Full-Time, Exempt ... Act as an escalation point to your team for technical and non-technical issues * Approve PTO and ...
Team Lead
Augusta, GA · On-site
$60 - $80/hr
The team lead provides high level technical application software support and coaching to resolve client escalations and other technical issues raised in the areas of system set up, product ...
Team Lead
Augusta, GA · On-site
$60 - $80/hr
The team lead provides high level technical application software support and coaching to resolve client escalations and other technical issues raised in the areas of system set up, product ...
Team Lead
Virginia, MN · On-site
$80 - $100/hr
The team lead provides high level technical application software support and coaching to resolve client escalations and other technical issues raised in the areas of system set up, product ...
Team Lead
Virginia, MN · On-site
$80 - $100/hr
The team lead provides high level technical application software support and coaching to resolve client escalations and other technical issues raised in the areas of system set up, product ...
Team Lead
New York, NY · On-site +1
$90K - $110K/yr
Team Lead Reports to: Client Technology Manager Department: Support Location: NY, New York - Hybrid ... Act as an escalation point to your team for technical and non-technical issues * Approve PTO and ...
Team Lead
New York, NY · On-site +1
$90K - $110K/yr
Team Lead Reports to: Client Technology Manager Department: Support Location: NY, New York - Hybrid ... Act as an escalation point to your team for technical and non-technical issues * Approve PTO and ...
Team Lead
Stamford, CT · On-site
Team Lead Reports to: Client Technology Manager Location/Type: Stamford, CT, Full-Time, Exempt ... Act as an escalation point to your team for technical and non-technical issues * Approve PTO and ...
Team Lead
Stamford, CT · On-site
Team Lead Reports to: Client Technology Manager Location/Type: Stamford, CT, Full-Time, Exempt ... Act as an escalation point to your team for technical and non-technical issues * Approve PTO and ...
Team Lead
Stamford, CT · On-site
Team Lead Reports to: Client Technology Manager Location/Type: Stamford, CT, Full-Time, Exempt ... Act as an escalation point to your team for technical and non-technical issues * Approve PTO and ...
Quick apply
Team Lead
Stamford, CT · On-site
Team Lead Reports to: Client Technology Manager Location/Type: Stamford, CT, Full-Time, Exempt ... Act as an escalation point to your team for technical and non-technical issues * Approve PTO and ...
Customer Service Lead
Rosemont, IL · On-site
$110K - $130K/yr
The Lead serves as a hands-on partner to the service team, helping identify customer trends, address escalations, improve workflows, and deliver service outcomes that strengthen customer loyalty and ...
Customer Service Lead
Rosemont, IL · On-site
$110K - $130K/yr
The Lead serves as a hands-on partner to the service team, helping identify customer trends, address escalations, improve workflows, and deliver service outcomes that strengthen customer loyalty and ...
Schedule/Lead daily standup meetings to review any open blockers/escalations/issues. * Manage team calendar/approve PTO/ensure adequate coverage of support queues. * Manage team PTO accounts, and ...
Schedule/Lead daily standup meetings to review any open blockers/escalations/issues. * Manage team calendar/approve PTO/ensure adequate coverage of support queues. * Manage team PTO accounts, and ...
$60 - $80/hr
Member Experience Escalation Adv./Team Lead Full Time Administration Remote, US 6 days ago ... vendors to resolve member escalations and vendor issues. * Identifies process improvements ...
$60 - $80/hr
Member Experience Escalation Adv./Team Lead Full Time Administration Remote, US 6 days ago ... vendors to resolve member escalations and vendor issues. * Identifies process improvements ...
Escalations Team Lead information
See salary details
$14.49 is the 25th percentile. Wages below this are outliers.
$10.58 - $16.24
36% of jobs
The median wage is $18.08 / hr.
$16.24 - $21.90
43% of jobs
$21.90 - $27.56
10% of jobs
$27.56 - $33.22
4% of jobs
$33.22 - $38.88
1% of jobs
$38.88 - $44.54
1% of jobs
$44.54 - $50.20
0% of jobs
$50.20 - $55.86
0% of jobs
$55.86 - $61.52
4% of jobs
$61.52 - $67.18
0% of jobs
$67.18 - $72.84
1% of jobs
$10
$25
$72
How much do escalations team lead jobs pay per hour?
As of Sep 7, 2026, the average hourly pay for escalations team lead in the United States is $25.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $24.04 per hour, depending on experience, location, and employer.
What does an escalations team lead do?
An Escalations Team Lead manages and resolves complex customer issues that frontline support agents cannot address. They coordinate with other departments to find solutions, ensure timely resolution of escalated cases, and maintain high customer satisfaction. Additionally, they mentor support staff, analyze escalation trends, and implement process improvements to prevent future issues. Their role is crucial in maintaining positive client relationships and ensuring service standards are met.
What are the key skills and qualifications needed to thrive as an escalations team lead, and why are they important?
To thrive as an Escalations Team Lead, you need strong problem-solving abilities, in-depth product or service knowledge, and experience in customer support or operations, often supported by a relevant bachelor's degree. Familiarity with CRM systems like Salesforce, ticketing platforms such as Zendesk, and incident management tools is typically required. Exceptional communication, conflict resolution, and leadership skills help in guiding teams and managing high-pressure situations. These skills and qualities are crucial to resolving complex issues efficiently, ensuring customer satisfaction, and maintaining team performance.
How does an escalations team lead typically balance direct customer issue resolution with coaching and supporting their team?
As an Escalations Team Lead, you’ll often split your time between personally handling high-priority customer cases and guiding your team through complex situations. A key challenge is knowing when to step in directly versus empowering team members to resolve issues themselves. You’ll regularly review case progress, provide feedback, and facilitate training sessions to ensure consistent service quality. Collaboration with other departments, such as Product or Engineering, is also common to address systemic issues, which helps foster a supportive and solutions-oriented work environment.
More about Escalations Team Lead jobs
What job categories do people searching Escalations Team Lead jobs look for?
The top searched job categories for Escalations Team Lead jobs are:
Job description
ADP is hiring a Team Lead.
In this role, the Team Lead, under the guidance of a Client Service Manager/Payroll Manager, provides support and coaching to and serves as an escalation point to a team of Payroll Specialists and Client Service Consultants in servicing clients and processing client's payrolls. The Team Lead must be able to influence tasks and deliverables for team members without direct reporting relationships.
The team lead provides high level technical application software support and coaching to resolve client escalations and other technical issues raised in the areas of system set up, product functionality, and payroll processing. The team lead coaches team members on the delivery of stellar service to build and improve client satisfaction and retention.
To thrive in this role, you must be comfortable in a client facing role leading a team of payroll specialists as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
Ready to #MakeYourMark? Apply now!
To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos
What you'll do:
What you can expect on a typical day:
- Functional Responsibility
- Manage the entire workflow of the Payroll team towards successful service delivery to one or more clients
- Make decisions with a thorough understanding of client payroll processing and daily checklist to monitor complete accuracy of payroll
- Ensure daily and weekly tasks are completed to deliver on the execution of the entire payroll cycle
- Leadership
- Influence task deliverables for team members without direct reporting relationships
- Support the training and mentoring of Payroll Specialists' on job requirements, product functionality and service delivery techniques
- Client Service Delivery
- Build relationships of trust, respect and partnership with clients and Client retain team by providing World Class Service
- Attend and actively participate in client conference calls or onsite visits as required by management
TO SUCCEED IN THIS ROLE:
Requirements:
- 3-5 years of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
- Experience noted above, OR
- Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.
Bonus Point for these Preferred Qualifications:
- Payroll experience desirable.
- Technical Knowledge
- Verbal and Written Communication
- Relationship Building
- Coaching
YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:
- Be yourselfin a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
- Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
- Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
- Continuously learn through ongoing training, development, and mentorship opportunities.
- Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
- Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
- Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
- Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
About ADP
Sourced by ZipRecruiter
We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE® Magazine, and recognized by DiversityInc® as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.
Industry
Recruiting and staffing services
Company size
10,000+ Employees
Headquarters location
Roseland, NJ, US
Year founded
1949