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Escalations Team Lead Jobs (NOW HIRING)

JGSM

Client Team Lead

Tampa, FL · On-site

Client Team Lead We are looking for a reliable and motivated Customer Service Team Lead to support ... Handle escalated customer issues * Ensure high-quality service and smooth daily operations

New

APEC Water Systems

Customer Service Lead

Rosemont, IL · On-site

$110K - $130K/yr

The Lead serves as a hands-on partner to the service team, helping identify customer trends, address escalations, improve workflows, and deliver service outcomes that strengthen customer loyalty and ...

Atlas Technica

Team Lead

New York, NY · On-site

$90K - $110K/yr

Team Lead Reports to: Client Technology Manager Department: Support Location: NY, New York - Hybrid ... Act as an escalation point to your team for technical and non-technical issues * Approve PTO and ...

Atlas Technica

Team Lead

Stamford, CT · On-site

Team Lead Reports to: Client Technology Manager Location/Type: Stamford, CT, Full-Time, Exempt ... Act as an escalation point to your team for technical and non-technical issues * Approve PTO and ...

Atlas Technica

Team Lead

Stamford, CT · On-site

Team Lead Reports to: Client Technology Manager Location/Type: Stamford, CT, Full-Time, Exempt ... Act as an escalation point to your team for technical and non-technical issues * Approve PTO and ...

Atlas Technica

Team Lead

New York, NY · On-site +1

$90K - $110K/yr

Team Lead Reports to: Client Technology Manager Department: Support Location: NY, New York - Hybrid ... Act as an escalation point to your team for technical and non-technical issues * Approve PTO and ...

Atlas Technica

Team Lead

Stamford, CT · On-site

Team Lead Reports to: Client Technology Manager Location/Type: Stamford, CT, Full-Time, Exempt ... Act as an escalation point to your team for technical and non-technical issues * Approve PTO and ...

Culligan

Customer Service Lead

Rosemont, IL

$110K - $130K/yr

The Lead serves as a hands-on partner to the service team, helping identify customer trends, address escalations, improve workflows, and deliver service outcomes that strengthen customer loyalty and ...

Atlas Technica

Team Lead (Remote)

Stamford, CT · Remote

The Team Lead will serve as an escalation point, provide technical guidance, oversee client-facing projects, and help strengthen the processes and services delivered by Atlas Technica. This role ...

Atlas Technica

Team Lead (Remote)

Boston, MA · Remote

The Team Lead will serve as an escalation point, provide technical guidance, oversee client-facing projects, and help strengthen the processes and services delivered by Atlas Technica. This role ...

ULINE

Collections Team Lead

Pleasant Prairie, WI · On-site

Collections Team Lead Corporate Headquarters 12575 Uline Drive, Pleasant Prairie, WI 53158 Looking ... Resolve escalated customer concerns and guide the team in effective payment collection strategies.

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Escalations Team Lead information

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$72

How much do escalations team lead jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for escalations team lead in the United States is $25.73, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $24.04 per hour, depending on experience, location, and employer.

What does an escalations team lead do?

An Escalations Team Lead manages and resolves complex customer issues that frontline support agents cannot address. They coordinate with other departments to find solutions, ensure timely resolution of escalated cases, and maintain high customer satisfaction. Additionally, they mentor support staff, analyze escalation trends, and implement process improvements to prevent future issues. Their role is crucial in maintaining positive client relationships and ensuring service standards are met.

What are the key skills and qualifications needed to thrive as an escalations team lead, and why are they important?

To thrive as an Escalations Team Lead, you need strong problem-solving abilities, in-depth product or service knowledge, and experience in customer support or operations, often supported by a relevant bachelor's degree. Familiarity with CRM systems like Salesforce, ticketing platforms such as Zendesk, and incident management tools is typically required. Exceptional communication, conflict resolution, and leadership skills help in guiding teams and managing high-pressure situations. These skills and qualities are crucial to resolving complex issues efficiently, ensuring customer satisfaction, and maintaining team performance.

How does an escalations team lead typically balance direct customer issue resolution with coaching and supporting their team?

As an Escalations Team Lead, you’ll often split your time between personally handling high-priority customer cases and guiding your team through complex situations. A key challenge is knowing when to step in directly versus empowering team members to resolve issues themselves. You’ll regularly review case progress, provide feedback, and facilitate training sessions to ensure consistent service quality. Collaboration with other departments, such as Product or Engineering, is also common to address systemic issues, which helps foster a supportive and solutions-oriented work environment.
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Escalations Team Lead jobs near you
Infographic showing various Escalations Team Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $53,524 per year, or $25.7 per hour.

Security Team Lead

Coastal International Security

Chicago, IL • On-site

$45/hr

Full-time

Posted 10 days ago

Job description

Security Team Lead - Luxury Retail Flagship
Full-time 40 hrs/wk | Wed-Sun, 10:45 AM-7:15 PM | $45.00/hr
Chicago, IL | CA Guard Card required

About This Role

We're hiring a seasoned Security Team Lead to run our team at one of Chicago premier luxury retail flagships. This is a hands-on leadership role, you'll be responsible for the daily performance, conduct, and development of the security team while maintaining the high standards our guests expect.

Team leadership and team monitoring are at the heart of this position. You'll set the tone for how the team operates, keep a close eye on performance and post coverage, and step in wherever you're needed. We're looking for candidates with at least 15 years of experience in a security supervisor or lead role, ideally in a retail or luxury environment.

If you're the kind of leader who leads by example, communicates clearly, and takes ownership of the environment around you, we'd love to hear from you.

What You'll Do

  • Lead, coach, and monitor the daily performance of the security team, ensuring posts are covered, standards are upheld, and the team is operating at its best. Scheduling
  • Serve as the senior on-site authority during your shift, making real-time decisions on incidents and escalations
  • Conduct regular walkthroughs and floor checks to monitor team positioning, guest flow, and potential security concerns
  • Manage crowd control during peak hours, product launches, and special events, keeping guests and staff safe
  • Oversee access control, delivery logging, and high-value merchandise tracking with accuracy and accountability
  • Partner with store leadership on scheduling, incident reporting, and operational planning
  • Onboard and mentor new officers, setting clear expectations and modeling professional conduct
  • Represent the store's standard of excellence in every interaction, your team follows your lead

What We're Looking For

  • Valid California Guard Card (BSIS-issued), required before your first day
  • 15+ years of experience in a security supervisor or lead role, required
  • Background in retail security, luxury retail, hospitality, or a related high-end environment, strongly preferred
  • Proven ability to lead and monitor a team in a fast-paced, client-facing setting
  • Strong de-escalation and crowd control skills, you stay composed when the floor gets busy
  • Excellent communication skills, both with your team and with store leadership
  • Sound judgment, sharp situational awareness, and the ability to make confident decisions under pressure
  • Reliable transportation and a consistent track record of punctuality

Apply