Specialist Resolution Team
Deerfield, IL · On-site
... managing the needs of internal clients, including the handling of call center escalations and ... Resolution Team phone line as well as via written inquiries. * Reviews requests for same day ...
Specialist Resolution Team
Deerfield, IL · On-site
... managing the needs of internal clients, including the handling of call center escalations and ... Resolution Team phone line as well as via written inquiries. * Reviews requests for same day ...
Client Assurance Resolution Leader
$130K - $180K/yr
Roles & Responsibilities Escalation Leadership & Resolution Management * Lead critical, high-impact client escalations from initiation through closure, ensuring containment, clarity, and complete ...
Client Assurance Resolution Leader
$130K - $180K/yr
Roles & Responsibilities Escalation Leadership & Resolution Management * Lead critical, high-impact client escalations from initiation through closure, ensuring containment, clarity, and complete ...
SUMMARY: The Patient Account Resolution Manager is responsible for overseeing call center ... Manage high-level escalation calls, de-escalating situations and ensuring appropriate follow-up, ...
SUMMARY: The Patient Account Resolution Manager is responsible for overseeing call center ... Manage high-level escalation calls, de-escalating situations and ensuring appropriate follow-up, ...
SUMMARY: The Patient Account Resolution Manager is responsible for overseeing call center ... Manage high-level escalation calls, de-escalating situations and ensuring appropriate follow-up, ...
SUMMARY: The Patient Account Resolution Manager is responsible for overseeing call center ... Manage high-level escalation calls, de-escalating situations and ensuring appropriate follow-up, ...
Escalation Expert
Lehi, UT · On-site
$55K - $73K/yr
Manage and resolve all escalated customer issues consistent with Sunrun guidelines, serving as the ... Provide accurate and timely resolution to customer questions and requests, providing a seamless ...
Escalation Expert
Lehi, UT · On-site
$55K - $73K/yr
Manage and resolve all escalated customer issues consistent with Sunrun guidelines, serving as the ... Provide accurate and timely resolution to customer questions and requests, providing a seamless ...
Account Resolution Analyst
Richmond, VA · On-site
$43K - $71K/yr
Independently performs a variety of duties, including servicing customer inquiries, escalation ... Review accounts, validate overdue premium, and manage until appropriate resolution is reached.
Account Resolution Analyst
Richmond, VA · On-site
$43K - $71K/yr
Independently performs a variety of duties, including servicing customer inquiries, escalation ... Review accounts, validate overdue premium, and manage until appropriate resolution is reached.
Escalation Expert
Lehi, UT · On-site
$55K - $73K/yr
Manage and resolve all escalated customer issues consistent with Sunrun guidelines, serving as the ... Provide accurate and timely resolution to customer questions and requests, providing a seamless ...
Escalation Expert
Lehi, UT · On-site
$55K - $73K/yr
Manage and resolve all escalated customer issues consistent with Sunrun guidelines, serving as the ... Provide accurate and timely resolution to customer questions and requests, providing a seamless ...
Escalations Specialist
Los Angeles, CA · On-site
They manage all escalation and cancellation requests and ensure patient resolution satisfaction. This role requires a proactive and solutions-oriented team member who can maintain high standards of ...
Escalations Specialist
Los Angeles, CA · On-site
They manage all escalation and cancellation requests and ensure patient resolution satisfaction. This role requires a proactive and solutions-oriented team member who can maintain high standards of ...
Account Resolution Analyst
$43K - $71K/yr
Independently performs a variety of duties, including servicing customer inquiries, escalation ... Review accounts, validate overdue premium, and manage until appropriate resolution is reached.
Account Resolution Analyst
$43K - $71K/yr
Independently performs a variety of duties, including servicing customer inquiries, escalation ... Review accounts, validate overdue premium, and manage until appropriate resolution is reached.
Account Resolution Analyst
Richmond, VA · On-site
$43K - $71K/yr
Independently performs a variety of duties, including servicing customer inquiries, escalation ... Review accounts, validate overdue premium, and manage until appropriate resolution is reached.
Account Resolution Analyst
Richmond, VA · On-site
$43K - $71K/yr
Independently performs a variety of duties, including servicing customer inquiries, escalation ... Review accounts, validate overdue premium, and manage until appropriate resolution is reached.
Escalation Expert
Lehi, UT · On-site
$55K - $73K/yr
Manage and resolve all escalated customer issues consistent with Sunrun guidelines, serving as the ... Provide accurate and timely resolution to customer questions and requests, providing a seamless ...
Escalation Expert
Lehi, UT · On-site
$55K - $73K/yr
Manage and resolve all escalated customer issues consistent with Sunrun guidelines, serving as the ... Provide accurate and timely resolution to customer questions and requests, providing a seamless ...
They manage all escalation and cancellation requests and ensure patient resolution satisfaction. This role requires a proactive and solutions-oriented team member who can maintain high standards of ...
They manage all escalation and cancellation requests and ensure patient resolution satisfaction. This role requires a proactive and solutions-oriented team member who can maintain high standards of ...
Account Resolution Analyst
$43K - $71K/yr
Independently performs a variety of duties, including servicing customer inquiries, escalation ... Review accounts, validate overdue premium, and manage until appropriate resolution is reached.
Account Resolution Analyst
$43K - $71K/yr
Independently performs a variety of duties, including servicing customer inquiries, escalation ... Review accounts, validate overdue premium, and manage until appropriate resolution is reached.
Escalation Expert
Lehi, UT · On-site
$55K - $73K/yr
Responsibilities Manage and resolve all escalated customer issues consistent with Sunrun guidelines ... Provide accurate and timely resolution to customer questions and requests, providing a seamless ...
Escalation Expert
Lehi, UT · On-site
$55K - $73K/yr
Responsibilities Manage and resolve all escalated customer issues consistent with Sunrun guidelines ... Provide accurate and timely resolution to customer questions and requests, providing a seamless ...
Payer Escalation & Resolution: Navigates complex payer, carrier, attorney, and reimbursement disputes through effective escalation, negotiation, and relationship management. * Strategic Problem ...
Payer Escalation & Resolution: Navigates complex payer, carrier, attorney, and reimbursement disputes through effective escalation, negotiation, and relationship management. * Strategic Problem ...
Customer Support Escalations Specialist
$17.75 - $24/hr
Role & Responsibilities Escalation Resolution * Investigate, manage, and resolve the most complex customer escalations via email - cases that go beyond what Tier 1 and Tier 2 agents can handle ...
Customer Support Escalations Specialist
$17.75 - $24/hr
Role & Responsibilities Escalation Resolution * Investigate, manage, and resolve the most complex customer escalations via email - cases that go beyond what Tier 1 and Tier 2 agents can handle ...
SafeRide Health is seeking a Client Escalation Manager to lead the resolution of complex, high-priority client issues while developing a high-performing team of Client Escalation Specialists. This ...
SafeRide Health is seeking a Client Escalation Manager to lead the resolution of complex, high-priority client issues while developing a high-performing team of Client Escalation Specialists. This ...
Technical Escalation Manager
Raleigh, NC · On-site
About the Role We are seeking an experienced Technical Escalation Manager to lead the resolution of high-impact customer issues within our cybersecurity platform. In this role, you will act as the ...
Technical Escalation Manager
Raleigh, NC · On-site
About the Role We are seeking an experienced Technical Escalation Manager to lead the resolution of high-impact customer issues within our cybersecurity platform. In this role, you will act as the ...
Client Escalation Manager
San Antonio, TX · On-site
SafeRide Health is seeking a Client Escalation Manager to lead the resolution of complex, high-priority client issues while developing a high-performing team of Client Escalation Specialists. This ...
Client Escalation Manager
San Antonio, TX · On-site
SafeRide Health is seeking a Client Escalation Manager to lead the resolution of complex, high-priority client issues while developing a high-performing team of Client Escalation Specialists. This ...
Technical Escalation Manager
Raleigh, NC · On-site
About the Role We are seeking an experienced Technical Escalation Manager to lead the resolution of high-impact customer issues within our cybersecurity platform. In this role, you will act as the ...
Technical Escalation Manager
Raleigh, NC · On-site
About the Role We are seeking an experienced Technical Escalation Manager to lead the resolution of high-impact customer issues within our cybersecurity platform. In this role, you will act as the ...
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Specialist Resolution Team
Deerfield, IL • On-site
Walgreens •
Pharmaceutical and Medicine Manufacturing • 51 - 200 employees51 - 200 employees
Full-time
This job post has expired today. Applications are no longer accepted.
Walgreens rating
5.5
Based on 2,238 frontline employees who took The Breakroom Quiz
Job description
Job Summary
Responsible for interacting and managing the needs of internal clients, including the handling of call center escalations and requests, working reports on a regular cadence or on a non-routine basis, and working same day delivery requests.
Job Responsibilities
- Provides support to patients and providers transferred from the Operations call center when the Senior Patient Care Advocates are unable to resolve escalated issues, including via Resolution Team phone line as well as via written inquiries.
- Reviews requests for same day deliveries and escalates requests based on professional judgement and experience.
- Coordinates of approved same day deliveries with external same day courier delivery companies.
- Monitors of STAT referrals in real time and takes action when necessary, based on professional judgment and experience to ensure timely processing.
- Assigns patients to PRISM monitoring after service failures based on professional judgement and experience.
- Monitors PRISM patient referrals and action when necessary to ensure timely shipment.
- Reviews and completes reports as assigned by leadership on a regular cadence or as needed on a non-routine basis.
- Receives, researches, and responds to verbal or written inquiries from internal and external sources.
- Other responsibilities as judgment or necessity dictate.
About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
External Basic Qualifications
- High School Diploma or GED.
- At least 2 years of experience in Specialty Pharmacy Operations (call center/customer service work environment or fulfillment work environment).
Preferred Qualifications
- Associate Degree in healthcare, business, or related area of study.
- At least 1 year of experience in escalation resolution and the application of de-escalation techniques.
- Strong organizational, analytical, interpretive, problem solving, and time management skills.
- Strong written and verbal communication skills.
- Strong critical thinking and issue resolution skills.
- Intermediate skill level in Microsoft Office Suite.
The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
What Walgreens employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Walgreens
Sourced by ZipRecruiter
Industry
Pharmaceutical and medicine manufacturing, retail and software development
Company size
51 - 200 Employees
Headquarters location
Deerfield, IL, US