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Escalation Resolution Manager Jobs in Texas (NOW HIRING)

SafeRide Inc

Client Escalation Manager

San Antonio, TX · On-site

SafeRide Health is seeking a Client Escalation Manager to lead the resolution of complex, high-priority client issues while developing a high-performing team of Client Escalation Specialists. This ...

RealPage, Inc.

Trust and Safety Analyst

Richardson, TX · On-site

Support intake, triage, investigation, and resolution of fraud-related escalations from customers ... Use SQL, payment data, account activity, case history, fraud tools, processor records, CRM data ...

Harbor Health

Supervisor, Escalation

Austin, TX · On-site +1

Design and manage proactive member and stakeholder follow-up processes to confirm resolution ... Act as final escalation point for highly complex or sensitive issues; provide expert guidance ...

CDK

Resolution Analyst

Austin, TX · On-site

$28 - $30/hr

Resolves escalated client issues/disputes using problem solving skills * Researches issues which ... Updates management on potential issues. Makes recommendations on resolution and ways to prevent ...

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Infographic showing various Escalation Resolution Manager job openings in Texas as of August 2026, with employment types broken down into 86% Full Time, 11% Part Time, 2% Contract, and 1% Nights. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution.

Account Resolution Manager

Austin, TX • On-site

VELOCITY CREDIT UNION
Commercial Banking • 201 - 500 employees
Learn more about VELOCITY CREDIT UNIONexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Key responsibilities

  • Lead a team responsible for managing delinquent and charged-off accounts to balance financial results with a positive member experience.

  • Coach and develop team members, set performance expectations, and monitor results to ensure effective account resolution.

  • Analyze departmental trends, quality metrics, and processes to identify risks, solve problems, and find opportunities for process improvement.

Job description

Account Resolutions Manager
*This position is hybrid remote and requires onsite work at our North Austin, TX headquarters.*
Do you enjoy solving complex problems, developing people, and finding ways to make things work better? Velocity is hiring an Account Resolutions Manager! We are looking for a thoughtful, results-driven leader who can balance strong financial outcomes with great member service while helping our Account Resolutions team thrive.
At Velocity, we are committed to helping our members and their families achieve more by delivering exceptional service and value. Our culture is rooted in empathy, collaboration, and a shared sense of purpose. We believe in meeting people where they are, staying curious, and working together to create better outcomes. We strive to positively impact the financial well-being of our community, one member at a time.
Your experience includes:
  • Bachelors degree in finance, economics, or a related field required; substantial directly related professional experience may be considered in lieu of a degree.
  • Minimum of five years experience in a credit union, banking, or financial services environment in collections, asset recovery, or credit risk management required.
  • Three (3) years of management or team leadership experience is required for placement at the Manager level.
  • Strong communication and conflict-resolution skills, with experience handling challenging conversations and escalated situations.
  • A continuous improvement mindset with experience identifying opportunities to improve processes, efficiency, and the overall member experience.
  • Passion for providing outstanding service and a positive attitude.
  • Ability to work in a fast-paced environment with high attention to detail.
  • Ownership of the customer experience through issue resolution.
  • Adaptable to a productive team environment where knowledge is shared, and feedback and coaching are welcomed.
  • Effective time management and flexibility to work department hours.

What you will do:
As the Account Resolutions Manager, you will lead a team responsible for helping the credit union effectively manage delinquent and charged-off accounts while balancing financial results with a positive member experience. You will coach and develop your team, set performance expectations, monitor results, and create an environment where employees feel supported, accountable, and motivated to do their best work. Additionally, this role will analyze departmental trends, quality metrics, and processes to identify risks, solve problems, and find opportunities to improve how things work. The Account Resolution Manager partners closely with leadership and teams across the credit union to share insights, improve processes, manage third-party vendors, and support strategies that strengthen our overall financial performance. `
Why you should choose Velocity:
This position offers competitive pay, great benefits including medical/dental/vision, 401(k) with matching, flexible spending accounts, a fun working environment and culture, generous paid time off, company-paid life insurance and disability, referral bonuses, paid holidays, discounted gym membership, tuition reimbursement, training and ongoing coaching, opportunities for career growth, employee reward and recognition system, employee, and family events, and more!
Velocity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, genetics, sexual orientation, national origin, age disability, or status as a covered veteran in accordance with applicable federal, state and local laws.

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