Program Manager 2
Houston, TX · On-site
Experience in managing client accounts, including contract review, basic escalation resolution, and regular communication and reports. * PMP certification preferred. * Proficient with MS office ...
Program Manager 2
Houston, TX · On-site
Experience in managing client accounts, including contract review, basic escalation resolution, and regular communication and reports. * PMP certification preferred. * Proficient with MS office ...
... resolution skills. • Ability to work in a fast-paced environment while managing multiple ... escalations or high-priority service issues. • Some college or university coursework preferred ...
... resolution skills. • Ability to work in a fast-paced environment while managing multiple ... escalations or high-priority service issues. • Some college or university coursework preferred ...
... missing documentation, escalation resolution, and referral source satisfaction. * Provide ... Experience managing complex or escalated customer, patient, or referral source concerns. * Ability ...
... missing documentation, escalation resolution, and referral source satisfaction. * Provide ... Experience managing complex or escalated customer, patient, or referral source concerns. * Ability ...
Escalation Engineer
Austin, TX · On-site
You bring technical depth and resolution quality. * A management role. There are no direct reports today, though you will mentor L1 and L2 engineers and informally lead cross-functional escalation ...
Escalation Engineer
Austin, TX · On-site
You bring technical depth and resolution quality. * A management role. There are no direct reports today, though you will mentor L1 and L2 engineers and informally lead cross-functional escalation ...
... missing documentation, escalation resolution, and referral source satisfaction. * Provide ... Experience managing complex or escalated customer, patient, or referral source concerns. * Ability ...
... missing documentation, escalation resolution, and referral source satisfaction. * Provide ... Experience managing complex or escalated customer, patient, or referral source concerns. * Ability ...
... missing documentation, escalation resolution, and referral source satisfaction. * Provide ... Experience managing complex or escalated customer, patient, or referral source concerns. * Ability ...
Quick apply
... missing documentation, escalation resolution, and referral source satisfaction. * Provide ... Experience managing complex or escalated customer, patient, or referral source concerns. * Ability ...
... resolution for complex issues and/or escalated tickets. Assist the team with production support ticket management/triage. Manage multiple critical and high visibility issues. Responsible for the ...
... resolution for complex issues and/or escalated tickets. Assist the team with production support ticket management/triage. Manage multiple critical and high visibility issues. Responsible for the ...
Technical Program Manager - Security Escalation & Incident Management
Abilene, TX · On-site
$124K - $161K/yr
Participate in rapid response to security escalations and incident management -- identifying risks and driving mitigation to resolution * Drive process improvements and automation opportunities using ...
Technical Program Manager - Security Escalation & Incident Management
Abilene, TX · On-site
$124K - $161K/yr
Participate in rapid response to security escalations and incident management -- identifying risks and driving mitigation to resolution * Drive process improvements and automation opportunities using ...
Milestone Escalation/Resolution * NTS Review and Resolve * Client Calls * QBR's * Customer ... Manage work orders and client relationships alongside teammates and leadership, including reviewing ...
Milestone Escalation/Resolution * NTS Review and Resolve * Client Calls * QBR's * Customer ... Manage work orders and client relationships alongside teammates and leadership, including reviewing ...
Milestone Escalation/Resolution * NTS Review and Resolve * Client Calls * QBR's * Customer ... Manage work orders and client relationships alongside teammates and leadership, including reviewing ...
Milestone Escalation/Resolution * NTS Review and Resolve * Client Calls * QBR's * Customer ... Manage work orders and client relationships alongside teammates and leadership, including reviewing ...
Milestone Escalation/Resolution * NTS Review and Resolve * Client Calls * QBR's * Customer ... Manage work orders and client relationships alongside teammates and leadership, including reviewing ...
Quick apply
Milestone Escalation/Resolution * NTS Review and Resolve * Client Calls * QBR's * Customer ... Manage work orders and client relationships alongside teammates and leadership, including reviewing ...
Customer Service Representative Escalation Specialist
Plano, TX · On-site
$16.25 - $21.75/hr
The Escalation Specialist plays a crucial role in ensuring the satisfaction of B2B channel ... Care Account Managers and across various departments to ensure prompt resolution in a time ...
Customer Service Representative Escalation Specialist
Plano, TX · On-site
$16.25 - $21.75/hr
The Escalation Specialist plays a crucial role in ensuring the satisfaction of B2B channel ... Care Account Managers and across various departments to ensure prompt resolution in a time ...
Capgemini Invent -Sr. Project Management Consultant
Irving, TX · On-site
$96K - $148K/yr
Develop and manage integrated program plans across multiple workstreams and stakeholdersDrive RAID processes, including escalation, resolution tracking, and dependency managementProduce executive ...
Capgemini Invent -Sr. Project Management Consultant
Irving, TX · On-site
$96K - $148K/yr
Develop and manage integrated program plans across multiple workstreams and stakeholdersDrive RAID processes, including escalation, resolution tracking, and dependency managementProduce executive ...
Capgemini Invent -Sr. Project Management Consultant
Irving, TX · On-site
$96K - $148K/yr
Drive RAID processes, including escalation, resolution tracking, and dependency management * Produce executive-level reporting and insights to support decision-making * Facilitate governance forums ...
Capgemini Invent -Sr. Project Management Consultant
Irving, TX · On-site
$96K - $148K/yr
Drive RAID processes, including escalation, resolution tracking, and dependency management * Produce executive-level reporting and insights to support decision-making * Facilitate governance forums ...
Lead risk management, compliance monitoring, and escalation resolution activities. Basic Qualifications * Bachelor's degree or foreign equivalent required from an accredited institution. Will also ...
Lead risk management, compliance monitoring, and escalation resolution activities. Basic Qualifications * Bachelor's degree or foreign equivalent required from an accredited institution. Will also ...
Lead risk management, compliance monitoring, and escalation resolution activities. Basic Qualifications * Bachelor's degree or foreign equivalent required from an accredited institution. Will also ...
Lead risk management, compliance monitoring, and escalation resolution activities. Basic Qualifications * Bachelor's degree or foreign equivalent required from an accredited institution. Will also ...
Expediting VIP requests as needed. - Assist Level 2 / Level 3s with ticket escalation / resolution as needed. - Manage team support schedules, rotations and achieve workload balancing. * Skills ...
Expediting VIP requests as needed. - Assist Level 2 / Level 3s with ticket escalation / resolution as needed. - Manage team support schedules, rotations and achieve workload balancing. * Skills ...
Sourcing Procurement Manager
Houston, TX · On-site
Lead risk management, compliance monitoring, and escalation resolution activities. Basic Qualifications * Bachelor's degree or foreign equivalent required from an accredited institution. Will also ...
Sourcing Procurement Manager
Houston, TX · On-site
Lead risk management, compliance monitoring, and escalation resolution activities. Basic Qualifications * Bachelor's degree or foreign equivalent required from an accredited institution. Will also ...
Lead risk management, compliance monitoring, and escalation resolution activities. Basic Qualifications * Bachelor's degree or foreign equivalent required from an accredited institution. Will also ...
Lead risk management, compliance monitoring, and escalation resolution activities. Basic Qualifications * Bachelor's degree or foreign equivalent required from an accredited institution. Will also ...
Program Manager 2
Houston, TX · On-site
Experience in managing client accounts, including contract review, basic escalation resolution, and regular communication and reports. * PMP certification preferred. * Proficient with MS office ...
Program Manager 2
Houston, TX · On-site
Experience in managing client accounts, including contract review, basic escalation resolution, and regular communication and reports. * PMP certification preferred. * Proficient with MS office ...
Escalation Resolution Manager information
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Program Manager 2
Houston, TX • On-site
Csat Solutions
• Computer and Peripheral Equipment Manufacturing • 1 - 5K employees1,001 - 5,000 employees
Other
This job post has expired 1 day ago. Applications are no longer accepted.
Job description
Role and Responsibilities
#J-18808-Ljbffr- Manages and delivers a variety of projects efficiently on or under budget including: product transitions, strategic projects, new-technology implementation projects, and small-scale capital projects
- Partners with all site departments to ensure that products/projects are introduced on time and that quality is maintained.
- Interfaces and follows up with partners on orders and shipments.
- Reviews key business metrics and Service Level Agreements with partner.
- Coordinates content development and may lead discussions during quarterly business review meetings.
- Manages implementation of new products and projects.
- May lead weekly conference calls with partners and maintain action items lists.
- May review billing invoice submittals, coordinating with finance to resolve any discrepancies.
- Participates in and documents cost reduction programs and negotiations.
- Specifies and compiles receipt of reports required to support partner’s business.
- May assist general manager in providing finance with quarterly financial performance estimates.
- Contributes to continuous business process review and improvement.
- Develops and maintains an operational understanding of all partner’s products and processes and participates in the review and possible negotiation of SOWs, contracts, and pricing.
- May perform other business functions as assigned.
- Bachelor’s degree in relevant field
- 4 or more years demonstrated success in Program Management
- Working knowledge of computer repair, process engineering and the ability to quickly grasp and apply policies and procedures and relate them to project scope.
- Experience in managing client accounts, including contract review, basic escalation resolution, and regular communication and reports.
- PMP certification preferred.
- Proficient with MS office applications (Excel, PowerPoint, Outlook and Word)
- Excellent influencing skills to lead individuals where there is no direct reporting relationship.
- Good judgment and analytical skills required to make difficult decisions where technical problems and competition of resources can affect the project schedule and specifications.
- Must possess proficient communication skills, both written and verbal.
CSAT Solutions LP is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status.
About CSAT SOLUTIONS
Sourced by ZipRecruiter
Industry
Computer and peripheral equipment manufacturing
Company size
1,001 - 5,000 Employees
Headquarters location
Houston, TX, US
Year founded
1992