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Escalation Resolution Manager Jobs (NOW HIRING)

Intellivo

Senior Resolution Manager

Creve Coeur, MO · On-site

Senior Resolution Manager Intellivo is seeking a highly skilled Sr. Resolution Manager to join our ... Serve as the primary escalation point for complex negotiations and settlement disputes within ...

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Senior Resolution Manager

Creve Coeur, MO • On-site

Intellivo
See more jobs at Intellivoexternal

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Job description

Senior Resolution Manager

Intellivo is seeking a highly skilled Sr. Resolution Manager to join our growing STL Attorney Team. This role is designed for professionals who thrive in high‑stakes negotiations and enjoy driving complex matters to successful resolution.

As a Sr. Resolution Manager, you will negotiate directly with plaintiff attorneys and legal representatives, develop settlement strategies, finalize liens, and maximize recoveries for some of the nation's largest health plans. You will manage attorney‑involved matters that require advanced negotiation expertise but do not require a law license.

Key Responsibilities
  • Serve as the primary escalation point for complex negotiations and settlement disputes within assigned inventory.
  • Resolve matters that exceed standard recovery workflows or require advanced negotiation expertise.
  • Mentor and provide guidance to less experienced recovery professionals regarding negotiation strategy and settlement positioning.
  • Negotiate directly with plaintiff attorneys, defense counsel, and legal representatives.
  • Develop and execute settlement strategies for complex recovery matters.
  • Evaluate settlement opportunities, reduction requests, and recovery potential.
  • Finalize liens, settlement resolutions, and file closures.
  • Manage a portfolio of attorney‑involved recoveries from negotiation through resolution.
  • Partner with Attorneys on matters requiring legal analysis or litigation strategy.
  • Maximize recoveries while maintaining efficient resolution timelines.
Who Is a Good Fit?

Strong candidates may come from backgrounds such as:

  • Personal injury case managers and settlement coordinators
  • Workers' compensation settlement specialists
  • Senior bodily injury or large-loss adjusters
  • Litigation paralegals
  • Healthcare recovery and subrogation professionals
  • Claims recovery and reimbursement specialists
  • Insurance defense professionals
  • Non‑practicing J.D.s seeking a business‑focused negotiation career
Qualifications Required
  • 5+ years of experience in settlement negotiations, subrogation, claims recovery, lien resolution, workers' compensation, personal injury, insurance defense, healthcare reimbursement, or related field.
  • Demonstrated success influencing outcomes and resolving complex disputes through negotiation.
  • Experience communicating and negotiating with attorneys, insurance carriers, claim representatives, or other sophisticated stakeholders.
  • Strong analytical, financial, and strategic thinking skills with the ability to evaluate settlement opportunities and recovery potential.
  • Excellent verbal communication skills, including the ability to confidently negotiate by phone in challenging or adversarial situations.
  • Ability to independently manage a high-volume portfolio while achieving performance and recovery goals.
  • Proven ability to exercise sound judgment, make independent decisions, and drive matters to resolution.
Preferred
  • Experience in healthcare subrogation, reimbursement recovery, lien resolution, or settlement allocation negotiations.
  • Experience negotiating directly with plaintiff attorneys or defense counsel.
  • Background as a lien negotiator, settlement coordinator, litigation paralegal, personal injury case manager, workers' compensation specialist, bodily injury adjuster, large‑loss adjuster, or recovery professional.
  • Experience managing attorney‑represented claims or recovery matters.
  • Proven track record of achieving measurable financial results through negotiation and settlement strategy.
Benefits
  • A team that values partnership, accountability, and results
  • Medical Insurance
  • Dental & Vision Insurance
  • Industry‑leading health & wellness benefits
  • 401(k) retirement plan
  • Paid Time Off
  • And more!

This is an on site role in our St. Louis, MO office.

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