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Escalations Manager Bank Jobs (NOW HIRING)

First Hawaiian Bank

Branch Operations Manager

Honolulu, HI · On-site

$75K - $105K/yr

... Bank is seeking an experienced, forward thinking, Branch Operations Manager to join the Service Delivery team. The Branch Operations Manager leads branch operational support and escalation processes ...

Servbank

Bank Branch Manager

South Farmingdale, NY · On-site

$62K - $73K/yr

Manage customer relationships, resolve escalated issues, and ensure a seamless banking experience. * Collaborate with internal departments (e.g., Compliance, Lending, Marketing) to support branch ...

Socket.dev

Bank Branch Manager

South Farmingdale, NY · On-site

Manage customer relationships, resolve escalated issues, and ensure a seamless banking experience. * Collaborate with internal departments (e.g., Compliance, Lending, Marketing) to support branch ...

New

Servbank

Bank Branch Manager

South Farmingdale, NY · On-site

$62K - $73K/yr

Manage customer relationships, resolve escalated issues, and ensure a seamless banking experience. * Collaborate with internal departments (e.g., Compliance, Lending, Marketing) to support branch ...

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Escalations Manager Bank information

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$22.5K

$64.2K

$114K

How much do escalations manager bank jobs pay per year?

As of Sep 9, 2026, the average yearly pay for escalations manager bank in the United States is $64,154.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,000.00 and $84,500.00 per year, depending on experience, location, and employer.

What does an escalations manager do in a bank?

An Escalations Manager in a bank is responsible for handling complex customer complaints or issues that cannot be resolved by frontline staff. They investigate the details of each case, coordinate with different departments, and ensure a fair and timely resolution in line with the bank’s policies and regulations. Escalations Managers also analyze trends in escalated issues to identify areas for process improvement and help maintain customer satisfaction. Their role is crucial in protecting the bank’s reputation and ensuring compliance with regulatory requirements.

How does an escalations manager at a bank typically collaborate with other departments to resolve complex customer issues?

An Escalations Manager in a bank works closely with multiple departments such as customer service, compliance, risk management, and legal to resolve high-priority or sensitive customer issues. Collaboration usually involves gathering information from various teams, facilitating meetings to discuss resolution strategies, and ensuring consistent communication throughout the process. This cross-functional teamwork is essential for addressing the root cause of escalated cases and ensuring regulatory compliance while delivering a positive customer experience.

What are the key skills and qualifications needed to thrive as an escalations manager in a bank, and why are they important?

To thrive as an Escalations Manager in a bank, you need strong knowledge of banking operations, dispute resolution, and regulatory compliance, often supported by a relevant degree or experience in financial services. Familiarity with case management systems, CRM platforms, and banking software is typically required. Exceptional problem-solving, communication, and leadership skills help you manage complex customer issues and coordinate with multiple departments. These skills are crucial for ensuring customer satisfaction, regulatory adherence, and protecting the bank's reputation during high-stakes situations.

What are popular job titles related to Escalations Manager Bank jobs?

For Escalations Manager Bank jobs, the most frequently searched job titles are:

Infographic showing various Escalations Manager Bank job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $64,154 per year, or $30.8 per hour.

Strategic Partnerships Manager, Bank & Program Launch

San Francisco, CA • On-site

Cardless, Inc
Software Development • 11 - 50 employees
Learn more about Cardless, Incexternal

$150K - $200K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

Job description

About Cardless
Cardless is building the infrastructure for the world's best companies to design, build, and launch financial products of their own. Companies like Coinbase and Bilt use Cardless to create credit cards that feel entirely their own. In an industry where branded financial products usually mean shared logos and shared control, Cardless is built to disappear. Our APIs and components shape the journey from the first application to every purchase, reward, and moment of support that follows, while we handle lending, compliance, and operations behind the scenes.
In September 2025, we raised a $60 million Series C led by Spark Capital, bringing our total funding to $170 million. The team is over 70 people and scaling toward profitability by year-end 2026.
We're looking for kind, humble people with high standards and low egos. We take the work seriously without taking ourselves too seriously. We see what could be improved, make it so, and leave every product, system, and team better than we found it.
About the role
We're looking for a Strategic Partnerships Manager to own the day-to-day relationship between Cardless and our issuing bank partners, and to help drive new co-brand card programs from signed deal to live launch.
This role sits at the center of Cardless's most consequential relationships - our bank partners, who ultimately issue every card program we build. You'll manage their expectations, keep them aligned as new programs move through development, and act as the connective tissue between Cardless's internal teams (compliance, product, engineering, operations) and our partners' teams on the other side of the table. You'll also help launch new programs, working cross-functionally to make sure bank partners are informed, comfortable, and bought in at every stage - from kickoff through go-live.
This is a strong fit for someone who's comfortable operating in a regulated, high-stakes environment, who can translate between technical/compliance detail and partner-facing narrative, and who wants ownership over how Cardless shows up to the banks that make our business possible.
What you'll do
  • Own ongoing relationship management with bank partners (e.g., First Electronic Bank, Column N.A.), serving as a primary point of contact for program status, open issues, and escalations
  • Manage bank partner expectations across active programs - proactively communicating risk, delays, and open items rather than letting them surface as surprises
  • Lead or support new program launches end-to-end: kickoff coordination, drafting partner-facing materials, tracking legal/compliance milestones, and driving alignment on launch timelines
  • Partner closely with Compliance, Legal, Product, and Engineering to translate internal workstreams into clear, partner-ready updates
  • Build and maintain trackers, status reports, and governance cadences (e.g., regular partner check-ins, steering committees) to keep programs on track
  • Represent Cardless in partner meetings, including with senior stakeholders at bank partners, and help prepare internal teams for those conversations
  • Identify and help resolve friction points between Cardless and partners on rewards, payments, disputes, and other program mechanics before they become escalations
  • Support due diligence and onboarding for new bank and brand partners as Cardless's portfolio grows

What we're looking for
  • 10+ years of experience in partnerships, account management, program management, or a related client-facing role - ideally in fintech, banking, or another regulated industry
  • Demonstrated ability to manage complex, multi-stakeholder relationships where technical, legal, and business considerations all need to be balanced
  • Strong written and verbal communication skills - comfortable distilling complicated, cross-functional work into clear updates for partner audiences
  • A bias toward proactive communication; you'd rather over-communicate a risk early than let a partner be surprised later
  • Experience working cross-functionally with compliance, legal, product, and engineering teams
  • Comfort operating in ambiguity and building process where none exists yet
  • Based in or willing to work on-site in San Francisco
Bonus points
  • Experience with card issuing, co-brand credit card programs, or working directly with issuing banks
  • Familiarity with the regulatory considerations that shape bank/fintech partnerships (e.g., third-party risk management, program governance)
  • Experience launching a new product or program from contract signing through go-live

Compensation
This role has an annual starting salary range of $150,000-$200,000 + equity + benefits. Actual compensation is influenced by a wide array of factors including but not limited to skills, experience, and specific work location.
Benefits
We're proud to offer our team excellent benefits:
Meaningful Start-up equity
100% health, vision & dental primary coverage
+ 75% health, vision & dental dependent coverage
Catered lunches
$250/month Commuter benefit
Parental leave
Team building events & happy hours
Flexible PTO with a minimum of 15 days off per year
Apple equipment
401k plan
Location
We're headquartered in San Francisco, CA, with a beautiful office in Jackson Square. This role is in-office 5 days a week.

Apply