$45K - $47K/yr
Serve as 24x7x365 centralized Help Desk Specialist I (Tier 1 Support) - Remote Flexibility | 24/7 Operations Looking to grow your IT support career in a high-impact, fast-moving environment? Join a ...
Quick apply
$45K - $47K/yr
Serve as 24x7x365 centralized Help Desk Specialist I (Tier 1 Support) - Remote Flexibility | 24/7 Operations Looking to grow your IT support career in a high-impact, fast-moving environment? Join a ...
Sheboygan Falls, WI · On-site
$19 - $25/hr
Pine Haven Christian Communities is seeking a part-time IT Helpdesk Tier 1 Support team member to assist our IT Specialist in supporting and maintaining the technology systems that keep our ...
Sheboygan Falls, WI · On-site
$19 - $25/hr
Pine Haven Christian Communities is seeking a part-time IT Helpdesk Tier 1 Support team member to assist our IT Specialist in supporting and maintaining the technology systems that keep our ...
Sheboygan Falls, WI · On-site
$19 - $25/hr
Pine Haven Christian Communities is seeking a part-time IT Helpdesk Tier 1 Support team member to assist our IT Specialist in supporting and maintaining the technology systems that keep our ...
Sheboygan Falls, WI · On-site
$19 - $25/hr
Pine Haven Christian Communities is seeking a part-time IT Helpdesk Tier 1 Support team member to assist our IT Specialist in supporting and maintaining the technology systems that keep our ...
$19 - $25/hr
Pine Haven Christian Communities is seeking a part-time IT Helpdesk Tier 1 Support team member to assist our IT Specialist in supporting and maintaining the technology systems that keep our ...
$19 - $25/hr
Pine Haven Christian Communities is seeking a part-time IT Helpdesk Tier 1 Support team member to assist our IT Specialist in supporting and maintaining the technology systems that keep our ...
Sheboygan Falls, WI · On-site
$19 - $25/hr
Pine Haven Christian Communities is seeking a part-time IT Helpdesk Tier 1 Support team member to assist our IT Specialist in supporting and maintaining the technology systems that keep our ...
Sheboygan Falls, WI · On-site
$19 - $25/hr
Pine Haven Christian Communities is seeking a part-time IT Helpdesk Tier 1 Support team member to assist our IT Specialist in supporting and maintaining the technology systems that keep our ...
Dallas, TX · On-site
$17 - $21.50/hr
Tier 1 Customer Support Representative The Tier 1 Customer Support Representative serves as the first point of contact for Novos Fiber customers, providing customer service, account assistance, and ...
Dallas, TX · On-site
$17 - $21.50/hr
Tier 1 Customer Support Representative The Tier 1 Customer Support Representative serves as the first point of contact for Novos Fiber customers, providing customer service, account assistance, and ...
$16.50 - $22.50/hr
Responsibilities The Associate Tier 1 Support Analyst is responsible for providing basic technical support to customers, addressing their initial inquiries and troubleshooting common issues with ...
$16.50 - $22.50/hr
Responsibilities The Associate Tier 1 Support Analyst is responsible for providing basic technical support to customers, addressing their initial inquiries and troubleshooting common issues with ...
$50K - $60K/yr
DrFirst Tier 1 Support Lead Dr First is a rapidly growing Healthcare IT company, offering a unique opportunity to make a significant impact in the healthcare industry. Our cutting-edge applications ...
New
$50K - $60K/yr
DrFirst Tier 1 Support Lead Dr First is a rapidly growing Healthcare IT company, offering a unique opportunity to make a significant impact in the healthcare industry. Our cutting-edge applications ...
New
Wayne, PA · On-site
$16.50 - $22.50/hr
Responsibilities The Associate Tier 1 Support Analyst is responsible for providing basic technical support to customers, addressing their initial inquiries and troubleshooting common issues with ...
Wayne, PA · On-site
$16.50 - $22.50/hr
Responsibilities The Associate Tier 1 Support Analyst is responsible for providing basic technical support to customers, addressing their initial inquiries and troubleshooting common issues with ...
Select how often (in days) to receive an alert: Sr Manager - Kiewit Service Delivery (Tier 1 Support) Location: Omaha, NE, US Requisition ID: 181669 Job Level: Senior Level Market: Corporate Home ...
Select how often (in days) to receive an alert: Sr Manager - Kiewit Service Delivery (Tier 1 Support) Location: Omaha, NE, US Requisition ID: 181669 Job Level: Senior Level Market: Corporate Home ...
Wayne, PA · On-site
$34K - $42K/yr
Responsibilities The Associate Tier 1 Support Analyst is responsible for providing basic technical support to customers, addressing their initial inquiries and troubleshooting common issues with ...
Wayne, PA · On-site
$34K - $42K/yr
Responsibilities The Associate Tier 1 Support Analyst is responsible for providing basic technical support to customers, addressing their initial inquiries and troubleshooting common issues with ...
$16.50 - $22.50/hr
The Associate Tier 1 Support Analyst is responsible for providing basic technical support to customers, addressing their initial inquiries and troubleshooting common issues with software applications.
New
$16.50 - $22.50/hr
The Associate Tier 1 Support Analyst is responsible for providing basic technical support to customers, addressing their initial inquiries and troubleshooting common issues with software applications.
New
Tier 1 Help Desk / Application Support Specialist Location: Alert IT Solutions Inc. 6900 Main Street, Suite 204, Downers Grove, IL (Onsite) Client: Illinois Department of Public Health (IDPH ...
Quick apply
Tier 1 Help Desk / Application Support Specialist Location: Alert IT Solutions Inc. 6900 Main Street, Suite 204, Downers Grove, IL (Onsite) Client: Illinois Department of Public Health (IDPH ...
We are seeking a Tier 1 IT Support Specialist to provide day-to-day technical support and user administration. This role will focus on basic user account management, ticket resolution, Microsoft 365 ...
We are seeking a Tier 1 IT Support Specialist to provide day-to-day technical support and user administration. This role will focus on basic user account management, ticket resolution, Microsoft 365 ...
Acorn Distributors is seeking a motivated, customer-focused Tier 1 IT Support Specialist to provide day-to-day technical support to employees across the organization. This role will serve as the ...
Acorn Distributors is seeking a motivated, customer-focused Tier 1 IT Support Specialist to provide day-to-day technical support to employees across the organization. This role will serve as the ...
Acorn Distributors is seeking a motivated, customer-focused Tier 1 IT Support Specialist to provide day-to-day technical support to employees across the organization. This role will serve as the ...
Acorn Distributors is seeking a motivated, customer-focused Tier 1 IT Support Specialist to provide day-to-day technical support to employees across the organization. This role will serve as the ...
Acorn Distributors is seeking a motivated, customer-focused Tier 1 IT Support Specialist to provide day-to-day technical support to employees across the organization. This role will serve as the ...
Acorn Distributors is seeking a motivated, customer-focused Tier 1 IT Support Specialist to provide day-to-day technical support to employees across the organization. This role will serve as the ...
Lead all aspects of Tier 1 Support operations phone, chat, ticket, and self-service channels ensuring exceptional customer experiences while meeting SLAs and operational targets. * Drive continuous ...
Lead all aspects of Tier 1 Support operations phone, chat, ticket, and self-service channels ensuring exceptional customer experiences while meeting SLAs and operational targets. * Drive continuous ...
Dallas, TX · On-site
$16.75 - $21.50/hr
The Tier 1 Customer Support Representative serves as the first point of contact for Novos Fiber customers, providing customer service, account assistance, and frontline technical support. This ...
Dallas, TX · On-site
$16.75 - $21.50/hr
The Tier 1 Customer Support Representative serves as the first point of contact for Novos Fiber customers, providing customer service, account assistance, and frontline technical support. This ...
Dallas, TX · On-site
$16.75 - $21.50/hr
The Tier 1 Customer Support Representative serves as the first point of contact for Novos Fiber customers, providing customer service, account assistance, and frontline technical support. This ...
Dallas, TX · On-site
$16.75 - $21.50/hr
The Tier 1 Customer Support Representative serves as the first point of contact for Novos Fiber customers, providing customer service, account assistance, and frontline technical support. This ...
$9.86 - $10.84
1% of jobs
$10.84 - $11.82
1% of jobs
$11.82 - $12.81
3% of jobs
$12.81 - $13.79
6% of jobs
$13.79 - $14.77
11% of jobs
$14.90 is the 25th percentile. Wages below this are outliers.
$14.77 - $15.76
19% of jobs
The median wage is $16.17 / hr.
$15.76 - $16.74
19% of jobs
$17.48 is the 75th percentile. Wages above this are outliers.
$16.74 - $17.72
18% of jobs
$17.72 - $18.71
11% of jobs
$18.71 - $19.69
6% of jobs
$19.69 - $20.67
3% of jobs
$9
$16
$20
For Epic Tier 1 Support jobs, the most frequently searched job titles are:
Orlando, FL
$45K - $47K/yr
Full-time
Re-posted 16 days ago
Help Desk Specialist I (Tier 1 Agent - External)
Background Investigation Ashburn, VA / Orlando, FL / San Antonio, TX
Primarily remote, within commuting distance
Rotating shifts, 24x7x365 coverage required14160 Personal Computer Support Technician• Serve as 24x7x365 centralized
Help Desk Specialist I (Tier 1 Support) – Remote Flexibility | 24/7 Operations
Looking to grow your IT support career in a high-impact, fast-moving environment? Join a collaborative technical support team providing frontline assistance to external users, business partners, and government stakeholders in a 24/7/365 operations setting.
As a Tier 1 Help Desk Specialist, you’ll serve as the first point of contact for technical questions, system access issues, and service requests. You’ll support users through phone, chat, email, and ticketing platforms while delivering outstanding customer service and timely problem resolution.
Key responsibilities include troubleshooting application and access issues, documenting incidents, managing ticket workflows, escalating complex problems, and keeping users informed throughout the resolution process.
What You Bring:
High school diploma or equivalent
1+ year of help desk, service desk, or technical customer support experience
Knowledge of Windows, Microsoft Office, and web-based applications
Strong communication skills with a customer-focused approach
Ability to work rotating shifts, including evenings, weekends, and holidays
U.S. Citizenship and ability to successfully complete a background investigation
Preferred Qualifications:
Bilingual English/Spanish communication skills
CompTIA A+, HDI, or similar certifications
Experience with ServiceNow or enterprise ticketing tools
Background supporting large-scale customer environments, government operations, or regulated industries
This opportunity is ideal for problem-solvers who enjoy helping people, working with technology, and contributing to mission-critical operations. If you thrive in dynamic support environments and want to build valuable technical experience, we’d love to connect.
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TEEMA is an award-winning, industry-leading recruitment agency dedicated to building meaningful relationships across North America. We achieve this time after time by consistently sourcing, screening, managing and securing top talent tailored to employers’ specific needs. The team that makes this happen consists of hundreds of experienced professional recruiters backed by exceptional, tenured leadership and back-office support. No matter how unique or challenging your hiring needs may be or how misunderstood or undervalued your in-demand skills may be in your current role, we have you covered. Our primary objective is to provide an exceptional recruitment experience for our clients and candidates and an ecosystem that empowers our team to thrive.
Recruiting and staffing services
201 - 500 Employees
Litchfield Park, AZ, US
