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How much do epic support specialist jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for epic support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

What is an Epic Support Specialist?

An Epic Support Specialist provides technical and user support for Epic Systems, a widely used electronic health record (EHR) software in healthcare organizations. They assist end-users with troubleshooting, system navigation, and issue resolution to ensure efficient workflow and patient data management. This role often involves training staff, maintaining system functionality, and collaborating with IT teams to optimize performance. Strong problem-solving skills and knowledge of healthcare processes are essential for success in this position.

What does an Epic Support Specialist do?

A typical day for an Epic Support Specialist involves responding to user tickets, troubleshooting system issues, and providing guidance or training to healthcare staff using the Epic EHR platform. You may participate in team meetings, collaborate with IT departments, and document solutions to build a knowledge base for recurring issues. Additionally, you could assist with system updates, user access management, and workflow optimization projects. This role requires balancing priority support requests with ongoing system improvements, making each day varied and dynamic.

What are the key skills and qualifications needed to thrive as an Epic Support Specialist?

To thrive as an Epic Support Specialist, you need strong problem-solving abilities, attention to detail, technical troubleshooting skills, and a background in healthcare IT or information systems. Familiarity with Epic electronic health record (EHR) software, Epic certification, and knowledge of ticketing and remote support tools are typically required. Excellent communication, patience, and the ability to work collaboratively with clinical and technical staff are crucial soft skills. These competencies ensure efficient issue resolution, strong user support, and help maintain optimal EHR system performance in healthcare settings.

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Epic Support Specialist jobs near you
Infographic showing various Epic Support Specialist job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.

MA/EPIC Support Specialist-Clinic

Merrillville, IN • On-site

Powers Health
Hospitals
Learn more about Powers Healthexternal

$21.25 - $28.78/hr

Full-time

Re-posted 27 days ago

Powers Health rating

6.3

Company rating: 6.3 out of 10

Based on 66 frontline employees who took The Breakroom Quiz

649th of 898 rated healthcare providers

Job description

Position: MA/Epic Support Specialist - Clinic
Location: Various locations within Northwest Indiana; travel required
Job Summary:
The EPIC Support Specialist displays an advanced understanding of the EPIC electronic medical record system and the organization's specific office workflows. The ESS is responsible for teaching and training newly hired Registration and/or Clinical staff within the organization. The specialist is expected to travel to the new hire's home office during the duration of training. The specialist will provide direct support during the pre-implementation process and also post-go live support as assigned. The Epic Support Specialist may perform front desk duties and/or clinical tasks as applicable and as assigned within the organization's physician practices.
Education/ Experience Requirements:
• High School graduate or GED equivalent required
• Previous experience with EPIC electronic medical record system required.
• Proficiency with Windows based desktop application is required.
• The Epic Support Specialist must possess excellent attitude, interpersonal skills, and communication abilities necessary to interact with patients, family members, physicians, and other organization associates.
• Ability to handle multiple tasks in a fast paced environment is required.
• Basic understanding of medical documentation and terms; ability to spell accurately; able to accurately record information.
• Must be able to act calmly and effectively in a busy or stressful situation.
• Flexible schedule and travel will be required.
• If performing as Clinical Support: Successful completion of an accredited Medical Assistant program required OR active current certification as a Registered Medical Assistant or Certified Medical Assistant required; Six months' previous experience as a Medical Assistant preferred; Must maintain current CPR certification and TB certification.

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