Epic System Support Jobs in Dallas, TX (NOW HIRING)

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career! 
JOB SUMMARY
We are seeking an experienced EPIC Client Systems Administrator to join Technical Services Team B. This role is responsible for supporting and maintaining Epic's application infrastructure while leading technical projects that enhance system performance, interoperability, and end-user experience across the healthcare enterprise. The successful candidate will provide administration, monitoring, troubleshooting, and optimization of critical Epic technologies, primarily EPIC MyChart, and including Printing Services, Web Blob, Interconnect, Care Everywhere, Hyperspace Performance, Hyperspace Web, Kuiper, System Pulse, Telemedicine integrations, EpicCare Link, and Epic Hello World. The role also includes support and management of Imprivata OneSign solutions to ensure secure and seamless user access.  Working closely with application analysts, infrastructure teams, clinical stakeholders, and vendors, this position is responsible for system upgrades, configuration management, performance tuning, incident resolution, and implementation of new Epic infrastructure capabilities. 

The ideal candidate will have the following: 

• Experience supporting Epic infrastructure technologies in a healthcare environment.
• Knowledge of Epic Hyperspace, Web technologies, interoperability, and patient engagement platforms.
• Experience with system administration, performance tuning, and enterprise application support.
• Strong analytical, troubleshooting, and project management skills.
• Excellent communication and stakeholder management abilities.
  

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION
Required

• Education
  Bachelor's Degree in business administration, computer science, information systems, or related field. 
   

• Experience
  3 years progressively responsible business systems and/or Information Technology project experience, with exposure to systems or project development and testing, installation, and training. 
  Applicants without the stated degree, but with significant additional Information Technology systems and project experience, may be considered. 
   

JOB DUTIES

• Collects and interprets specifications required to develop new, and revise existing, software applications.
• Assists managers with development and implementation of operational plans for new and existing business applications, including preparation of user specifications.
• Coordinates testing of new applications and changes to existing applications to ensure integrity and quality of data while providing and/or assisting in training of system users.
• Compiles complete, concise, and comprehensive policies and operation procedures to assist in communicating Information Resources issues to applicable management staff.
• Assists in development of new administrative procedures required, utilizing new functionality resulting from system changes.
• Assists in developing and implementing business Information Resources strategies to improve operational processing and productivity.
• Responsible for monitoring development of specifications and establishing priorities for accomplishing design and testing of various projects.
• Reviews, develops, recommends, and implements activities related to assigned activity, program, or function.
• Maintains and tracks accounts assigned to projects or programs.
• Performs other duties as assigned.

SECURITY AND EEO STATEMENT
Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.
EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.