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Epic Support Jobs in Arizona (NOW HIRING)

Deloitte

Epic Willow Build Senior Consultant

Tempe, AZ · Hybrid

On an as-needed basis, provide on-site support within the organization Recruiting for this role ... Must have Epic Willow IP Certification * 6+ years of recent experience with Epic implementation ...

Tucson Medical Center

Trainer - TMCOne

Tucson, AZ · On-site

Develops and provides employee training programs for onboarding and new employee support. Performs ... Documents all clinical interactions with patients and signs documentation via EPIC. Performs and ...

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Epic Support information

What is Epic Support?

Epic Support refers to the team or professionals who provide technical assistance and troubleshooting for Epic Systems, a widely used electronic health record (EHR) software in healthcare organizations. These specialists help users resolve issues, answer questions about the software, and ensure optimal performance of the system. Epic Support professionals may work internally at hospitals or for consulting firms and are essential for maintaining smooth clinical and administrative operations. They often have specialized training or certification in Epic modules and collaborate with IT, clinicians, and administrative staff.

What are the key skills and qualifications needed to thrive as an Epic Support specialist?

To thrive as an Epic Support specialist, you need a solid understanding of healthcare workflows, technical troubleshooting abilities, and preferably experience with the Epic electronic health record (EHR) system, often supported by Epic certification. Familiarity with Epic modules, ticketing systems, and remote desktop support tools is typically required. Strong communication, problem-solving skills, and patience are essential for effectively assisting end-users and collaborating with IT teams. These skills ensure efficient resolution of technical issues, minimize disruptions to clinical operations, and support the smooth functioning of healthcare technology.

What are some common challenges faced by Epic Support professionals when assisting healthcare staff with electronic health record (EHR) issues?

Epic Support professionals often encounter challenges such as troubleshooting complex EHR workflows, addressing urgent issues during high-pressure clinical situations, and communicating technical information to non-technical users. They must balance resolving immediate user concerns with longer-term system optimization. Strong problem-solving skills and patience are essential, as is the ability to work collaboratively with clinical staff, IT teams, and sometimes Epic analysts or trainers.

What is the difference between Epic Support vs Epic Analyst?

AspectEpic SupportEpic Analyst
Required CredentialsEpic Certifications, IT or healthcare backgroundEpic Certifications, healthcare or IT background
Work EnvironmentTechnical support, troubleshooting, user assistanceSystem analysis, workflow optimization, project implementation
Employer & Industry UsageHospitals, healthcare organizations using Epic systemsHospitals, healthcare organizations, consulting firms

Epic Support roles focus on providing technical assistance and troubleshooting for Epic software users, ensuring smooth operation. Epic Analysts typically analyze workflows, implement system configurations, and optimize Epic modules. While both roles require Epic certifications and healthcare IT knowledge, Epic Support emphasizes user support, whereas Epic Analysts concentrate on system analysis and improvements.

Can I work remotely for Epic Support?

Epic Support roles can often be performed remotely, depending on the company's policies and the specific position. Candidates should review the job listing for remote work options and be prepared to use tools like remote desktop software and communication platforms. Some roles may require on-site presence for training or certain tasks.

What are the most commonly searched types of Epic Support jobs in Arizona?

The most popular types of Epic Support jobs in Arizona are:

What are popular job titles related to Epic Support jobs in Arizona?

For Epic Support jobs in Arizona, the most frequently searched job titles are:

What job categories do people searching Epic Support jobs in Arizona look for?

The top searched job categories for Epic Support jobs in Arizona are:

Epic Support jobs near you
Infographic showing various Epic Support job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

EPIC Application Analyst (Op Time)

White Plains Hospital

Winslow, AZ • On-site

$46.66 - $69.99/hr

Full-time

Re-posted 18 days ago

White Plains Hospital rating

7.9

Company rating: 7.9 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

169th of 1,065 rated hospitals

Job description

City/State:

White Plains, New York

Department:

WPH Information Technology_2

Work Shift:

Day

Work Days:

75

Scheduled Hours:

9 AM-5 PM

Hours Per Pay Period:

75

Pay Rate/Range:

$46.66 - $69.99

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.



Job Summary
The Epic Application Analyst is responsible for the design, build, testing, validation, and support for integrated workflows of the OpTime/Anesthesia modules. The Epic Application Analyst provides outstanding client service and contributes to the organization's mission of utilizing information technology to improve patient care. Employee will be required to travel to support all OR locations.
Essential Functions

  • 1. Understand and adheres to the WPH Performance Standard, Policies and Behaviors.
  • 2. Perform design, build, testing, maintenance, and support of Epic OpTime/Anesthesia modules, including third party integrations.
  • 3. Provide timely, effective, and professional customer support by troubleshooting and managing reported issues as they arise until resolution.
  • 4. Execute assigned projects and tasks within the specified time frame and on budget.
  • 5. Proactively monitor and evaluate the operational workflow that is applied to the system; assist with identifying areas of optimization and providing recommendations for improvement.
  • 6. Collaborate with end-users to gather and interpret user requirements to assist with designing and proposing optimal solutions.
  • 7. Facilitate IT rounding meetings with department for service line initiatives, ticket prioritization, project updates, etc.
  • 8. Act as a liaison to the end-user for vendor support or Montefiore Einstein Technology support as needed to assist with complex issues until resolution.
  • 9. Perform coordination of vendor activities including device integration testing, hardware or software installation, etc..
  • 10. Execute system changes in accordance with IT Change Management Process; including creating test plans and documenting all outcomes of testing; obtaining appropriate approvals, etc.
  • 11. Provide daily (and go-live) end-users support and training on EPIC applications, modules, and functionality.
  • 12. Write and maintain accurate documentation of workflow for supported Epic applications; and disseminate material to users.
  • 13. Create reports utilizing report-writing tools.
  • 14. Understanding of third-party integrations and vendor relationship management is a must (SPM, TrackCore, etc.)
  • 15. Participate in policy and procedure development as it relates to security, downtime, backup operations and disaster recovery activities.
  • 16. Performs all other related duties as assigned.


Qualifications

  • Bachelor Degree Preferred
  • 1-3 years At least 3 years of application related experience Required
  • Application testing experience
  • Third-Party integration experience
  • Related clinical or business experience
  • Strong communication skills
  • Well organized with the ability to manage multiple projects and meet deadlines.
  • Provides excellence in customer service under all circumstances
  • Interest in and enthusiasm for computerization and its potential for improving department and interdepartmental efficiency.
  • Epic Certification Required in OpTime (Anesthesia Cert is a plus) Preferred


White Plains Hospital Medical Center is an equal employment opportunity employer. White Plains Hospital Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.

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