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Epic Support Analyst Remote Jobs in Toronto, ON (NOW HIRING)

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Epic Support Analyst Remote information

What is an Epic Support Analyst?

An Epic Support Analyst (Remote) is a healthcare IT professional who specializes in supporting the Epic electronic health record (EHR) system from a remote location. They are responsible for troubleshooting technical issues, assisting end-users, configuring system settings, and ensuring the smooth operation of Epic software. These analysts often work with healthcare providers, IT departments, and other stakeholders to resolve problems, optimize workflows, and implement updates or enhancements. Their role is crucial in maintaining the efficiency and accuracy of electronic medical records while working off-site.

What skills and qualifications are needed to thrive as an Epic Support Analyst?

To thrive as an Epic Support Analyst (Remote), you need a solid understanding of healthcare IT systems, experience with Epic software modules, and typically a bachelor’s degree in information technology or a related field. Familiarity with Epic certification, ticketing systems like ServiceNow, and remote support tools is highly valued. Strong problem-solving skills, attention to detail, and effective communication are crucial soft skills for this role. These competencies ensure timely resolution of Epic-related issues, maintain compliance, and support seamless healthcare operations in a remote environment.

How does an Epic Support Analyst collaborate with clinical staff and IT teams when resolving system issues?

As a remote Epic Support Analyst, you’ll regularly interact with both clinical staff and IT colleagues to troubleshoot and resolve issues within the Epic electronic health record (EHR) system. Collaboration often takes place through virtual meetings, ticketing systems, and secure messaging platforms. You’ll need to translate technical concepts for clinical users and gather detailed information about their workflows, while also discussing more complex issues with IT or application specialists. This cross-functional communication is essential for timely and effective problem resolution, and helps ensure the EHR system supports patient care efficiently.

What is the difference between Epic Support Analyst Remote vs Epic Implementation Specialist?

AspectEpic Support Analyst RemoteEpic Implementation Specialist
CredentialsEpic certifications, support experienceEpic certifications, project management experience
Work EnvironmentRemote, support-focusedOn-site or hybrid, implementation-focused
Employer & IndustryHospitals, healthcare providersHealthcare organizations, vendors
Search & Comparison IntentSupport roles, remote jobsImplementation roles, project-based work

The main difference is that Epic Support Analysts Remote primarily handle ongoing support and troubleshooting remotely, while Epic Implementation Specialists focus on deploying and configuring Epic systems, often on-site. Both roles require Epic certifications and serve healthcare organizations, but their focus and work environment differ.

What are popular job titles related to Epic Support Analyst Remote jobs in Toronto, ON?

For Epic Support Analyst Remote jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Epic Support Analyst Remote jobs in Toronto, ON look for?

The top searched job categories for Epic Support Analyst Remote jobs in Toronto, ON are:

Infographic showing various Epic Support Analyst Remote job openings in Toronto, ON as of August 2026, with employment types broken down into 59% Full Time, and 41% Contract. Highlights an 100% Remote job distribution.

Senior Business Systems Analyst - SQL/ wealth Mgmt.

Talent To Hire Inc.

Toronto, ON • Remote

CA$80K - CA$100K/yr

Full-time

Re-posted 22 days ago


Job description

Business Systems Analyst – Wealth Platform (Agile | API | Data Mapping)
Domain: Wealth Management | Agile Delivery
About the Role

We’re looking for a Business Systems Analyst (BSA) to join a fast-moving Wealth Tech team delivering critical features for a leading Wealth Management platform. This role combines feature ownership, epic/story writing, and test coordination in an Agile environment.

You’ll interface with front-end, back-end, data, and core systems teams, so we’re seeking someone with a technical mindset—ideally from a development background or with strong technical fluency.


Key Responsibilities
  • Own end-to-end feature delivery: define, track, and deliver

  • Write detailed epics/stories using Jira/Confluence

  • Collaborate with developers, analysts, and testers

  • Create API mappings, system flows, and data dictionaries

  • Act as Scrum Master for feature-level initiatives

  • Support QA and validate acceptance criteria

  • Bridge communication between business and technical teams

What You Bring
  • 5+ years in a BSA or similar role, ideally with a technical foundation

  • Strong Agile delivery experience; fluent in Jira & Confluence

  • Skilled in writing stories for APIs, backend/frontend, and database work

  • Hands-on with data mapping, system flows, and integration planning

  • Clear communicator with strong stakeholder management

  • Knowledge of Wealth Management or Financial Services is a plus

Why Join:
  • Own key features in a modern Wealth tech stack

  • Work closely with business and technical stakeholders

  • Hybrid flexibility + collaborative Agile culture

Apply Now
Send your resume and a short intro to: sasha@talenttohire.com ( include Base Salary/ Bonus, etc.)