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Epic Support Analyst Remote Jobs in Toronto, ON (NOW HIRING)

KPMG

IT End User Support Manager

Toronto, ON · On-site +1

Reporting to the GTA End User Support lead, the candidate will manage a team of onsite and remote Support Analysts spanning Ontario and Atlantic Canada while being responsible for the delivery of ...

YO AI Labs

Dutch Bilingual Expert - Remote

Toronto, ON · Remote

$30 - $65/hr

... support language model improvement. No prior AI experience is required. Strong Dutch language ... Ability to analyze pronunciation, grammar, fluency, and linguistic authenticity. * Strong written ...

Resolver

Research Analyst

Toronto, ON · On-site +1

CA$80K - CA$100K/yr

Support Product Marketing, Sales, and Executive teams with evidence-based recommendations ... Day-to-day, everyone is given the option to decide whether they want to work remote or in-office ...

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Epic Support Analyst Remote information

What is an Epic Support Analyst?

An Epic Support Analyst (Remote) is a healthcare IT professional who specializes in supporting the Epic electronic health record (EHR) system from a remote location. They are responsible for troubleshooting technical issues, assisting end-users, configuring system settings, and ensuring the smooth operation of Epic software. These analysts often work with healthcare providers, IT departments, and other stakeholders to resolve problems, optimize workflows, and implement updates or enhancements. Their role is crucial in maintaining the efficiency and accuracy of electronic medical records while working off-site.

What skills and qualifications are needed to thrive as an Epic Support Analyst?

To thrive as an Epic Support Analyst (Remote), you need a solid understanding of healthcare IT systems, experience with Epic software modules, and typically a bachelor’s degree in information technology or a related field. Familiarity with Epic certification, ticketing systems like ServiceNow, and remote support tools is highly valued. Strong problem-solving skills, attention to detail, and effective communication are crucial soft skills for this role. These competencies ensure timely resolution of Epic-related issues, maintain compliance, and support seamless healthcare operations in a remote environment.

How does an Epic Support Analyst collaborate with clinical staff and IT teams when resolving system issues?

As a remote Epic Support Analyst, you’ll regularly interact with both clinical staff and IT colleagues to troubleshoot and resolve issues within the Epic electronic health record (EHR) system. Collaboration often takes place through virtual meetings, ticketing systems, and secure messaging platforms. You’ll need to translate technical concepts for clinical users and gather detailed information about their workflows, while also discussing more complex issues with IT or application specialists. This cross-functional communication is essential for timely and effective problem resolution, and helps ensure the EHR system supports patient care efficiently.

What is the difference between Epic Support Analyst Remote vs Epic Implementation Specialist?

AspectEpic Support Analyst RemoteEpic Implementation Specialist
CredentialsEpic certifications, support experienceEpic certifications, project management experience
Work EnvironmentRemote, support-focusedOn-site or hybrid, implementation-focused
Employer & IndustryHospitals, healthcare providersHealthcare organizations, vendors
Search & Comparison IntentSupport roles, remote jobsImplementation roles, project-based work

The main difference is that Epic Support Analysts Remote primarily handle ongoing support and troubleshooting remotely, while Epic Implementation Specialists focus on deploying and configuring Epic systems, often on-site. Both roles require Epic certifications and serve healthcare organizations, but their focus and work environment differ.

What are popular job titles related to Epic Support Analyst Remote jobs in Toronto, ON?

For Epic Support Analyst Remote jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Epic Support Analyst Remote jobs in Toronto, ON look for?

The top searched job categories for Epic Support Analyst Remote jobs in Toronto, ON are:

Epic Support Analyst Remote jobs near you
Infographic showing various Epic Support Analyst Remote job openings in Toronto, ON as of August 2026, with employment types broken down into 59% Full Time, and 41% Contract. Highlights an 100% Remote job distribution.

Applications Analyst - Clinical Informatics (Upgrade)

Mackenzie Health

Richmond Hill, ON • On-site, Remote

Full-time

Re-posted 10 days ago

Key responsibilities

  • Support and troubleshoot issues within the EMR system, including system errors and user support.

  • Participate in system testing, upgrades, and optimizations of the EPIC software.

  • Create, maintain, and deliver training environments and curricula, and develop and document policies and procedures related to the EMR system.

Job description

Job Description

Reporting to the Manager, Clinical Informatics, Applications Analyst (EPIC Upgrade) will use their clinical knowledge combined with their superior analytical skills to support Mackenzie Health's EMR (electronic medical record). As a Clinical Applications Analyst, they will work closely with physician leadership, nursing and allied health leadership, and various clinical groups to provide end user support, troubleshoot issues and errors in the system, enhance and improve EMR while maintaining system standards by analyzing business operations, prioritizing, and implementing requested changes. Additional duties will include participating in rotational on-call, integrated system testing, upgrades and optimizations of the software, training, and creating and maintaining training environments and curriculums, as well as developing and documenting policies and procedures and ensuring they act as the liaison between end users, EMR, and associated third party vendors to ensure clear communication.

What must you have?

  • Undergraduate degree or diploma in a clinically related field; health informatics or computer science or equivalent

  • Current EPIC certification in an application is required.

What else do you bring?

  • Minimum of 2 years of hospital clinical and/or hospital information systems and EMR experience (required)

  • Experience working with Epic EMR (required)

  • Experience with coordinating with clinical and non-clinical stakeholders in both an internal and external capacity for Epic system build, testing and upgrade efforts.

  • Solid understanding of managing virtual environments within the hospital industry.

  • Superior experience with MS Office/ Windows / Visio experience

  • Values the importance of data quality in an EMR and user security, access provisioning best practices

  • Knowledge of how various clinical workflows are conducted in a hospital setting

  • Strong interpersonal skills and the ability to communicate information clearly and concisely with, physicians, nurses, allied health professionals, other clinical stakeholders, and project leadership

  • The ideal candidate will have a proven track record in supporting large scale health care information systems and technologies. They will utilize their project management skills to execute on-time deliverables to the organization.

  • They will use their expertise and understanding of the organizational culture and clinical application experience in providing support in the delivery of care across the hospital

  • Strong communication and conflict-management skills

  • Proven attendance record. Highly organized and detail oriented

  • Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.

  • Ability to perform the essential duties of the job.

  • Effectively uses empathy in interactions with others and demonstrates behaviours consistent with Mackenzie Health's Commitment to Caring.

  • Models behaviour that is aligned with the values of Mackenzie Health - Excellence, Leadership and Empathy.

  • Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment

Preferably, your profile also includes:

  • ITIL certification an asset
  • Clinical, professional designations preferred
  • Service Now experience an asset

*You may be required to work at any site of Mackenzie Health.

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Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.

Employment Type: OTHER

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