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The Senior Epic Analyst designs, configures, tests, and implements changes of assigned Epic system applications. They will lead operational work groups and teams to gather and analyze requirements for new requests. In this role, the senior Epic Analyst consults with Epic representatives, leadership, and subject matter experts to engage stakeholders to configure and build Epic software and applications. The role includes the management of projects; working through complex problems, performing and supporting application upgrades, provides solutions, develops and documents workflows harmonized with systems, and supports the implementation life cycle to include end user adoption.

• Analysis / Design
  • Leads needs assessment, software design, implementation and support.
  • Collaborates with reporting team to support operational partners need to gather requirements.
  • Independently facilitates design of workflows in conjunction with the appropriate subject matter experts; workflows will focus on designing improved efficiencies, solving complex workflow issues and incorporating quality initiatives.
  • Mentors other analysts with completing design workflows and analysis.
  • Leads functional and integrated testing of the software to ensure that the design objectives are met, including the development and validation of testing scripts.
  • Defines and develops user access security to protect the system while providing users with the access required.
  • Oversees, reviews, and moves build to production as required.
• Clinical / Business Knowledge
  • Comprehends with high degree of clinical or business departments' processes and partners with them to develop supporting workflows.
  • Evaluates possible implementation of new technology, consistent with the goal of improving existing systems and technologies and in meeting the needs of the business.
  • Participates and contributes in operational meetings to provide Information Technology support and expertise.
• Testing
  • Performs unit testing of all need build they are assigned and assists other application analyst as needed.
  • Leads functional and integrated testing of software to ensure that design objectives are met, including development and validation of testing scripts.
  • Develops, modifies and maintains integrated testing scripts owned by their areas.
• Project and Change Management
  • Leads projects following the framework of the Enterprise Project Management Office on all phases of a project from scoping and design through implementation and transition to operations.
  • Collaborates across teams to develop change management strategy and plans for implementations.
  • Develops plans to address impacts from system changes when implementing new functionality.
• Maintenance/Support
  • Supports and troubleshoots interfaces for inbound/outbound transaction errors; helps monitor interface error queues.
  • Troubleshoots application issues, with/without vendor assistance to resolution.
  • Leads escalation of issues with appropriate internal resources, to resolution.
  • Independently leads application upgrade tasks and troubleshooting efforts and provides guidance to application analysts and leadership.
  • Provides 24 x 7 support scheduled and routine assignments for on-call rotation.
  • Maintains security for assigned applications.
  • Adheres to change control processes per best practice and processes defined to protect the system(s).
• Mentoring
  • Mentors and develops team members.
  • Instructs teams members on design, configuration work, and assignments.
  • Onboards and trains new team members.
• Administrative Documentation Requirements
  • Develops policies and procedures in collaboration with clinicians, other system analyst team members, and IT Epic team manager.
  • Creates and maintains system documentation; ensuring that documentation is updated accurately and timely.
  • Guides other team members in ensuring good documentation standards and coordinates efforts to maintain appropriate system documentation.
  • Provides input to components of development of end-user training materials and participates in training efforts.
  • Trains new members of the team, acting as mentor or coach for junior team members by providing guidance and support.
• Education Qualifications
  • High School Equivalent / GED (Required)
  • Bachelor's Degree in Information Systems/Business/Healthcare Related Field (Preferred)
• Experience Qualifications
  • 4+ years in designing, configuring, testing and maintaining Epic applications (Required)
  • 2+ years working in a health care related IT enviroment (Preferred)
• Licenses and Certifications
  • Epic Application Certification (Required)

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.

• We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
• Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.
• You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at accommodations@apexsystems.com or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.