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Epic Help Desk Remote Jobs in Indiana (NOW HIRING)

TEKsystems

Epic Willow PharmD

Indianapolis, IN · Remote

$70 - $90/hr

... remote position. Application Deadline This position is anticipated to close on Jun 5, 2026. About ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

Deloitte

Hospital Billing Coordinator

Indianapolis, IN · Remote

$50K - $60K/yr

As an Epic Hospital Billing Coordinator, you will help review and submit hospital claims, resolve billing issues, and work across teams to reduce avoidable denials. This is a primarily remote role ...

Deloitte

Hospital Billing Analyst

Indianapolis, IN · Remote

$45K - $61K/yr

As an Epic Hospital Billing Analyst, you will help review and submit hospital claims, resolve billing issues, and work across teams to reduce avoidable denials. This is a primarily remote role ...

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Epic Help Desk Remote information

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How much do epic help desk remote jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for epic help desk remote in Indiana is $22.22, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $24.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Remote specialist, and why are they important?

To excel as an Epic Help Desk Remote specialist, you need a strong understanding of Epic software applications, troubleshooting skills, and experience in healthcare IT, typically supported by relevant certifications or healthcare backgrounds. Familiarity with Epic modules, ticketing systems (like ServiceNow), and remote support tools is crucial. Excellent communication, patience, and problem-solving abilities help in efficiently resolving user issues and ensuring customer satisfaction. These competencies enable prompt and accurate support, minimizing system downtime and enhancing end-user productivity in healthcare environments.

What are some common challenges faced by Epic Help Desk Remote staff, and how can they be addressed?

Epic Help Desk Remote team members often encounter challenges such as troubleshooting complex software issues without direct access to users' workstations and managing a high volume of support tickets. Clear communication and strong problem-solving skills are essential for gathering accurate information from end users remotely. To overcome these challenges, it is helpful to use structured workflows, maintain detailed documentation, and collaborate closely with other IT and clinical support teams. Ongoing training on Epic updates and effective time management can further enhance performance and job satisfaction.

What is the difference between Epic Help Desk Remote vs Epic Support Specialist?

AspectEpic Help Desk RemoteEpic Support Specialist
CredentialsIT certifications, Epic certificationsEpic certifications, healthcare IT experience
Work EnvironmentRemote, help desk supportOn-site or remote, healthcare IT support
Industry UsageHealthcare, IT supportHealthcare, Epic software support
Job FocusTechnical troubleshooting, user assistanceEpic system support, issue resolution

Epic Help Desk Remote roles primarily focus on providing remote technical support and troubleshooting for Epic software users, often requiring IT and Epic certifications. Epic Support Specialists may work on-site or remotely, focusing on supporting Epic systems within healthcare environments. Both roles require Epic certifications and serve the healthcare industry, but the Help Desk role emphasizes remote user assistance, while Support Specialists may handle more in-depth system issues.

What is an Epic Help Desk Remote job?

An Epic Help Desk Remote job involves providing technical support and troubleshooting assistance for the Epic electronic health record (EHR) system from a remote location. Professionals in this role assist healthcare staff, such as doctors and nurses, with issues related to Epic software functionality, access, and usability. They communicate with users by phone, email, or chat to resolve problems, guide users through processes, and escalate complex issues to specialized teams if necessary. This position typically requires knowledge of Epic systems, strong communication skills, and the ability to work independently from home.
What are the most commonly searched types of Epic Help Desk jobs in Indiana? The most popular types of Epic Help Desk jobs in Indiana are:
What cities in Indiana are hiring for Epic Help Desk Remote jobs? Cities in Indiana with the most Epic Help Desk Remote job openings:
Epic Help Desk Remote jobs near you
Mainframe Support Operator / Administrator (Remote)

Mainframe Support Operator / Administrator (Remote)

A.C. Coy

Indianapolis, IN • Remote

Contractor

Posted 16 days ago

Job description

  • Tier One Technologies is seeking a Mainframe Support Operator/Administrator to work with our US Government client.
  • This will be a 100% remote Contract-to-Hire position.
  • Must be a US Citizen.
  • SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.

  • Responsible for supporting a large mainframe payroll application.
  • Operate, monitor, and assist in the maintenance and integrity of the mainframe, peripherals, servers, and network.  
  • Participate in Disaster Recovery and provided first level help desk support.
  • Able to adapt to various operational duties in customized data centers.
  • Maintain smooth operation of multi-user computer systems, including coordination with network engineers.
  • Perform systems security administration functions.
  • Other duties may include maintaining system documentation, system performance, and installing system wide software.
  • Develop and monitor policies and standards for allocation related to the use of computing resources.
  • Interact with users.

  • Prior relevant experience in the IBM mainframe environment.
  • Excellent troubleshooting and communication skills.
  • Must be a US Citizen (no dual citizenship).
  • Ability to obtain DoD Public Trust clearance.
  • Must not have traveled outside the US for a combined total of 6 months or more in the last 5 years.
  • Must have resided in the US for the last 5 years.
A.C. Coy Company- Staffing & Consulting Services logo

About A.C. Coy Company- Staffing & Consulting Services

Sourced by ZipRecruiter

Since 1986, our mission is to be the “Always on Target” staffing and consulting provider by helping people and companies achieve their hiring goals. The team is dedicated to achieving these goals by attracting and retaining top talent that meets our clients’ culture and environment. We are fully engaged with our people and companies through ongoing communication to ensure expectations are met.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Canonsburg, PA, US

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