ZipRecruiter

Log In

1

Epic Help Desk Analyst Jobs in Reston, VA (NOW HIRING)

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Tier 1 Help Desk Analyst Location: On-site in Arlington, VA Department: Program Support Reports To: Management FLSA Status: Full Time/Non-exempt Apavo is at the forefront of cybersecurity, providing ...

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Tier 1 Help Desk Analyst Location: On-site in Arlington, VA Department: Program Support Reports To: Management FLSA Status: Full Time/Non-exempt Apavo is at the forefront of cybersecurity, providing ...

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Tier 1 Help Desk Analyst Location: On-site in Arlington, VA Department: Program Support Reports To: Management FLSA Status: Full Time/Non-exempt Apavo is at the forefront of cybersecurity, providing ...

Next Step Systems

Help Desk Analyst, Tier 2-3

Centreville, VA · On-site

$20.25 - $27.75/hr

Help Desk Analyst, Tier 2-3, Centreville, VA We are looking for a Tier 2-3 Help Desk Analyst for the Helpdesk. We are looking for candidates with 4-5 years of experience that are comfortable with ...

Chenega Corporation

VIP Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

SecuriGence

VIP Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Overview VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

SecuriGence

VIP Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Chenega MIOS SBU

VIP Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

They are seeking a VIP Help Desk Analyst to provide high-quality technical support to VIP federal personnel, troubleshoot various technologies, and manage IT assets. Responsibilities : • Deliver ...

SecuriGence

VIP Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Chenega MIOS

VIP Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Req ID: 41035 Summary VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where ...

Collabera

Help Desk Analyst

Ashburn, VA · On-site

$21 - $28.75/hr

... helpdesk environment. Demonstrated analytical abilities in independently resolving routine problems within technical areas of responsibility. Uses sound judgment in determining priorities and ...

Chenega Corporation

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

SecuriGence

Tier 2 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

SecuriGence

Tier 2 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Summary Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Chenega MIOS

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Req ID: 40656 Summary Tier 1 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where ...

SecuriGence

Tier 2 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Overview Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Chenega MIOS

Tier 2 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

Req ID: 40548 Summary Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where ...

SecuriGence

Tier 2 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 2 Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

next page

Showing results 1-20

All JobsEpic Help Desk Analyst JobsEpic Help Desk Analyst Jobs in Reston, VA

Epic Help Desk Analyst information

See Reston, VA salary details

$15

$25

$37

How much do epic help desk analyst jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for epic help desk analyst in Reston, VA is $25.06, according to ZipRecruiter salary data. Most workers in this role earn between $20.53 and $28.03 per hour, depending on experience, location, and employer.

What is an Epic Help Desk Analyst?

An Epic Help Desk Analyst is a professional who provides technical support and troubleshooting assistance for users of the Epic electronic health record (EHR) system. They help resolve issues related to Epic software applications, answer user questions, and ensure that clinicians and staff can efficiently use the system. Epic Help Desk Analysts may also document problems, escalate complex issues to higher-level support, and participate in training users on Epic functionalities. Their work is essential for maintaining smooth healthcare operations and ensuring patient data is accurately managed.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Analyst, and why are they important?

To thrive as an Epic Help Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a bachelor’s degree in information technology or a related field. Familiarity with the Epic EHR platform, relevant Epic certifications, and ticketing systems like ServiceNow are typically required. Strong communication, patience, and problem-solving abilities help analysts effectively support end users and collaborate with technical teams. These skills ensure timely resolution of technical issues, minimize disruptions in patient care, and maintain system reliability.

What are some common challenges Epic Help Desk Analysts face when supporting end users, and how can they effectively address them?

Epic Help Desk Analysts often encounter challenges such as troubleshooting complex system issues, assisting users with varying levels of technical proficiency, and managing high ticket volumes during system upgrades or outages. To address these, analysts benefit from strong communication skills, a thorough understanding of Epic modules, and a proactive approach to problem-solving. Collaborating with clinical staff, IT teams, and super users is essential for resolving issues efficiently and ensuring user satisfaction. Continuous learning and staying updated on Epic enhancements can also help analysts provide effective support.

What is the difference between Epic Help Desk Analyst vs Epic Support Specialist?

AspectEpic Help Desk AnalystEpic Support Specialist
CertificationsEpic certifications, ITILEpic certifications, ITIL
Work EnvironmentHelp desk, support teams, healthcare ITSupport teams, healthcare IT, client-facing roles
Employer & IndustryHospitals, healthcare organizations using EpicHospitals, healthcare organizations using Epic
Primary FocusTroubleshooting user issues, ticket resolutionProviding technical support, system troubleshooting

The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.

What job categories do people searching Epic Help Desk Analyst jobs in Reston, VA look for? The top searched job categories for Epic Help Desk Analyst jobs in Reston, VA are:
What cities near Reston, VA are hiring for Epic Help Desk Analyst jobs? Cities near Reston, VA with the most Epic Help Desk Analyst job openings:
Epic Help Desk Analyst jobs near you

Help Desk Analyst

Geospatial And Cloud Analytics Inc

Quantico, VA

$42K - $50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Geospatial and Cloud Analytics (GCA) is looking for a Help Desk Analyst who is responsible for ensuring an outstanding level of customer service by providing Customer Service Center support to our client located in Quantico, VA. The ideal candidate will have extensive experience in applying best practices to service delivery in a similar, large enterprise environment and a track record of meeting or exceeding contractual service level agreements.
This position offers great growth opportunities to other IT fields, such as Security Operations, Information Assurance, System Administration, Network engineering, and Unified Communications.
Responsibilities:

- Provide technical support and troubleshooting assistance to end-users
- Initiate and resolves service request/problem incidents
- Install, configure, and maintain computer hardware and software
- Assist with the setup and maintenance of user accounts and permissions
- Works with system administrators and developers to ensure services/incidents are completed
- Document all support activities and resolutions in the ticketing system
- Follow standard operating procedures for incident management and escalation
- Provides an outstanding customer service experience in a variety of circumstances across all organizational levels
Requirements:

- Proven experience as a Help Desk Analyst or Customer Service Support
- Strong knowledge of Windows operating systems and desktop support
- Ability to diagnose and resolve hardware and software issues
- Excellent problem-solving skills and attention to detail
- Active Directory experience preferred
- DoD 8570 - IAT Level II (GSEC, Security+ CE, SSCP, or CCNA-Security)
- Inteirm Secret clearance is required to start, must be eligible to obtain a Top Secret with SCI-level adjudication; TS/SCI preferred
GCA is a Small Disadvantaged Veteran Owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full-time employees. Below is a brief overview of our benefits package.
  • Competitive Compensation
  • Paid Time off includes 10 federal holidays and 15 additional days.
  • Bereavement Leave
  • Parental Leave
  • Company Paid STD and LTD
  • Life and AD&D Insurance
  • Medical, Prescription, Dental, and Vision Coverage
  • 401k Savings and company match
  • Employee referral program
If you are a motivated individual with a passion for providing technical support, we want to hear from you! Join our team as a Help Desk Analyst and help us ensure smooth operations for our end-users. We offer competitive compensation, professional development opportunities, and a supportive work environment. Apply now to take the next step in your IT career!