Entrylevel Help Desk Analyst Jobs in Irmo, SC (NOW HIRING)

Infojini Consulting is a full service IT consulting, services, and staffing firm with offices in Secaucus, NJ.

Infojini Consulting is recognized as one of the fastest growing IT services and software development Companies. With a partnership of all major technology vendors, Infojini Consulting has built a strong Government and commercial customer base including fortune 100 companies and most state and federal agencies such as State of North Carolina, State of South Carolina, State of Maryland, State of California, State of Pennsylvania, State of Virginia, State of Washington and many others.

Infojini Consulting is an equal opportunity employer and considers all qualified individuals for employment irrespective of their race, gender, age, color, sexual orientation. We offer an excellent compensation package

Job details mentioned bellows:

Job Title: SCCM Engineer

Location: Columbia, SC

Duration: 12+ months

SKILLS REQUIRED:
- Demonstrate experience in SCCM 2012 Implementation to servers and workstations
- Demonstrate proficiency in understanding of SMS/SCCM Admin Console features & functions and comprehends the SMS/SCCM client logs in relation to SMS/SCCM client installation, software distribution, remote control.
- Experience in providing for enterprise-scale, third tier support for the help desk techs for software deployment, patch management, & client-health, asset management, problem resolution and/or collection of metrics. 
- Responsible for creation of SCCM 2012 packages, programs and package distribution, pretesting deployment & functionality. 
- Experience in SCCM application configuration and task sequencing.
- Ability to prepare and execute infrastructure test plans and test cases and tracking defects
- Experience in organizations with strict Change Management procedures 
- Ability to craft proactive and automated scripts and tools
SKILLS PREFERRED:
Highly Preferred

- Advanced on Windows Server 2012, 2016, GPO administration
- Hardware: Dell laptops, workstations
- Current industry certifications for Microsoft, Security
- Experience within a NIST and/or PCI environment. 
- Experience with Virtual Environments
- Support of web-based applications for internal (intranet) sites and external (Internet) sites.
- Knowledge of software development lifecycles and migrations from different environments, such as development, production, etc...
Preferred
- Experience working with matrixed project teams operating under PMI methodology
- Extensive working knowledge of Internet protocols, tools and techniques including but not limited to: 
o Internet Information Server, 
o Server operating systems installation and configuration, 
o Internet security,
o Virtual Private Networking (VPN), 
o TCP/IP, Local Area Networks (LAN), 
o Wide Area Networks (WAN)

GENERAL RESPONSIBILITIES

Non-Technical
- Effectively interact and communicate with peer to Director-level IT professionals. 
- Provide feedback to team regarding product issues, enhancements and new features. 
- Must have initiative, drive and be a self-starter.
- Ability to ask pertinent questions of others. 
- Proactively seek to identify, communicate and implement process related improvements. 
- Effectively manage multiple tasks and activities concurrently and able to provide periodic status updates to key stakeholders 
- Collaborate extensively with peers and management to resolve client issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our clients. 
- Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues within accepted service levels. This includes ownership of the data entered into the Helpdesk system and appropriately updating both client and appropriate employees of status of all issues on a timely basis. 
- Good customer skills, be attentive to detail, and responsive to customer tickets.
- Mentor and lead junior staff members.
Technical
- Troubleshoot and recommend technical solutions 
- Develop workaround solutions as appropriate. 
- Monitor and assess current systems and recommend hardware and software enhancements 
- Act as technical resource for other IT analysts and business units by resolving complex computer equipment and systems problems 
- Diagnose and resolve problems related to hardware, software, or operator error, and resolve or repair 
- Escalate complex problems to other groups, Help Desk, or vendors for resolution or for support under maintenance agreements; oversee vendor work 
- Install, configure, test, monitor, and maintain system and application hardware, software, and peripherals for users; install and configure servers in collaboration with WAN group 
- Perform equipment and software upgrades 
- Lead and execute small projects 
- Maintain familiarity with current computer and network products 
- Adhere to corporate information security guidelines and promote information security among coworkers 
- Qualified candidate will be responsible performing root cause analysis/resolution. 
- Mentor and lead junior staff members.
- Performs other duties and special projects as assigned.