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Entrylevel Help Desk Analyst Jobs in Elgin, IL (NOW HIRING)

SATO America

Help Desk Technician I

Chicago, IL · On-site

$50K - $55K/yr

Manage Help Desk tickets in a timely manner. * Respond to customer issues via phone, email, and ... Strong analytical and problem-solving skills. * Ability to prioritize tasks. * Ability to function ...

AlixPartners

IT Help Desk Intern

Chicago, IL · On-site

$15.50 - $20.50/hr

At AlixPartners, we solve the most complex and critical challenges by moving quickly from analysis ... The IT Intern is a part-time role located in Chicago, IL, reporting to the Service Desk Lead. This ...

Cboe Global Markets

Trade Desk Specialist

Chicago, IL · On-site

... cause analysis, actions taken, and resolution outcomes to support internal tracking, client ... Volunteer opportunities to help you give back to your communities Some of our associates' favorite ...

Cboe Global Markets

Trade Desk Specialist

Chicago, IL · On-site

Own issue documentation end-to-end - capturing root cause analysis, actions taken, and resolution ... Volunteer opportunities to help you give back to your communities Some of our associates' favorite ...

TOGA Technology

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Entry Level Technical Support Analyst

Naperville, IL · On-site

$16 - $18/hr

Position Summary TOGA Technology is looking for a Technical Support Analyst to support our retail ... or help desk environment preferred · Experience in data entry or with an IT Retailer or Supplier ...

WEBIT Services

T3 Service Desk Engineer

Naperville, IL · On-site

$85K - $110K/yr

As a Tier 3 Service Desk Engineer, you will serve as the highest level of technical support within ... Strong analytical and problem-solving skills with the ability to handle complex technical issues ...

WEBIT Services

T3 Service Desk Engineer

Naperville, IL · On-site

$85K - $110K/yr

As a Tier 3 Service Desk Engineer, you will serve as the highest level of technical support within ... Strong analytical and problem-solving skills with the ability to handle complex technical issues ...

WEBIT Services

T3 Service Desk Engineer

Naperville, IL · On-site

$85K - $110K/yr

As a Tier 3 Service Desk Engineer, you will serve as the highest level of technical support within ... Strong analytical and problem-solving skills with the ability to handle complex technical issues ...

TOGA Technology

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Senior Contact Center Analyst

Naperville, IL · On-site

$20/hr

The Senior Contact Center Analyst provides advanced technical support to enterprise clients through ... Previous help desk, service desk, or technical support experience. * Previous experience using a ...

TOGA Technology

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Senior Contact Center Analyst

Naperville, IL · On-site

$20/hr

The Senior Contact Center Analyst provides advanced technical support to enterprise clients through ... Previous help desk, service desk, or technical support experience. * Previous experience using a ...

Next Step Systems

IT Support Specialist

Chicago, IL · On-site

... Help Desk Analyst, Technician, Network, Networking, Law Firm, Chicago Recruiters, Information Technology Jobs, IT Jobs, Chicago Recruiting Looking to hire for similar positions in Chicago, IL or in ...

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All JobsEntrylevel Help Desk Analyst JobsEntrylevel Help Desk Analyst Jobs in Elgin, IL

Entrylevel Help Desk Analyst information

See Elgin, IL salary details

$14

$23

$35

How much do entrylevel help desk analyst jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for entrylevel help desk analyst in Elgin, IL is $23.81, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $26.63 per hour, depending on experience, location, and employer.

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What are popular job titles related to Entrylevel Help Desk Analyst jobs in Elgin, IL?

For Entrylevel Help Desk Analyst jobs in Elgin, IL, the most frequently searched job titles are:

What job categories do people searching Entrylevel Help Desk Analyst jobs in Elgin, IL look for?

The top searched job categories for Entrylevel Help Desk Analyst jobs in Elgin, IL are:

What cities near Elgin, IL are hiring for Entrylevel Help Desk Analyst jobs?

Cities near Elgin, IL with the most Entrylevel Help Desk Analyst job openings:

Entrylevel Help Desk Analyst jobs near you
Infographic showing various Entrylevel Help Desk Analyst job openings in Elgin, IL as of June 2026, with employment types broken down into 9% As Needed, 6% Full Time, 6% Part Time, 76% Contract, and 3% Nights. Highlights an 82% Physical, 8% Hybrid, and 10% Remote job distribution, with an average salary of $49,530 per year, or $23.8 per hour.

Help Desk Technician I

SATO America

Chicago, IL • On-site

$50K - $55K/yr

Full-time

Re-posted 2 days ago

Job description

SATO America is seeking a detail-orientated, service-focused, Helpdesk Technician I.
At SATO America, LLC our mission is to create new value for our customers through products and services of superior quality and to contribute towards a better and more sustainable world. In over 80 years, SATO has fostered a culture of professionalism and customer-centric innovation with an unchanging mission of value creation for customers that, in turn, contributes to a more sustainable world. Do you have what it takes to be our customer's most trusted partner for mutual growth, and always essential in an ever-changing world? If so, look no further. We have a place for you.
SUMMARY: The primary role of the Helpdesk Technician is to diagnose, repair, and maintain hardware and software components to ensure the smooth running of computer systems. Helpdesk Technician responsibilities include but not limited to, installing, and configuring computer hardware and being the primary point of contact for IT support within the company.
DUTIES AND RESPONSIBILITIES:
  • Manage Help Desk tickets in a timely manner.
  • Respond to customer issues via phone, email, and computer chat.
  • Provide customer assistance.
  • Document customer interactions.
  • Run diagnostics to resolve customer reported issues.
  • Escalate issues to the next Tier with next level of difficulty.
  • Actively participates in departmental initiatives.
  • Maintains established departmental KPI's.
  • Maintains accuracy.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • High School diploma or general education degree (GED).
  • 2 years related experience.
  • Excellent verbal, written and interpersonal communication skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Ability to prioritize tasks.
  • Ability to function well in a high-paced and at times stressful environment.
  • Proficient with Microsoft Office Suite or related software

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Sitting: Remaining in the seated position
  • Dexterity: Picking, pinching, or otherwise working primarily with fingers rather than with the whole hand or arm as in handling
  • Talking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the *essential functions.
OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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