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Entrylevel Help Desk Analyst Jobs in Atlanta, GA

Apidel Technologies

Level 1 Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

... have IT Help Desk Call Center exp Provides technical assistance to both internal and external ... The Analyst will be responsible for escalation to the appropriate second tier support, opening ...

D4C Dental Brands

Service Desk Analyst

Atlanta, GA · On-site

$20 - $27.50/hr

The Service Desk Analyst plays a vital role on our IT Service Desk, providing frontline technical ... This support is crucial to the delivery of the company's mission of helping children achieve a ...

Ubertal Inc

Helpdesk Technician

Conyers, GA · On-site

Level 1 Help Desk Analyst Location: Conyers, GA Engagement Type: Contract Work Mode: Onsite Duration: 11/24/2025 - 06/30/2026 (7 months) Interview Type: In Person Only Role Overview: The Level 1 Help ...

RedHelm

Service Desk Analyst l

Atlanta, GA

$19.75 - $27/hr

By aligning security strategy, infrastructure, and operational excellence, we help organizations ... Industry-recognized entry-level IT certifications (e.g., CompTIA A+) * Experience working in a ...

Seneca Resources Company, LLC

IT Help Desk

Norcross, GA · On-site

IT Help Desk Analyst Location: Norcross, GA Work Environment: Call Center Start Date: January 2026 Position Performance Measures * Calls handled per hour * Percentage of escalated calls * Not-ready ...

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All JobsEntrylevel Help Desk Analyst JobsEntrylevel Help Desk Analyst Jobs in Atlanta, GA

Entrylevel Help Desk Analyst information

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How much do entrylevel help desk analyst jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for entrylevel help desk analyst in Atlanta, GA is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $25.91 per hour, depending on experience, location, and employer.

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

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For Entrylevel Help Desk Analyst jobs in Atlanta, GA, the most frequently searched job titles are:

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Cities near Atlanta, GA with the most Entrylevel Help Desk Analyst job openings:

Entrylevel Help Desk Analyst jobs near you

GA DDS Level 1 Help Desk Analyst

Expedite Talent Solutions

Conyers, GA • On-site

$16.25 - $22.25/hr

Full-time

Re-posted 21 days ago

Job description

Job Summary:
Expedite Talent Solutions is seeking a GA DDS Level 1 Help Desk Analyst to provide technical assistance to customers for tier one issues at DDS Headquarters in Conyers, Georgia. The role involves troubleshooting hardware and software issues, handling a high volume of calls, and ensuring customer satisfaction while escalating issues as necessary.
Responsibilities:
• Oversee the daily performance of computer systems and applications.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
• Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Qualifications:
Required:
• Bilingual, Spanish required
• MUST have IT Help Desk Call Center exp
• Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment
• 2+ years’ experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10
• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
• Knowledge of Apple iOS
Company:
Expedite Talent Solutions is a minority- and woman-owned firm delivering agile staffing, project outsourcing, and professional services to clients across the Healthcare, Commercial, and Public Sectors. Founded in 2009, the company is headquartered in Alpharetta, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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