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Entrylevel Help Desk Analyst Jobs in Ohio (NOW HIRING)

Help Desk Analyst

Fairlawn, OH · Hybrid

$19.50 - $26.75/hr

The Help Desk Analyst is responsible for working with end users (employees or contractors) to triage and escalate IT related issues or requests. This role is the front-line support for IT, solving ...

Help Desk Analyst

OH · On-site

$50K - $65K/yr

The Help Desk Analyst is responsible for working with end users (employees or contractors) to triage and escalate IT related issues or requests. This role is the front-line support for IT, solving ...

Help Desk Analyst

Columbus, OH

$19.75 - $27/hr

ComResource is looking for a Help Desk Analyst. Responsibilities: * Provide support for computer applications, hardware, printers, and phone and voicemail systems. * Research and respond to user ...

Help Desk Analyst

Uniontown, OH · On-site

$16.75 - $22.75/hr

We are looking for a Help Desk Analyst to join a security-focused organization in Green, Ohio. This long-term contract opportunity supports a large-scale infrastructure initiative across corporate ...

Help Desk Analyst I

Columbus, OH · On-site

$19.75 - $27/hr

We are looking for a Help Desk Analyst I to provide frontline technical assistance for employees in ... entry-level assistance for Azure Virtual Desktop sessions and help address connectivity concerns ...

Help Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Location: Columbus, Ohio Duration: Long Term Description : * HDA1 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running ...

PC Technician/Help Desk

Lordstown, OH · On-site

$17.25 - $23.50/hr

Company Description Our client, a large Automaker located in Lordstown OH, is seeking a PC Technician/Help Desk Analyst. The PC Technician/ Help Desk Analyst will provide PC Support and ...

Help Desk Analyst

Euclid, OH · On-site

$20 - $27.50/hr

We are looking for a Helpdesk Analyst with strong diagnostic and analytical skills to support ... Experience working with a help desk ticketing system, ServiceNow, Zendesk, Freshservice, Jira ...

Help Desk Analyst - Columbus, OH

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Columbus, OH On Site Position; 3-month contract with the possibility of extension Contract Position Summary • FCDC is seeking a Help Desk Contractor to join our team. • The ...

Help Desk Analyst I

Findlay, OH · On-site

$19.25 - $26.25/hr

PURPOSE OF THIS POSITION The Help Desk Analyst is responsible for evaluating, installing, configuring, testing, and repairing user PC equipment and software problems. This position will also provide ...

Help Desk Analyst I

Findlay, OH · On-site

$19.25 - $26.25/hr

PURPOSE OF THIS POSITION The Help Desk Analyst is responsible for evaluating, installing, configuring, testing, and repairing user PC equipment and software problems. This position will also provide ...

Help Desk Analyst ::Franklin or Madison

Franklin, OH · On-site

$19 - $25.75/hr

DRC-Help Desk Analyst 2-HDA2 Client: State of Ohio Location: Onsite Description: AM-Brian Gross Interviews will be onsite. Location TBD after candidate screening. Candidates will work onsite in ...

Help Desk Analyst 2

Franklin, OH · On-site

$19 - $25.75/hr

* Independently installs, maintains, configures, upgrades, and administers hardware and/or software in areas such as workstation support, network administration, server administration, business ...

Help Desk Analyst - Franklin, OH

Franklin, OH · On-site

$19 - $25.75/hr

Independently installs, maintains, configures, upgrades, and administers hardware and/or software in areas such as workstation support, network administration, server administration, business ...

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Entrylevel Help Desk Analyst information

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What are popular job titles related to Entrylevel Help Desk Analyst jobs in Ohio? For Entrylevel Help Desk Analyst jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Entrylevel Help Desk Analyst jobs in Ohio look for? The top searched job categories for Entrylevel Help Desk Analyst jobs in Ohio are:
What cities in Ohio are hiring for Entrylevel Help Desk Analyst jobs? Cities in Ohio with the most Entrylevel Help Desk Analyst job openings:

$19.50 - $26.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago


Job description

The Help Desk Analyst is responsible for working with end users (employees or contractors) to triage and escalate IT related issues or requests. This role is the front-line support for IT, solving end user issues and escalating work to other groups for more in-depth troubleshooting.

**This position is a hybrid role. Candidates must be local to Akron, OH.**

Responsibilities:

  • Provide technical support for end users (employees, contractors, and sometimes customers) as it relates to corporate IT solutions and equipment.
  • Provide technical support primarily over the phone, remote access or email.
  • Triage issues and solve or escalate them as needed to other team members.
  • Solicit approvals for access requests.
  • Create and maintain training materials and how-to documents as Knowledge base articles in the ITSM.
  • Maintain Help Desk coverage and ensure others are available in their absence.
  • 2-3 years of Help Desk experience or other customer supporting responsibilities.
  • BS/BA in IT, CS, or similar field.
  • Knowledge of Microsoft applications (i.e. Office, email).
  • Solid understanding of computer systems, mobile devices, and other end user technologies.
  • Ability to diagnose and resolve basic technical issues with limited to no assistance.
  • Strong communication skills.
  • Customer oriented.
  • Ability to work in a fast-paced environment.

Physical Requirements/ Working Conditions:

  • Seated 6-8 hours per day.
  • Effectively utilize keyboard and phone/headset.

Benefits:

Integra Connect, LLC provides a comprehensive benefits plan

  • Medical/Dental/Vision Insurance beginning the 1st of the month following your date of hire
  • Paid Time Off
  • 401k with employer match
  • Paid Holidays and Floating Holiday

Equal Opportunity Employer

Please note that the deadline for submitting applications is July 31, 2026. All applications must be received by this date to be considered.