ZipRecruiter

Log In

2

Entrylevel Help Desk Analyst Jobs in Ohio (NOW HIRING)

STI

Help Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Location: Columbus, Ohio Duration: Long Term Description : * HDA1 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running ...

blueStone

PC Technician/Help Desk

Lordstown, OH

$17.25 - $23.50/hr

Company Description Our client, a large Automaker located in Lordstown OH, is seeking a PC Technician/Help Desk Analyst. The PC Technician/ Help Desk Analyst will provide PC Support and ...

Pursuit Aerospace

Help Desk Analyst

Euclid, OH · On-site

$20 - $27.50/hr

We are looking for a Helpdesk Analyst with strong diagnostic and analytical skills to support ... Experience working with a help desk ticketing system, ServiceNow, Zendesk, Freshservice, Jira ...

New

Elite WorkForce Inc

OH · On-site

$19.75 - $27/hr

Position: Help Desk Analyst 2 Location: Franklin or Madison County, Ohio Client: State of Ohio Duration: 12+ Months We are seeking a Help Desk Analyst to provide tier 2 technical support to ...

Pursuit Aerospace

Help Desk Analyst

Cleveland, OH

$19.75 - $27/hr

We are looking for a Helpdesk Analyst with strong diagnostic and analytical skills to support ... Experience working with a help desk ticketing system, ServiceNow, Zendesk, Freshservice, Jira ...

New

STI

Help Desk Analyst - Columbus, OH

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Columbus, OH On Site Position; 3-month contract with the possibility of extension Contract Position Summary • FCDC is seeking a Help Desk Contractor to join our team. • The ...

Blanchard Valley Health System

Help Desk Analyst I

Findlay, OH · On-site

$19.25 - $26.25/hr

PURPOSE OF THIS POSITION The Help Desk Analyst is responsible for evaluating, installing, configuring, testing, and repairing user PC equipment and software problems. This position will also provide ...

STI

Help Desk Analyst ::Franklin or Madison

Franklin, OH · On-site

$19 - $25.75/hr

DRC-Help Desk Analyst 2-HDA2 Client: State of Ohio Location: Onsite Description: AM-Brian Gross Interviews will be onsite. Location TBD after candidate screening. Candidates will work onsite in ...

STI

Help Desk Analyst 2

Franklin, OH · On-site

$19 - $25.75/hr

* Independently installs, maintains, configures, upgrades, and administers hardware and/or software in areas such as workstation support, network administration, server administration, business ...

Kollasoft Inc.

Service Desk Analyst

Columbus, OH

$19.25 - $26.25/hr

Service Desk Analyst Location: Columbus, OH Duration: Long Term Position Description: This will be ... Ability to: (21) transport items up to 50 lbs; (22) operate help desk software (e.g., Service Now ...

New

STI

Help Desk Analyst - Franklin, OH

Franklin, OH · On-site

$19 - $25.75/hr

Independently installs, maintains, configures, upgrades, and administers hardware and/or software in areas such as workstation support, network administration, server administration, business ...

next page

Showing results 1-20

All JobsEntrylevel Help Desk Analyst JobsEntrylevel Help Desk Analyst Jobs in Ohio

Entrylevel Help Desk Analyst information

Is a help desk analyst an entry-level job?

Yes, a help desk analyst is typically an entry-level position that requires basic technical knowledge, good communication skills, and familiarity with common troubleshooting tools. Many employers offer on-the-job training and look for candidates with relevant certifications or a basic understanding of computer systems and networks.

What job makes $10,000 a month without a degree?

An entry-level Help Desk Analyst typically does not earn $10,000 a month without additional experience or certifications. High-paying roles that can reach this level often require specialized skills, certifications, or experience in fields like sales, real estate, or entrepreneurship. Most IT support roles start with lower salaries, but advanced positions or freelance consulting can offer higher income over time.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace entry-level help desk analysts. These roles still require human skills like customer service, problem-solving, and technical knowledge to handle complex issues and provide personalized support. AI tools serve as assistants to help desk staff, enhancing efficiency rather than replacing the entire role.

Can you get a helpdesk job with no experience?

Entry-level help desk analyst positions often do not require prior experience, but candidates typically need basic knowledge of computer hardware, software, and troubleshooting skills. Certifications like CompTIA A+ can improve chances, and employers may provide on-the-job training for new hires.

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What are popular job titles related to Entrylevel Help Desk Analyst jobs in Ohio? For Entrylevel Help Desk Analyst jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Entrylevel Help Desk Analyst jobs in Ohio look for? The top searched job categories for Entrylevel Help Desk Analyst jobs in Ohio are:
What cities in Ohio are hiring for Entrylevel Help Desk Analyst jobs? Cities in Ohio with the most Entrylevel Help Desk Analyst job openings:
Entrylevel Help Desk Analyst jobs near you

Help Desk Analyst

STI

Columbus, OH • On-site

$19.75 - $27/hr

Full-time

Posted 21 days ago

Job description

Title: Help Desk Analyst
Location: Columbus, Ohio
Duration: Long Term
Description:
  • HDA1 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally.

This position will function as a highly skilled HDA with specific responsibilities that include:
  • Understanding of Desktop Support and Software Licensing Services.
  • Ability to image machines and install complicated software.
  • Uses creativity and innovation to automate and streamline processes and procedures.
  • Understands customer support, likes to work with people and can ensure that the customer is satisfied.
  • Ability to troubleshoot in a high level systematic way. Ability to identify issues, research cause, and remediate.
  • Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.)
  • Troubleshoots basic network, software, printing and/or installation problems
  • Supports staff hardware moves for facility reorganization.
  • Experience with ServiceNow and Knowledge Base preferable.
  • Consultant must be available to work a standard 8 hour shift between the hours of 7AM and 5PM. (Expect regular changes to either the earlier or later shift).
  • Consultant must be punctual and reliable: arriving at work on time is essential and required as this is a Customer Service Environment.

Experience:
  1. Strong communication/leadership skills.
  2. Strong influence, collaboration, and negotiation experience.
  3. Ability to collaborate with supporting resources across business and/or functional lines.
  4. Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
  5. Act as the escalation point for high priority support issues.
  6. Ability to interpret end user license agreements.
  7. Could work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets).
  8. Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements.
  9. Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
  10. Must be knowledgeable in the English language/speak clearly and understandably use the English language.
  11. Ability to understand and follow processes established for the Service Desk.

Required Skills:
  • 2 Years IT experience.
  • 2 Years Troubleshooting experience.
  • 2 Years experience documenting procedures.

Desired Skills:
  • Experience using ServiceNow is required.
  • Retail customer service experience is desired.
  • Service Desk experience is required.

Apply