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Entrylevel Help Desk Analyst Jobs in Ohio (NOW HIRING)

Help Desk Analyst

Columbus, OH · On-site

$19.25 - $26.25/hr

Help Desk Analyst (HDA1) 100% On-site, face to face interviews only, Local Candidates only (local to Ohio) HDA1 to help IT Automate and implement new technology to assist with keeping the desktop ...

Help Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Location: Columbus, Ohio Duration: Long Term Description : * HDA1 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running ...

Help Desk Analyst

Euclid, OH · On-site

$20 - $27.50/hr

  • Medical

  • Retirement

  • PTO

We are looking for a Helpdesk Analyst with strong diagnostic and analytical skills to support ... Experience working with a help desk ticketing system, ServiceNow, Zendesk, Freshservice, Jira ...

Help Desk Analyst

Columbus, OH · On-site

$19.25 - $26.25/hr

Brian Gross HDA1 to help IT Automate and implement new technology to assist with keeping the ... Skill Required / Desired Amount of Experience IT Service Desk experience Required 2 Years IT ...

Help Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

HDA1 to help IT Automate and implement new technology to assist with keeping the desktop ... Ability to understand and follow processes established for the Service Desk. Skill - Required ...

PC Technician/Help Desk

Lordstown, OH

$17.25 - $23.50/hr

Company Description Our client, a large Automaker located in Lordstown OH, is seeking a PC Technician/Help Desk Analyst. The PC Technician/ Help Desk Analyst will provide PC Support and ...

Help Desk Analyst - Columbus, OH

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Columbus, OH On Site Position; 3-month contract with the possibility of extension Contract Position Summary • FCDC is seeking a Help Desk Contractor to join our team. • The ...

Help Desk Analyst I

Findlay, OH · On-site

$19.25 - $26.25/hr

PURPOSE OF THIS POSITION The Help Desk Analyst is responsible for evaluating, installing, configuring, testing, and repairing user PC equipment and software problems. This position will also provide ...

Help Desk Analyst I

Findlay, OH · On-site

$19.25 - $26.25/hr

PURPOSE OF THIS POSITION The Help Desk Analyst is responsible for evaluating, installing, configuring, testing, and repairing user PC equipment and software problems. This position will also provide ...

Help Desk Analyst I

Findlay, OH · On-site

$19.25 - $26.25/hr

PURPOSE OF THIS POSITION The Help Desk Analyst is responsible for evaluating, installing, configuring, testing, and repairing user PC equipment and software problems. This position will also provide ...

Help Desk Analyst ::Franklin or Madison

Franklin, OH · On-site

$19 - $25.75/hr

DRC-Help Desk Analyst 2-HDA2 Client: State of Ohio Location: Onsite Description: AM-Brian Gross Interviews will be onsite. Location TBD after candidate screening. Candidates will work onsite in ...

Help Desk Analyst 2

Franklin, OH · On-site

$19 - $25.75/hr

* Independently installs, maintains, configures, upgrades, and administers hardware and/or software in areas such as workstation support, network administration, server administration, business ...

Help Desk Analyst 2/HDA2 (39574)

Columbus, OH · On-site

$19.75 - $27/hr

There may be travel required within the City of Columbus. -Responds to technology service desk ... analysis, or closely related field and two (2) years of experience providing technical hardware ...

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Entrylevel Help Desk Analyst information

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What are popular job titles related to Entrylevel Help Desk Analyst jobs in Ohio?

For Entrylevel Help Desk Analyst jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Entrylevel Help Desk Analyst jobs in Ohio look for?

The top searched job categories for Entrylevel Help Desk Analyst jobs in Ohio are:

What cities in Ohio are hiring for Entrylevel Help Desk Analyst jobs?

Cities in Ohio with the most Entrylevel Help Desk Analyst job openings:

Help Desk Analyst

Morph Enterprise LLC

Columbus, OH • On-site

$19.25 - $26.25/hr

Other

Posted 4 days ago


Job description

Job Summary:

Help Desk Analyst (HDA1)
100% On-site, face to face interviews only, Local Candidates only (local to Ohio)

HDA1 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally.  

This position will function as a highly skilled HDA with specific responsibilities that include:

  • Understanding of Desktop Support and Software Licensing Services.
  • Ability to image machines and install complicated software.
  • Uses creativity and innovation to automate and streamline processes and procedures. 
  • Understands customer support, likes to work with people and can ensure that the customer is satisfied.  
  • Ability to troubleshoot in a high-level systematic way.  Ability to identify issues, research cause, and remediate. 
  • Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.)
  • Troubleshoots basic network, software, printing and/or installation problems
  • Supports staff hardware moves for facility reorganization.
  • Experience with ServiceNow and Knowledge Base preferable.
  • Consultant must be available to work a standard 8-hour shift between the hours of 7AM and 5PM. (Expect regular changes to either the earlier or later shift).
  • Consultant must be punctual and reliable: arriving at work on time is essential and required as this is a Customer Service Environment.
  • Strong communication/leadership skills. 
  • Strong influence, collaboration and negotiation experience. 
  • Ability to collaborate with supporting resources across business and/or functional lines. 
  • Have excellent oral and written skills/possess strong meeting and work session facilitation skills. 
  • Act as the escalation point for high priority support issues.
  • Ability to interpret end user license agreements.
  • Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets). 
  • Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements. 
  • Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills. 
  • Must be knowledgeable in the English language/speak clearly and understandably use the English language.
  • Ability to understand and follow processes established for the Service Desk.

Skill

Required / Desired

Amount

of Experience

IT Service Desk experience

Required

2

Years

IT Troubleshooting experience

Required

2

Years

Experience documenting procedures

Required

2

Years

Experience with a Ticketing System is required

Required

2

Years


Morph Enterprise logo

About Morph Enterprise

Sourced by ZipRecruiter

Incorporated in the State of North Carolina, Morph Enterprise is a consulting firm providing high-quality workforce, IT & Business consulting services to public and private sector clients across the nation. At Morph, we offer adaptable, innovative and comprehensive Workforce & Consulting Services to address the evolving needs of your business. We deliver best-in-market services quickly, while consistently providing incredible experience to our clients. Our specialized team possess 15+ years of combined experience in public and private sector across various industries including but not limited to IT, Finance Health Care and Engineering.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Indian Trail, NC, US

Year founded

2019