Entry Specialist Jobs (NOW HIRING)

The Data Entry Specialist is responsible for accurately keying tax return information into multiple systems, while following standard operating procedures and customer specific instructions for processing returns. This position maintains site productivity and quality standards, and has basic knowledge of all tax types and systems. Additionally, this role provides quality assurance by reviewing completed production batches of new staff and may assist with training new staff members, as needed.

This position may be available for remote work within Arizona (# days per week in the office/hoteling).

Essential Duties and Responsibilities include but are not limited to:

Data Entry

• Reviews and interprets the information provided on tax documents and/or images
  
• Transfers data from paper formats into computer files, database systems, and/or tax systems using a QWERTY keyboard
  
• Verifies information in computer files, database systems, and/or tax systems by comparing it to source documents
  
• Maintains and updates daily production reports of data entered
  

Quality Assurance

• Reviews completed production batches for newer Data Entry Specialists
  

Agency/Department Compliance & Continuous Improvement

• Remains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities
  
• Actively contributes to team and individual effectiveness through the following: -
  
• Attends staff meetings and huddles of work unit or district; and may cascade and track information as indicated
  
• Completes all required training in a timely manner.
  
• Participates in assigned work teams as appropriate.
  
• May complete periodic metrics, projects, huddle boards and reports as requested.
  
• Prepares for and actively participates in 1:1 coaching with supervisor
  
• Maximizes work processes and deliverables through lean principles within the Arizona Management System (AMS); and provides recommendations for process improvement, and engages in continuous improvement efforts as assigned.

Other duties as assigned

• In the course of performing the essential duties one must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
  

Knowledge/Understanding

• Understanding terminology relating to Data Entry Processing systems
  
• Basic knowledge and understanding of various tax types and systems

Skills

• Effective verbal, written, and listening communication skills
  
• Strong 10-key skills, e.g.,15,000+ KPH, 60+ WPM
  
• Effective organization and time management skills
  
• Effective interpersonal skills and demeanor
• Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel, PowerPoint; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive.

Abilities

• Ability to clear a comprehensive background and clearance process that includes an Arizona tax compliance verification, and a criminal background check through the FBI via level one fingerprint clearance through the Arizona Department of Public Safety
  
• Ability to be accountable for one's own work assignments and work collaboratively as part of a team
  
• Ability to work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner
  
• Ability to understand and solve problems by applying basic analytical skills to include undertaking a process of information and data collection and analysis for integration purposes
  
• Ability to learn and apply LEAN/Continuous Improvement concepts, principles and tools
  
• Willingness and ability to embody ADOR's core values of Do the Right Thing, Commit to Excellence, and Care About One Another
  
• Additional Job Demands
  

Any combination that meets the knowledge, skills and abilities (KSA); typical ways KSAs are obtained may include but are not limited to: a High School Diploma (HSD) or General Education Degree (GED), coursework, training, and work experience relevant to the assignment.
Previous data entry experience
Experience with LEAN concepts, principles and tools

The final candidate will be required to abide by the the following pre-employment checks:

• Employment Verification and Reference Checks
  
• State and Federal Criminal Background Check, including fingerprinting
  
• Arizona Tax Filing Records Check
  
• If applicable, ASEDRA Authorized Driver Identification Check
  

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements.

• Affordable medical, dental, life, and short-term disability insurance plans
  
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
  
• 10 paid holidays per year
  
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
  
• Sick time accrued at 3.70 hours bi-weekly
  
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
  
• Deferred compensation plan
  
• Wellness plans
  
• Tuition Reimbursement
  
• Stipend Opportunities
  
• Infant at Work Program
  
• Rideshare and Public Transit Subsidy
  
• Career Advancement & Employee Development Opportunities
  
• Flexible schedules to create a work/life balance
  

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS).
Top ranked Arizona State Retirement System (ASRS) provides 100% employer matched contributions (enrollment eligibility will be effective after 27 weeks of State employment). ASRS provides a lifelong benefit based on years of service earned, or worked, and your ending salary.
Learn more about ASRS at: https://www.azasrs.gov/content/new-and-prospective-members.

If you have any questions, need assistance, or would like to request a reasonable accommodation, please contact the ADOR Talent Team at ogre.ctr@azdor.gov
*The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.