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Entry Level Xfinity Customer Service Jobs in Springfield, IL

RM

Be Seen First

Entry Level Sales Representative

Springfield, IL · On-site

$50K - $65K/yr

Join our team as an Entry Level Sales Representative and help connect customers with top-tier ... Build strong customer relationships and provide excellent service. * Meet and exceed sales goals ...

RM

Be Seen First

Entry Level Sales Representative

Springfield, IL · On-site

$50K - $65K/yr

Join our team as an Entry Level Sales Representative and help connect customers with top-tier ... Build strong customer relationships and provide excellent service. * Meet and exceed sales goals ...

Cableone

Customer Care and Sales Advisor

Taylorville, IL · On-site

$15 - $16/hr

This position blends service and sales skills, focusing on caring for customers, protecting ... Perform entry-level sales and support tasks within a designated region or business area. Respond to ...

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All JobsEntry Level Xfinity Customer Service JobsEntry Level Xfinity Customer Service Jobs in Springfield, IL

Entry Level Xfinity Customer Service information

See Springfield, IL salary details

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How much do entry level xfinity customer service jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for entry level xfinity customer service in Springfield, IL is $17.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $19.04 per hour, depending on experience, location, and employer.

Can you work from home for Xfinity?

Entry Level Xfinity Customer Service positions are typically based in physical locations such as retail stores or call centers, and working from home is generally not available for these roles. However, some remote customer service roles may be offered depending on the company's current policies and job requirements. Candidates should review specific job postings for remote work options and necessary equipment or certifications.

What is an entry level customer service job?

An entry level customer service job involves assisting customers with inquiries, complaints, or product information, often requiring basic communication and problem-solving skills. These roles typically involve working in retail, call centers, or service environments and may require familiarity with customer management tools or software. They are suitable for individuals starting their careers with minimal prior experience.

What are the qualifications for Comcast freshers?

For an entry-level Xfinity Customer Service position, candidates typically need a high school diploma or equivalent. Strong communication skills, basic computer proficiency, and a customer-focused attitude are also important; some roles may require familiarity with CRM software or technical troubleshooting tools.

What is the difference between Entry Level Xfinity Customer Service vs Xfinity Customer Support Specialist?

AspectEntry Level Xfinity Customer ServiceXfinity Customer Support Specialist
CredentialsHigh school diploma or equivalentHigh school diploma; some roles may prefer additional certifications
Work EnvironmentCall centers, retail stores, remoteCall centers, remote, in-store support
Employer & Industry UsageMajor telecom provider, XfinityMajor telecom provider, Xfinity
Job FocusHandling basic customer inquiries, troubleshooting, account managementResolving complex issues, technical support, upselling

Entry Level Xfinity Customer Service roles focus on basic customer interactions, troubleshooting, and account support, often requiring minimal certifications. Xfinity Customer Support Specialists handle more complex technical issues and may have additional training. Both roles are essential in the telecom industry, with the former serving as an entry point and the latter providing advanced support.

How much do Xfinity employees get paid?

Entry-level Xfinity customer service representatives typically earn around $12 to $15 per hour, depending on location and experience. The role often involves basic technical skills and customer interaction, with opportunities for raises and advancement over time.
What are popular job titles related to Entry Level Xfinity Customer Service jobs in Springfield, IL? For Entry Level Xfinity Customer Service jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Entry Level Xfinity Customer Service jobs in Springfield, IL look for? The top searched job categories for Entry Level Xfinity Customer Service jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Entry Level Xfinity Customer Service jobs? Cities near Springfield, IL with the most Entry Level Xfinity Customer Service job openings:
Entry Level Xfinity Customer Service jobs near you
Xfinity Retail Service Associate

Xfinity Retail Service Associate

Comcast

Springfield, IL • On-site

$17/hr

Full-time

Posted 12 days ago

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Retail Service Associate supports the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment, and provide exceptional customer support for mobile. RSAs handle mobile activation, education, troubleshooting, and escalations while assisting with operational priorities to ensure that customers leave confident and excited about their Comcast products and services.

Job Description

Primary Responsibilities - Mobile Focused

Mobile Activations & Customer Education

  • Provide a white-glove experience activating new devices or BYOD to the network.

  • Guide customers through tablet setup and connectivity options.

  • Support activation and pairing of wearable devices for seamless use.

  • Educate customers on accessories and add-ons that enhance their experience and drive incremental revenue.

  • Demonstrate strong understanding and enthusiasm for technology and act as a go-to resource.

  • Demonstrate basic features and capabilities of devices to increase customerconfidence.

Mobile Escalations

  • Troubleshoot and resolve complex device or service issues.

  • Assistcustomers in securing accounts, replacing lost or stolen devices, and navigating access recovery.

  • Use advanced tools to manage escalations.

Mobile Support

  • Assistcustomers with transferring contacts, emails, and media.

  • Provide password resets withappropriate credentialverification.

  • Activate and configure SIM oreSIMfor device connectivity.

  • Perform in-depth diagnostics toidentifyand resolve issues.

  • Process returns or exchanges in compliance with company policies.

  • Assistwith warranty claims and replacement processes.

  • Ensure devices, counters, accessories, and walkways are clean, functioning, and accessible.

  • On-Demand Delivery, BAPIS & XM Upsell: Fulfill Xfinity Mobile on-demand deliveries and BAPIS pickups by staging orders accurately, ensuring smooth handoff, andidentifyingopportunities to upsell accessories or add-ons.

Secondary Responsibilities - When No Primary Actions Occur or on Red Floor

Customer Check-In

  • Provide hands-on demonstrations of devices and features to enhance value.

Operations

  • Support store resets for proper merchandising and operational readiness.

  • Maintain visual standards and product placement foroptimalcustomer experience.

  • Inspect back-of-house to ensure clean, secure, and properly placed inventory.

Express Transactions

  • Facilitate quick device swaps for customers.

  • Process equipment returns efficiently while ensuring compliance.

Expectations for All Employees

  • Understand and follow the Comcast Operating Principles.

  • Own the customer experience and promote digital options at every touchpoint.

  • Be an enthusiastic learner and advocate of Comcast products, services, and digital tools.

  • Win as a team through collaboration and openness tonew ideas.

  • Participate in the Net Promoter System: huddles, callbacks, and feedback loops.

  • Drive results and operational excellence.

  • Foster and support a culture of inclusion.

  • Do what's right for customers, teammates, communities, andinvestors.

Disclaimer

This description outlines the general nature and level of work expected and is not intended to be a comprehensive list of all duties or qualifications.

Skills

Communication, Customer-Focused, Professional Integrity, Resilience, Self Motivation, Teamwork, Workplace Organization

Compensation

Base Pay: $17.00

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

High School Diploma / GED

Certifications (if applicable)

Relevant Work Experience

0-2 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

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