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Entry Level Work From Home Non Voice Customer Service Jobs

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Customer Service Representatives will be working directly with the customer to answer general ... Qualifications Must Haves for Work at Home: * Private, distraction free workspace (not a shared ...

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Customer Service Representatives will be working directly with the customer to answer general ... Must Haves for Work at Home: * Private, distraction free workspace (not a shared/common area of the ...

IBEX

Customer Service - Work at Home

$16.50 - $22.25/hr

Customer Service Representatives will be working directly with the customer to answer general ... Qualifications Must Haves for Work at Home: * Private, distraction free workspace (not a shared ...

North-AIL / Altig

Be Seen First

Sales Representative Entry Level - Work From Home

San Diego, CA · Remote

$50K - $60K/yr

The company provides its clients with value and unbeatable customer service with complete ... Flexible work hours * Remote work from home option * 100% Commission Pay ONLY * Provide full ...

New

TradeJobsWorkforce

$14.75 - $20.25/hr

Build your future with PayPal Work From Home Customer Service and support customers or operations from home. In this role, youll handle requests by phone, chat, or email and keep records accurate ...

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Entry Level Work From Home Non Voice Customer Service information

What is the difference between Entry Level Work From Home Non Voice Customer Service vs Entry Level Work From Home Chat Customer Support?

AspectEntry Level Work From Home Non Voice Customer ServiceEntry Level Work From Home Chat Customer Support
CredentialsBasic customer service skills, high school diplomaSame as above, with strong written communication skills
Work EnvironmentRemote, quiet space, computer with internetRemote, quiet space, computer with internet
Employer & Industry UsageCustomer service departments across various industriesCustomer support teams, e-commerce, tech companies
Search & Comparison IntentUnderstanding non-voice customer service rolesLooking for chat-based customer support jobs

Both roles are entry-level, remote customer service positions requiring similar skills and credentials. The main difference lies in communication method: non-voice roles involve email or ticketing systems, while chat support involves real-time text conversations. Your choice depends on your preference for written communication versus handling customer inquiries via chat.

What is an entry level work from home non voice customer service job?

An Entry Level Work From Home Non Voice Customer Service job involves assisting customers through written channels such as email, chat, or messaging platforms instead of over the phone. Employees in this role help resolve customer inquiries, provide product or service information, and handle complaints in a professional manner. These positions are ideal for individuals who prefer not to engage in verbal communication and typically do not require prior customer service experience. Training is often provided, and flexible schedules are common, allowing for a good work-life balance. This job is suitable for those with strong written communication skills and basic computer proficiency.

What are some common challenges faced in an entry level work from home non voice customer service role, and how can I overcome them?

In an entry level work from home non-voice customer service role, common challenges include managing time effectively, staying motivated without in-person supervision, and handling multiple customer chats or emails simultaneously. To overcome these challenges, it's important to create a dedicated workspace, establish a clear daily routine, and make use of organizational tools to keep track of tasks and responses. Regularly communicating with your team through chat platforms and participating in virtual meetings can also help you stay connected and supported.

What are the key skills and qualifications needed to thrive as an entry level work from home non voice customer service representative?

To thrive as an Entry Level Work From Home Non Voice Customer Service Representative, you need strong written communication skills, attention to detail, and at least a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, live chat systems, and basic office software is typically required. Patience, time management, and problem-solving abilities help you stand out when handling multiple customer inquiries efficiently. These skills ensure accurate, timely, and empathetic assistance, leading to higher customer satisfaction and effective remote team collaboration.
More about Entry Level Work From Home Non Voice Customer Service jobs
What cities are hiring for Entry Level Work From Home Non Voice Customer Service jobs? Cities with the most Entry Level Work From Home Non Voice Customer Service job openings:
What are the most commonly searched types of Work From Home Non Voice Customer Service jobs? The most popular types of Work From Home Non Voice Customer Service jobs are:
What job categories do people searching Entry Level Work From Home Non Voice Customer Service jobs look for? The top searched job categories for Entry Level Work From Home Non Voice Customer Service jobs are:
Entry Level Work From Home Non Voice Customer Service jobs near you
Infographic showing various Entry Level Work From Home Non Voice Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Customer Service - Work at Home

ibex

Hampton, VA • Remote

$14 - $19/hr

Full-time

Re-posted 21 days ago

Job description

Overview

Start your career journey with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’ve got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who actually listen. You’ll make real connections, build new skills, and grow your career in a place that celebrates you.

About the role:

Customer Service Representatives will be working directly with the customer to answer general inquiries, address concerns, and assist with requests about products and services across multiple lines of business. The CSR must project a professional company image and provide superior customer service while working with customers through any of the customer contact channels.


Responsibilities

Your day to day will involve:

  • Resolving coordination of benefits inquires by analyzing patient activity (including enrollment, third party liability, claims attachments).
  • Having a comprehensive understanding of insurance coverage and being able to interpret and communicate accurate information.
  • Thoroughly and completely documenting all customer interactions.
  • Educating customers and dental professionals on eligibility, benefits, claims payment, and authorizations.
  • Educating on the usage and benefits of self-service tools.
  • Assisting members on gaining access to care by locating a network dentist or assignment to a primary care dentist.
  • Directing inquires to necessary departments or individuals when the resolution of the inquiry is beyond the span of control for this role.
  • Responding to customer inquiries in a courteous and professional manner.
  • Researching and consistently providing accurate information to resolve all member and provider inquiries through verbal and written communications through all channels including phone, email, web portal, and chat interactions.
  • Responding to and resolving internal and external complex customer inquiries.
  • Resolving claim payment inquiries by researching and analyzing patient activity and determining appropriate action to be taken.
  • Taking ownership of the resolution and setting expectation for follow up.
  • Ensuring resubmissions, stop payments, and voids are appropriately handled.
  • Meeting or exceeding individual, department, and client specific goals.
  • Understanding and adhering to all client administrative and contractual policies and procedures.
  • Suggesting ways to improve the service delivery processes contributing to the success of the organization.
  • Other duties as assigned.

Qualifications

Must Haves for Work at Home:

  • Private, distraction free workspace (not a shared/common area of the home)
  • Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)
  • Active wireless phone service
  • Must remain on camera during working hours

Eligible States

This role is currently limited to candidates residing in

Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Vermont, Virginia, West Virginia, Wisconsin, and Wyoming.

Preferred:

  • Experience in healthcare or related industry experience
  • Medical/Dental terminology knowledge experience
  • Medicare/Medicaid knowledge
  • Claims/Billing and coding experience

Benefits:

  • Medical, Dental, and Vision insurance
  • 401(k) Retirement Savings Plan
  • Paid Time Off
  • Paid T-Mobile cell service
  • Employee referral program
  • Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental and much more!!)