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Entry Level Work From Home Non Voice Customer Service Jobs

OnHires

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Entry Level Work From Home Customer Service Agent - $14/hr

Salisbury, NC · Remote

$14/hr

... work-from-home opportunity with paid training? We're hiring Customer Service Agents to support ... Maintain reliable attendance No Call Center Experience Required This is an entry-level customer ...

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Entry Level Work From Home Non Voice Customer Service information

What is an entry level work from home non voice customer service job?

An Entry Level Work From Home Non Voice Customer Service job involves assisting customers through written channels such as email, chat, or messaging platforms instead of over the phone. Employees in this role help resolve customer inquiries, provide product or service information, and handle complaints in a professional manner. These positions are ideal for individuals who prefer not to engage in verbal communication and typically do not require prior customer service experience. Training is often provided, and flexible schedules are common, allowing for a good work-life balance. This job is suitable for those with strong written communication skills and basic computer proficiency.

What are the key skills and qualifications needed to thrive as an entry level work from home non voice customer service representative?

To thrive as an Entry Level Work From Home Non Voice Customer Service Representative, you need strong written communication skills, attention to detail, and at least a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, live chat systems, and basic office software is typically required. Patience, time management, and problem-solving abilities help you stand out when handling multiple customer inquiries efficiently. These skills ensure accurate, timely, and empathetic assistance, leading to higher customer satisfaction and effective remote team collaboration.

What are some common challenges faced in an entry level work from home non voice customer service role, and how can I overcome them?

In an entry level work from home non-voice customer service role, common challenges include managing time effectively, staying motivated without in-person supervision, and handling multiple customer chats or emails simultaneously. To overcome these challenges, it's important to create a dedicated workspace, establish a clear daily routine, and make use of organizational tools to keep track of tasks and responses. Regularly communicating with your team through chat platforms and participating in virtual meetings can also help you stay connected and supported.

What is the difference between Entry Level Work From Home Non Voice Customer Service vs Entry Level Work From Home Chat Customer Support?

AspectEntry Level Work From Home Non Voice Customer ServiceEntry Level Work From Home Chat Customer Support
CredentialsBasic customer service skills, high school diplomaSame as above, with strong written communication skills
Work EnvironmentRemote, quiet space, computer with internetRemote, quiet space, computer with internet
Employer & Industry UsageCustomer service departments across various industriesCustomer support teams, e-commerce, tech companies
Search & Comparison IntentUnderstanding non-voice customer service rolesLooking for chat-based customer support jobs

Both roles are entry-level, remote customer service positions requiring similar skills and credentials. The main difference lies in communication method: non-voice roles involve email or ticketing systems, while chat support involves real-time text conversations. Your choice depends on your preference for written communication versus handling customer inquiries via chat.

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What cities are hiring for Entry Level Work From Home Non Voice Customer Service jobs?

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What are the most commonly searched types of Work From Home Non Voice Customer Service jobs?

The most popular types of Work From Home Non Voice Customer Service jobs are:

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States with the most job openings for Entry Level Work From Home Non Voice Customer Service jobs include:

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The top searched job categories for Entry Level Work From Home Non Voice Customer Service jobs are:

Entry Level Work From Home Non Voice Customer Service jobs near you
Infographic showing various Entry Level Work From Home Non Voice Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Entry Level Work From Home Customer Service Agent - $14/hr

OnHires

Salisbury, NC • Remote

$14/hr

Full-time

Medical

Posted 5 days ago

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Job description

$14/hour | Full-Time | W-2 | Paid Training | Remote


Looking for a full-time work-from-home opportunity with paid training?

We’re hiring Customer Service Agents to support customers by phone and help with transportation-related questions and service needs.

No previous call center experience is required. If you have prior work experience, communicate clearly, and are dependable, we’ll provide the training you need to succeed.


What You’ll Do

  • Answer inbound customer calls
  • Help customers with transportation-related questions
  • Provide friendly, accurate, and professional support
  • Enter and update customer information in company systems
  • Document customer interactions accurately
  • Follow established procedures and service standards
  • Maintain dependable attendance during training and scheduled shifts


What We Offer

  • $14 per hour
  • Full-time, 40 hours per week
  • W-2 employment
  • Work-from-home position
  • Approximately three weeks of paid training
  • Multiple schedule options
  • Evening and overnight shift opportunities
  • Health insurance and additional benefits for eligible employees
  • Ongoing support and opportunities for growth


Minimum Requirements

Applicants must:

  • Live within a 50-mile straight-line radius of Salisbury, North Carolina
  • Reside in North Carolina or South Carolina
  • Be available to work full-time, 40 hours per week
  • Have previous verifiable work experience
  • Have reliable high-speed internet
  • Have a quiet, distraction-free workspace at home
  • Be comfortable speaking with customers by phone
  • Be comfortable participating on camera during remote training
  • Be able to attend one required in-person training day in Salisbury, NC
  • Maintain reliable attendance


No Call Center Experience Required


This is an entry-level customer service opportunity.

Previous experience may come from any industry, including:

  • Retail
  • Hospitality
  • Restaurants
  • Warehousing
  • Administrative work
  • Delivery
  • Sales
  • Reception
  • Healthcare support
  • Other customer-facing or team-based roles


What matters most is that you have prior work experience, strong communication skills, and a willingness to learn.

Paid Training

New hires complete approximately three weeks of paid, instructor-led remote training.

Training covers:

  • Customer service procedures
  • Call handling
  • Company systems
  • Documentation
  • Quality standards

Camera participation is required during virtual training.

One in-person training day in Salisbury, NC is mandatory.

Important Location Requirement

This role is remote, but it is not open nationwide.

Your current home address must be within 50 straight-line miles of Salisbury, North Carolina.

Residents of both North Carolina and South Carolina may qualify.

If you live directly on or very close to the 50-mile boundary, you are still encouraged to apply.