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Entry Level Voip Technician Jobs (NOW HIRING)

TEKsystems

Cable Technician

Fort Wayne, IN · On-site

$22/hr

Exposure to network infrastructure, telecommunications equipment, VoIP systems, or related ... Ideal Candidate This position is well suited for entry-level candidates seeking to start a career ...

TEKsystems

Cable Technician

New Carlisle, IN · On-site

$22/hr

Exposure to network infrastructure, telecommunications equipment, VoIP systems, or related ... Ideal Candidate This position is well suited for entry-level candidates seeking to start a career ...

TEKsystems

Cable Technician

Fort Wayne, IN · On-site

$22/hr

... with VoIP, PBX systems, and network protocols. • Strong troubleshooting and problem-solving ... Entry Level Job Type & Location This is a Contract to Hire position based out of Fort Wayne, IN.

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Entry Level Voip Technician information

What is the difference between Entry Level Voip Technician vs Network Support Specialist?

AspectEntry Level Voip TechnicianNetwork Support Specialist
CertificationsBasic VoIP and networking certifications (e.g., CompTIA Network+)Networking certifications (e.g., CompTIA Network+, Cisco CCNA)
Work EnvironmentTelecommunications and VoIP system setups, troubleshootingNetwork infrastructure, hardware, and software support
Industry UsageTelecom, VoIP service providersIT departments, telecom, enterprise networks

Both roles involve network-related skills and certifications, but the Entry Level Voip Technician focuses specifically on VoIP systems and telecommunications, while the Network Support Specialist covers broader network infrastructure support across various IT environments.

Are entry level VoIP technicians in demand?

Entry level VoIP technicians are in demand due to the growing reliance on internet-based communication systems. Employers seek technicians with basic networking skills, knowledge of VoIP protocols, and certifications like CompTIA Network+ or Cisco CCNA to install, troubleshoot, and maintain VoIP systems in various industries.

What does an Entry Level Voip Technician do?

An Entry Level VoIP Technician installs, configures, and maintains Voice over Internet Protocol (VoIP) systems and equipment. They troubleshoot network issues, ensure proper system operation, and may assist with hardware setup and software updates, often working under supervision and using tools like network analyzers. Basic knowledge of networking, communication protocols, and relevant certifications can be beneficial.
More about Entry Level Voip Technician jobs

What are the most commonly searched types of Voip Technician jobs?

The most popular types of Voip Technician jobs are:

What job categories do people searching Entry Level Voip Technician jobs look for?

The top searched job categories for Entry Level Voip Technician jobs are:

Entry Level Voip Technician jobs near you
Infographic showing various Entry Level Voip Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, 3% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution.

Network Support Technician - Tier 1

New Lisbon Telephone Company, Inc.

New Lisbon, IN • On-site

Full-time

PTO

Posted 14 days ago

Key responsibilities

  • Receive, document, and troubleshoot customer internet and voice trouble tickets.

  • Perform initial diagnostics on routers, ONTs, wireless equipment, and customer connectivity.

  • Escalate unresolved or network-level problems with the necessary information already gathered.

Job description

Description:

New Lisbon Broadband & Communications (NLBC) is seeking a Network Support Technician to provide frontline technical support for our broadband and voice customers. This is an entry-level technical position designed for someone with a basic understanding of computer networking who is interested in developing a career in telecommunications.

The Network Support Technician will receive and troubleshoot customer trouble tickets, complete initial diagnostics and resolve common service issues. More complex network problems will be documented and escalated to the appropriate network or operations personnel.

Responsibilities

•Receive, document and troubleshoot customer internet and voice trouble tickets

•Perform initial diagnostics on routers, ONTs, wireless equipment and customer connectivity

•Review network monitoring systems and service alarms

•Determine whether reported problems are isolated customer issues or part of a larger outage

•Troubleshoot common issues involving Wi-Fi, Ethernet connections, IP addressing, DHCP and DNS

•Guide customers through basic troubleshooting steps by telephone

•Create complete and accurate ticket notes, including testing performed and results

•Escalate unresolved or network-level problems with the necessary information already gathered

•Communicate service updates and expected next steps to customers

•Coordinate with network, field operations and customer service personnel

•Follow established troubleshooting procedures and escalation guidelines

•Assist with equipment configuration, documentation and other network-support projects as experience develops

•Participate in occasional after-hours support or outage response as needed

Qualifications

•High school diploma or equivalent required

•Technical training, certifications or experience in IT, networking, telecommunications or help-desk support preferred

•Basic understanding of computer networks, routers, Wi-Fi and internet connectivity

•Familiarity with TCP/IP, DHCP, DNS, ping and traceroute preferred

•Ability to follow a structured troubleshooting process

•Strong communication and customer-service skills

•Ability to explain technical information in a clear and understandable manner

•Strong attention to detail and accurate documentation

•Ability to remain calm and organized while handling multiple service issues

•Willingness to learn NLBC’s network, equipment and support systems

•Ability to work effectively both independently and as part of a team

Preferred Experience

•Previous ISP, telecommunications, IT help-desk or technical-support experience

•Experience supporting residential or business internet customers

•Familiarity with fiber-optic networks, ONTs, managed Wi-Fi or VoIP services

•CompTIA Network+, CCNA or similar training or certification

Position Details

•Full-time, on-site position

•Reports to the IT Network Supervisor

•Primary schedule is Monday through Friday during normal business hours

•Some after-hours or emergency support may occasionally be required

•Training will be provided on NLBC’s equipment, network systems and troubleshooting procedures

NLBC offers a competitive compensation and benefits package, paid time off, paid holidays and opportunities for continued technical training and advancement.

New Lisbon Broadband & Communications is an equal opportunity employer.



Requirements: