Cary, NC · On-site
$14 - $17.50/hr
Participate in call monitoring and quality assurance reviews * Maintain professionalism in all participant communications What We're Looking For * Minimum 2 years of experience in: * Call center ...
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Cary, NC · On-site
$14 - $17.50/hr
Participate in call monitoring and quality assurance reviews * Maintain professionalism in all participant communications What We're Looking For * Minimum 2 years of experience in: * Call center ...
Cary, NC · On-site
$16.25 - $20.50/hr
Participate in call monitoring and quality assurance reviews * Maintain professionalism in all participant communications What We're Looking For * Minimum 2 years of experience in: * Call center ...
Cary, NC · On-site
$16.25 - $20.50/hr
Participate in call monitoring and quality assurance reviews * Maintain professionalism in all participant communications What We're Looking For * Minimum 2 years of experience in: * Call center ...
Cary, NC · On-site
$14.75 - $18.50/hr
Participate in call monitoring and quality assurance reviews * Maintain professionalism in all participant communications What We're Looking For * Minimum 2 years of experience in: * Call center ...
Cary, NC · On-site
$14.75 - $18.50/hr
Participate in call monitoring and quality assurance reviews * Maintain professionalism in all participant communications What We're Looking For * Minimum 2 years of experience in: * Call center ...
Ensure SOP's are adhered to and works with QA to review and create new SOP's as necessary. * Create ... Knowledge of call center operations and processes. * Experience in inbound and outbound call center ...
Ensure SOP's are adhered to and works with QA to review and create new SOP's as necessary. * Create ... Knowledge of call center operations and processes. * Experience in inbound and outbound call center ...
Ensure SOP's are adhered to and works with QA to review and create new SOP's as necessary. * Create ... Knowledge of call center operations and processes. * Experience in inbound and outbound call center ...
Ensure SOP's are adhered to and works with QA to review and create new SOP's as necessary. * Create ... Knowledge of call center operations and processes. * Experience in inbound and outbound call center ...
Ensure SOP's are adhered to and works with QA to review and create new SOP's as necessary. * Create ... Knowledge of call center operations and processes. * Experience in inbound and outbound call center ...
Ensure SOP's are adhered to and works with QA to review and create new SOP's as necessary. * Create ... Knowledge of call center operations and processes. * Experience in inbound and outbound call center ...
Ensure SOP's are adhered to and works with QA to review and create new SOP's as necessary. * Create ... Knowledge of call center operations and processes. * Experience in inbound and outbound call center ...
Ensure SOP's are adhered to and works with QA to review and create new SOP's as necessary. * Create ... Knowledge of call center operations and processes. * Experience in inbound and outbound call center ...
Ensure SOP's are adhered to and works with QA to review and create new SOP's as necessary. * Create ... Knowledge of call center operations and processes. * Experience in inbound and outbound call center ...
Ensure SOP's are adhered to and works with QA to review and create new SOP's as necessary. * Create ... Knowledge of call center operations and processes. * Experience in inbound and outbound call center ...
Ensure SOP's are adhered to and works with QA to review and create new SOP's as necessary. * Create ... Knowledge of call center operations and processes. * Experience in inbound and outbound call center ...
Ensure SOP's are adhered to and works with QA to review and create new SOP's as necessary. * Create ... Knowledge of call center operations and processes. * Experience in inbound and outbound call center ...
Morrisville, NC · On-site
$18.50 - $18.88/hr
For Quality Assurance in Durham, Cary, and Morrisville - RTP. These opportunities come with ... Call: 919-572-2662 Walk-In Applications Welcome: 9am- 3pm / M-F 105 W NC-54, Suite 279 (next to ...
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Morrisville, NC · On-site
$18.50 - $18.88/hr
For Quality Assurance in Durham, Cary, and Morrisville - RTP. These opportunities come with ... Call: 919-572-2662 Walk-In Applications Welcome: 9am- 3pm / M-F 105 W NC-54, Suite 279 (next to ...
$18.50 - $18.88/hr
For Quality Assurance in Durham, Cary, and Morrisville - RTP. These opportunities come with ... Call: Walk-In Applications Welcome: 9am- 3pm / M-F 105 W NC-54, Suite 279 (next to Roses) Durham ...
Quick apply
$18.50 - $18.88/hr
For Quality Assurance in Durham, Cary, and Morrisville - RTP. These opportunities come with ... Call: Walk-In Applications Welcome: 9am- 3pm / M-F 105 W NC-54, Suite 279 (next to Roses) Durham ...
$15.50 - $19.25/hr
We are committed to making clinical trials succeed by generating high quality data from as many ... The Call Center Technology Administrator is responsible for the design, administration, reliability ...
$15.50 - $19.25/hr
We are committed to making clinical trials succeed by generating high quality data from as many ... The Call Center Technology Administrator is responsible for the design, administration, reliability ...
Durham, NC · On-site
$15.50 - $19.25/hr
We are committed to making clinical trials succeed by generating high quality data from as many ... The Call Center Technology Administrator is responsible for the design, administration, reliability ...
Durham, NC · On-site
$15.50 - $19.25/hr
We are committed to making clinical trials succeed by generating high quality data from as many ... The Call Center Technology Administrator is responsible for the design, administration, reliability ...
Raleigh, NC · On-site
$20/hr
Provide high quality customer interaction by handling customer's needs with integrity and empathy ... Virtual - Work will be performed remotely but candidates are expected to live within a reasonable ...
Raleigh, NC · On-site
$20/hr
Provide high quality customer interaction by handling customer's needs with integrity and empathy ... Virtual - Work will be performed remotely but candidates are expected to live within a reasonable ...
Position Overview The QA Specialist, Validation, is responsible for helping to drive the Quality ... call Genki. Ready to shape the future of medicine? Let's transform healthcare together! Holly ...
Position Overview The QA Specialist, Validation, is responsible for helping to drive the Quality ... call Genki. Ready to shape the future of medicine? Let's transform healthcare together! Holly ...
$19.25 - $26/hr
Work in a Call Center environment, providing detailed documentation of reported incidents utilizing ... Documentation in ServiceNow is required for both real-time voice and virtual reported problems.
$19.25 - $26/hr
Work in a Call Center environment, providing detailed documentation of reported incidents utilizing ... Documentation in ServiceNow is required for both real-time voice and virtual reported problems.
Durham, NC · On-site
$17 - $22/hr
Work in a Call Center environment, providing detailed documentation of reported incidents utilizing ... Documentation in ServiceNow is required for both real-time voice and virtual reported problems.
Durham, NC · On-site
$17 - $22/hr
Work in a Call Center environment, providing detailed documentation of reported incidents utilizing ... Documentation in ServiceNow is required for both real-time voice and virtual reported problems.
$19.25 - $26/hr
Work in a Call Center environment, providing detailed documentation of reported incidents utilizing ... Documentation in ServiceNow is required for both real-time voice and virtual reported problems.
$19.25 - $26/hr
Work in a Call Center environment, providing detailed documentation of reported incidents utilizing ... Documentation in ServiceNow is required for both real-time voice and virtual reported problems.
Work in a Call Center environment, providing detailed documentation of reported incidents utilizing ... Documentation in ServiceNow is required for both real-time voice and virtual reported problems.
Work in a Call Center environment, providing detailed documentation of reported incidents utilizing ... Documentation in ServiceNow is required for both real-time voice and virtual reported problems.
QA Technician - Hardware & Firmware Primary Function: Our Morrisville, NC location is seeking a QA ... This hands-on, entry-level role is ideal for someone with a technical background who is curious ...
QA Technician - Hardware & Firmware Primary Function: Our Morrisville, NC location is seeking a QA ... This hands-on, entry-level role is ideal for someone with a technical background who is curious ...
$11.45 - $13.89
2% of jobs
$13.89 - $16.34
9% of jobs
$16.34 - $18.78
10% of jobs
$19.22 is the 25th percentile. Wages below this are outliers.
$18.78 - $21.22
27% of jobs
The median wage is $21.44 / hr.
$21.22 - $23.66
36% of jobs
$23.66 - $26.11
9% of jobs
$26.11 - $28.55
2% of jobs
$28.55 - $30.99
3% of jobs
$30.99 - $33.44
1% of jobs
$33.44 - $35.88
1% of jobs
$35.88 - $38.32
1% of jobs
$11
$22
$38
| Aspect | Entry Level Virtual Call Center Quality Assurance | Entry Level Call Center Customer Service Representative |
|---|---|---|
| Primary Role | Monitoring and evaluating call quality, ensuring compliance, providing feedback | Assisting customers, answering inquiries, resolving issues |
| Required Skills | Communication, attention to detail, understanding of call scripts | Communication, problem-solving, customer service skills |
| Work Environment | Remote, computer-based, quality monitoring systems | Remote or in-office, direct customer interaction |
| Common Certifications | None required, but quality assurance or call center training helpful | Customer service certifications optional |
While both roles are within the call center industry, the Entry Level Virtual Call Center Quality Assurance focuses on evaluating call quality and compliance, whereas the Entry Level Call Center Customer Service Representative handles direct customer interactions. Understanding these differences helps job seekers target roles that match their skills and career goals.
$14 - $17.50/hr
Part-time
Re-posted 3 days ago
Call Center Representative – Clinical Research (Bilingual Preferred)
Location: Durham, NC
Employer: Grace Federal Solutions
Type: Part-Time
Grace Federal Solutions is seeking a detail-oriented Call Center Representative to support clinical research participant outreach and data collection efforts in Durham, NC.
This role is ideal for candidates with experience in call centers, healthcare, or clinical research who understand the importance of compliance, accuracy, and professional communication.
If you’re comfortable speaking with diverse populations and working within structured research protocols, we want to meet you.
Conduct outbound calls to research participants for appointment confirmation, eligibility screening, and study updates
Respond to inbound participant inquiries regarding study procedures
Clearly explain study-related information in a professional and compassionate manner
Use Spanish/English bilingual skills to improve participant accessibility (preferred)
Follow approved scripts and study protocols
Ask pre-approved screening questions to determine participant eligibility
Document interactions accurately in research systems
Escalate protocol deviations or concerns to the research team
Enter participant data into EDC systems and research databases
Track follow-ups and ensure completion of required participant touchpoints
Maintain strict confidentiality standards
Adhere to HIPAA and institutional privacy guidelines
Participate in call monitoring and quality assurance reviews
Maintain professionalism in all participant communications
Minimum 2 years of experience in:
Call center operations OR
Clinical research support
Strong data entry accuracy and attention to detail
Clear verbal communication skills
Comfortable working with structured scripts and compliance requirements
Basic proficiency in Microsoft Office tools
Ability to manage call volume and meet productivity expectations
Bilingual (Spanish/English) strongly preferred.
All candidates must pass background screening and meet confidentiality requirements.
Support meaningful public health research
Gain exposure to clinical research operations
Work in a structured, compliance-driven environment
Be part of a team that values professionalism and community impact
We are an Equal Opportunity Employer committed to an inclusive workplace.
Submit your resume today. Qualified candidates will be contacted for an initial screening interview.
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Sourced by ZipRecruiter
201 - 500 Employees
Raleigh, NC, US
2010
