Entry Level Testing Center Supervisor Jobs (NOW HIRING)

Salary: $18.27 - $20.19 Hourly
Location : Off-Campus
Job Type: Staff - Regular Full Time Non-Exempt
Job Number: 02646
Department: National Testing Ctr & Academic Labs
Opening Date: 04/09/2026
Hawai'i Pacific University is designated as an Alaskan Native and Native Hawaiian (ANNH) Serving Institution by the US Department of Education. As such, we strive for accurate displays of the Hawaiian language in all our institutional materials. This includes the appropriate use of diacritical marks such as the 'okina and kahako. Unfortunately, at times external vendors and other third-party technology integrations do not support the use of these characters. Mahalo for your understanding.
Description
Job Summary:
Manage and handle the day-to-day operations of five military base electronic computer-based testing sites. Administer eCBT College Level Examination Program (CLEP), DSST and Pearson Vue exams to eligible military and civilian students. Prepare and maintain testing and financial records and reports.
Location: Open to Oahu based applicants with access to U.S. military bases and testing centers.
Qualifications:
Minimum Qualifications:

• Bachelor's Degree
• Proficiency in Microsoft Office suite applications to include Word, Excel, Outlook and PowerPoint
• One year general office experience providing customer service and managing multiple projects independently (or in a team environment)
• Reliable personal transportation to facilitate travel to and between military bases and Main Campus
• Valid driver's license
• Must be able to obtain personal military credentials for access to U.S. military bases

Desired Qualifications:

• Experience with computer information systems and /or computer-based testing
• Experience in military education or computer test center administration
• Ability to perform weekend/holiday work and overtime

Other Qualifications:

• Candidates must be legally authorized to work in the United States. Visa sponsorship and relocation allowance is not available for this position.
• Report to work obligations in support of the department and may require work during HPU's winter break, if necessary.
• Must meet training and background check qualifications and comply with the Protection of Minors policy.
• Upon hire, candidate must have reliable personal transportation to facilitate travel between and to all HPU worksites and other locations as required by the position. This includes a valid driver's license and a personal vehicle that is legally registered and insured.
• Able to work all shifts and extended hours.
• Successful candidate will be able to work in an environment that utilize excellent time and stress management skills.

Key Responsibilities/Essential Job Functions:
1. Management of eCBT National Test Centers(80%)

• Work with IT Technical Analysts with installation and maintenance of CLEP/DSST, and Pearson Vue Professional Certification Tests in support of Test Delivery Management System (TMDS) software, server, and client computer systems
• Troubleshoot site computer systems and internet connectivity to ensure both are operational prior to test program startup
• Check for testing package updates an install as necessary
• Enter/edit student registrations and collect payments
• Present test introduction and provide students with test-related materials
• Brief students on test procedures before starting the exam
• Assist student with computer system or workstation configuration
• Monitor/Proctor examinations as set by College Board, Prometric, and Pearson
• Prepare and track eCBT student registrations, scoresheets, attendance, and irregularity reports
• Maintain student test records per University, Education Center, and College Board policies and regulations
• Liaise with other university, military education, or College Board entities to ensure office procedures satisfy operational requirements
• Prepare office/testing lab to ensure optimum test environment
• Ensures all office administrative functions and processing are completed accurately and on time
• Protect the security of all tests and ancillary materials and equipment furnished by Hawaii Pacific University, the Educational Testing Service (ETS) and the Base Education Center
• Report security breaches to appropriate agencies within 24 hours of detection
• Provide customer service to students of the university and non-students

2. Generate Reports, Memos, and other Administrative Duties (10%)

• Maintain recap record of all monetary transactions
• Prepare monthly reports for ESO and military branch education specialist
• Manage National Testing Center supply inventory
• Receive, record, and monitor computer usage
• Develop computer backup procedures and ensure backup is run on a timely basis
• Maintain professional working relationships with University, ETS, and base Education Center staff personnel
• Reconcile eCBT documents with registration forms
• Provide updates to supervisor, base staff, and Education Center staff of any policy or procedural changes

3. Marketing and Advertisements (5%)

• Distribute CLEP, DSST, and Pearson Vue flyers and leaflets. Assist MCP staff with CLEP-related promotions and advertising.
• Prepare and present briefs on benefits of electronic computer based testing
• Assist Base Education Center staff with eCBT -focused marketing events and materials

4. Performs other related duties as assigned (5%)

• Actively participates as an effective member of team by completing assigned duties, accepting additional assignments or reassignments.
• Assists with seasonal peaks.

This description is not designed to list all activities, duties or responsibilities which may be required for this job. Other duties, responsibilities and activities may be assigned at any time.
Hawaii Pacific University is an Equal Opportunity Employer committed to fostering a diverse, equitable environment in which faculty and staff can excel irrespective of race, color, national origin, sex, disability, age, genetic information, sexual orientation, gender identity/expression, marital status, or any other protected class covered by state and federal law. Hawaii Pacific University encourages applications from veterans and individuals with disabilities. A pre-employment background investigation is performed on candidates selected for employment.
We are committed to providing equal employment opportunities to all applicants, including individuals with disabilities. In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations are available throughout the application and hiring process. If you require an accommodation, please contact hr@hpu.edu to request assistance.
Hawai'i Pacific University is a learning community where staff, faculty, and more than 5,000 students come together from around the world to learn and work in a spirit of caring, honesty, freedom, and 'ohana (family).
Cooperation, communication, and collegiality are the foundation of our community. We fulfill the responsibilities of our educational mission through mutual trust and respect, innovation and involvement, expertise, and intellectual fellowship. We offer all members of our community the opportunity to excel, including resources and rewards commensurate with individual contributions and potential. As a team, we are committed to serving our local and global communities and embrace our values of aloha, pono, and kuleana.
We seek talented and energetic people who thrive on challenge and innovation in supporting the mission and values of our university. HPU offers competitive compensation and a comprehensive benefits package.
For student employment, please visit
Why consider a career with HPU? Here are some of the benefits of employment . . .
Time Off A generous schedule that recognizes 15 holidays annually, plus winter break days off between Christmas and New Year's. Eligible employees also receive vacation, sick and other types of paid leave.
Tuition Waiver Full time employees and spouse/dependent children pursuing a higher education degree at HPU may apply for a tuition waiver.
Health and WellnessComprehensive health insurance, life and disability insurance, employee assistance program and wellness program.
Retirement Plan Eligible employees can start saving for the future and enroll in the Hawai'i Pacific University 403(b) retirement plan upon hire.
Discounts Discounts for products and services including airlines, rental car, hotels, theme parks, attractions, gift cards, restaurants, and more.
01
Do you have a Bachelor's Degree?

• Yes
• No

02
Are you proficient in Microsoft Office suite applications to include Word, Excel, Outlook and PowerPoint?

• Yes
• No

03
Do you have at least one year general office experience providing customer service and managing multiple projects independently (or in a team environment)?

• Yes
• No

04
Do you have reliable personal transportation to facilitate travel to and between military bases and Main Campus? Including a valid driver's license?

• Yes
• No

05
Do you possess strong verbal and written communication skills?

• Yes
• No

06
Do you have are are able to obtain personal military credentials for access to U.S. military bases?

• Yes
• No

Required Question