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Entry Level Technical Support Analyst Jobs in Normal, IL

Constellation Energy

Electrical Engineer

Atlanta, IL · On-site

$87K - $154K/yr

Expected salary range: Entry-Level - $87,000 Mid-Level - $92,700 - $114,000 Sr Level - $122,400 ... and technical tasks, under general supervision, in support of nuclear plant operations. Primary ...

Constellation Energy

Electrical Engineer

Mclean, IL · On-site

$87K - $154K/yr

Expected salary range: Entry-Level - $87,000 Mid-Level - $92,700 - $114,000 Sr Level - $122,400 ... and technical tasks, under general supervision, in support of nuclear plant operations. Primary ...

Constellation Energy

Electrical Engineer

Lincoln, IL · On-site

$87K - $154K/yr

Expected salary range: Entry-Level - $87,000 Mid-Level - $92,700 - $114,000 Sr Level - $122,400 ... and technical tasks, under general supervision, in support of nuclear plant operations. Primary ...

Constellation Energy

Electrical Engineer

Shirley, IL · On-site

$87K - $154K/yr

Expected salary range: Entry-Level - $87,000 Mid-Level - $92,700 - $114,000 Sr Level - $122,400 ... and technical tasks, under general supervision, in support of nuclear plant operations. Primary ...

Constellation Energy

Electrical Engineer

Beason, IL · On-site

$87K - $154K/yr

Expected salary range: Entry-Level - $87,000 Mid-Level - $92,700 - $114,000 Sr Level - $122,400 ... and technical tasks, under general supervision, in support of nuclear plant operations. Primary ...

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Entry Level Technical Support Analyst information

See Normal, IL salary details

$15

$26

$42

How much do entry level technical support analyst jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for entry level technical support analyst in Normal, IL is $26.92, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $30.53 per hour, depending on experience, location, and employer.

What does an entry level technical support analyst do?

An Entry Level Technical Support Analyst assists users by troubleshooting and resolving computer hardware, software, and network issues. They typically respond to help desk tickets, guide users through solutions, and escalate complex problems to more experienced IT staff. This role may also involve installing software, maintaining system documentation, and providing basic technical training to users. It's a great starting point for a career in IT, as it provides hands-on experience with a variety of technologies.

What are the key skills and qualifications needed to thrive as an entry level technical support analyst?

To thrive as an Entry Level Technical Support Analyst, you need a solid understanding of basic IT concepts, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is usually required. Strong communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These competencies ensure prompt resolution of technical issues and high levels of customer satisfaction in support environments.

What are some common challenges an entry level technical support analyst might face during their first few months on the job?

Entry Level Technical Support Analysts often encounter challenges such as quickly learning new software systems, managing a high volume of support tickets, and handling a variety of technical issues with limited prior experience. Adapting to the company's ticketing processes and effectively communicating solutions to users of varying technical backgrounds can also take time. However, most organizations provide thorough onboarding, mentorship, and ongoing training to help analysts build confidence and technical proficiency.

What is the difference between Entry Level Technical Support Analyst vs Help Desk Technician?

AspectEntry Level Technical Support AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentCorporate IT departments, tech support centers, remote supportHelp desks, call centers, on-site support roles
Employer & Industry UsageUsed across various industries including tech, finance, healthcareCommon in IT service providers, large organizations, retail

Both roles involve troubleshooting technical issues and providing user support, often requiring similar certifications. The main difference lies in the scope: Entry Level Technical Support Analysts typically handle more complex technical problems and may be involved in diagnosing network or software issues, while Help Desk Technicians focus on basic user support and issue resolution. Both roles serve as entry points into IT support careers, with overlapping skills and environments.

How do you become an entry level technical support analyst?

To become an entry level technical support analyst, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and networking. Relevant skills include troubleshooting, customer service, and familiarity with operating systems like Windows or macOS; certifications such as CompTIA A+ can enhance prospects. On-the-job training is common, and strong communication skills are essential for assisting users effectively.

How to get into entry level technical support analyst with no experience?

To start as an entry-level technical support analyst with no experience, focus on developing basic IT skills, such as troubleshooting hardware and software issues, and gaining familiarity with common tools like ticketing systems. Earning certifications like CompTIA A+ can improve your chances, and gaining hands-on experience through internships or volunteering can also be beneficial.

What cities near Normal, IL are hiring for Entry Level Technical Support Analyst jobs?

Cities near Normal, IL with the most Entry Level Technical Support Analyst job openings:

Entry Level Technical Support Analyst jobs near you

Quality Resident Engineer I (Wire Harness)

Sumitomo Electric Wiring Systems, Inc.

Normal, IL • On-site

$70K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Description
Position at Sumitomo Electric Wiring Systems, Inc.
JOB TITLE: Quality Resident Engineer I
Work Location: Rivian Assembly Plant in Normal, Illinois
Address: 100 Rivian Motorway, Normal, Illinois 61761
Shift / Work Hours: 2nd Shift, 6:30 PM to 3:00 AM, Monday - Friday
BASIC PURPOSE:
The Quality Resident Engineer, (Rivian) assures customer satisfaction and excellent relations, and supports SEWS Quality Assurance strategies and objectives by acting as the resident liaison between SEWS and Rivian manufacturing, quality, engineering and commercial entities. Acting as the Voice of the Customer, continually monitors product and service performance and customer expectations on site at the Rivian R2 manufacturing site, assumes responsibility for immediate containment actions in the event of product and/or service concerns, and provides the technical and functional expertise necessary to identify technical root causes and assure precise, timely and effective countermeasure implementation, up to and including sustainability of lessons learned.
RESPONSIBILITIES:
  1. Act as the primary quality interface with the OEM (Rivian) at Normal, Illinois (Rivian Automotive Assembly Plant), ensuring timely communication, alignment, and escalation of all quality-related concerns affecting production.
  2. Lead issue identification and documentation, including the creation of detailed Quality Alerts with clear descriptions, defect details, and supporting data to enable effective investigation by manufacturing plants.
  3. Support and drive root cause investigations, working closely with cross-functional teams to ensure robust analysis using structured problem-solving methodologies (8D, 3L5W, etc.).
  4. Review, validate, and follow up on 8D reports, ensuring containment, root cause, and corrective actions meet OEM expectations and are effectively implemented to prevent recurrence.
  5. Represent SEWS in customer meetings, including issue reviews and escalation forums and lead technical discussions or disputes with IQ team when necessary, supported by data and engineering analysis.
  6. Provide on-site technical support during launch and production, including troubleshooting, interpretation of drawings/specs and coordination of containment activities to minimize impact on operations.
  7. Flexibility to travel to Mexico and US is a plus.
  8. Promote and assure the standards issues by SEWS and SEWS Quality Assurance in alignment with SEWS' values, objectives and quality.
  9. Work in a safe manner, maintain a safe work environment, and practice good housekeeping at all times.

QUALIFICATIONS/REQUIREMENTS:
  • Bachelor's degree in Engineering.
  • 1 - 3 years of progressive engineering experience in quality or related field, or equivalent industry-specific experience in automotive Quality Assurance or Engineering.
  • Certification or demonstrated equivalent ability in a technical problem-solving discipline (Six Sigma, Shainin, Kepner-Tregoe, etc.) and knowledge of OEM corrective actions process is preferred.

About Sumitomo Electric Wiring Systems, Inc.
Sumitomo Electric Wiring Systems, Inc. (SEWS) is part of the Sumitomo family of companies, a 400 year old brand with a reputation for quality and reliability. With the support of facilities throughout North America, SEWS has been delivering innovative solutions to automakers for over 30 years, and is a leading supplier of electrical distribution systems, components and electronics. SEWS is committed to technical development worldwide and with a global network of resources, is able to deliver a truly competitive advantage to each of our customers. Our associates are what drive Sumitomo's continued growth, which is why we proudly offer a competitive salary and comprehensive benefits package, including Medical, Dental, Vision, Disability, Life, 401(k) with match, tuition benefits, paid holidays and vacation.
To learn more about us, please visit www.sewsus.com.
Follow Us on LinkedIn: https://www.linkedin.com/company/sumitomo-electric-wiring-systems
About the Sumitomo Electric Group
Since the founding of Sumitomo Electric Industries, Ltd. in 1897 with copper wire production, we have developed many new technologies and products through innovative R&D activities based on Sumitomo Electric manufacturing technologies for electric wires and power cables. With more than 350 subsidiaries worldwide, we continue to introduce a wide variety of products that fulfill the expectations of society, in five business fields: Automotive, Information & Communications, Electronics, Environment & Energy, and Industrial Materials. We are a Fortune global 500 company.
To learn more about Sumitomo Electric Group, please visit http://global-sei.com.
Follow Us on LinkedIn: http://www.linkedin.com/company/sumitomo-electric
**Interested Candidates Should Submit Cover Letter and Salary History When Applying.** An Equal Opportunity Employer M/F/D/V

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