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Entry Level Technical Support Analyst Jobs in Niles, IL

Caterpillar

Digital Tech Support Analyst

Chicago, IL · On-site

$99K - $133K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Deliver technical roadmaps on business processes and applications to support business objectives, standards and processes. Analyze business requirements, current technical gaps needed to support ...

Wintrust

Support Analyst

Rosemont, IL · On-site

$50K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... Overview The Support Analyst provides first-line IT support and troubleshooting to Wintrust ... Responsible for providing technical guidance to customers in response to service requests and ...

TalentWave

Technical Support Specialist

Chicago, IL · On-site

Strong analytical and problem solving skills * In-depth knowledge about networking protocols and ... Manage technical support requests generated by clients. * Create support tickets and follow up with ...

Wintrust

Support Analyst

Rosemont, IL · On-site

$50K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... Overview The Support Analyst provides first-line IT support and troubleshooting to Wintrust ... Responsible for providing technical guidance to customers in response to service requests and ...

TalentWave

Technical Support Specialist

Chicago, IL · On-site

Strong analytical and problem solving skills * In-depth knowledge about networking protocols and ... Manage technical support requests generated by clients. * Create support tickets and follow up with ...

Next Step Systems

Technical Support Specialist

Chicago, IL · On-site

  • Medical

  • Retirement

  • PTO

... to provide analytical and technical assistance for continuous improvement of IT solutions ... Technical Support Specialist Qualifications: - 1+ years of IT experience with client, server, and ...

Next Step Systems

Technical Support Specialist

Chicago, IL · On-site

  • Medical

  • Retirement

  • PTO

Technical Support Specialist, Chicago, IL The Technical Support Specialist is primarily responsible ... Servers, Help Desk Analyst, Technician, Network, Networking, Law Firm, Chicago Recruiters ...

Brainlab

National Technical Support

Chicago, IL · On-site

$38K - $48K/yr

  • Medical

  • Dental

  • Life

  • Retirement

... analyze and recognize trends in technical data and manage escalated cases; maintain and submit ... Support Engineers regarding feedback and improvements triggered by service experiences to ensure ...

iManage

Technical Support Engineer

Chicago, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We offer a flexible working policy that supports a healthy balance between personal and ... You will be utilizing your technical skills to help analyze and resolve some of the complex ...

tastytrade

Technical Support Specialist

Chicago, IL · On-site

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

None As a Technical Support Specialist with tastytrade, you will be the frontline expert for ... Strong analytical and systematic troubleshooting approach * Detail-oriented with excellent ...

Braze

Technical Support Specialist

Chicago, IL · Hybrid

$60K - $95K/yr

WHAT YOU'LL DO As a Technical Support Specialist, you will be a vital member of our Global Customer ... Analytical, curious, and resourceful with strong troubleshooting and problem-solving capabilities

tastylive

Technical Support Specialist

Chicago, IL · On-site

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

None As a Technical Support Specialist with tastytrade, you will be the frontline expert for ... Strong analytical and systematic troubleshooting approach * Detail-oriented with excellent ...

iManage

Technical Support Engineer

Chicago, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We offer a flexible working policy that supports a healthy balance between personal and ... You will be utilizing your technical skills to help analyze and resolve some of the complex ...

Brainlab

National Technical Support

Chicago, IL · On-site +1

$38K - $48K/yr

  • Medical

  • Dental

  • Life

  • Retirement

... analyze and recognize trends in technical data and manage escalated cases; maintain and submit ... Support Engineers regarding feedback and improvements triggered by service experiences to ensure ...

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Entry Level Technical Support Analyst information

See Niles, IL salary details

$15

$27

$43

How much do entry level technical support analyst jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for entry level technical support analyst in Niles, IL is $27.41, according to ZipRecruiter salary data. Most workers in this role earn between $21.54 and $31.11 per hour, depending on experience, location, and employer.

What does an entry level technical support analyst do?

An Entry Level Technical Support Analyst assists users by troubleshooting and resolving computer hardware, software, and network issues. They typically respond to help desk tickets, guide users through solutions, and escalate complex problems to more experienced IT staff. This role may also involve installing software, maintaining system documentation, and providing basic technical training to users. It's a great starting point for a career in IT, as it provides hands-on experience with a variety of technologies.

What are the key skills and qualifications needed to thrive as an entry level technical support analyst?

To thrive as an Entry Level Technical Support Analyst, you need a solid understanding of basic IT concepts, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is usually required. Strong communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These competencies ensure prompt resolution of technical issues and high levels of customer satisfaction in support environments.

What are some common challenges an entry level technical support analyst might face during their first few months on the job?

Entry Level Technical Support Analysts often encounter challenges such as quickly learning new software systems, managing a high volume of support tickets, and handling a variety of technical issues with limited prior experience. Adapting to the company's ticketing processes and effectively communicating solutions to users of varying technical backgrounds can also take time. However, most organizations provide thorough onboarding, mentorship, and ongoing training to help analysts build confidence and technical proficiency.

What is the difference between Entry Level Technical Support Analyst vs Help Desk Technician?

AspectEntry Level Technical Support AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentCorporate IT departments, tech support centers, remote supportHelp desks, call centers, on-site support roles
Employer & Industry UsageUsed across various industries including tech, finance, healthcareCommon in IT service providers, large organizations, retail

Both roles involve troubleshooting technical issues and providing user support, often requiring similar certifications. The main difference lies in the scope: Entry Level Technical Support Analysts typically handle more complex technical problems and may be involved in diagnosing network or software issues, while Help Desk Technicians focus on basic user support and issue resolution. Both roles serve as entry points into IT support careers, with overlapping skills and environments.

How do you become an entry level technical support analyst?

To become an entry level technical support analyst, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and networking. Relevant skills include troubleshooting, customer service, and familiarity with operating systems like Windows or macOS; certifications such as CompTIA A+ can enhance prospects. On-the-job training is common, and strong communication skills are essential for assisting users effectively.

How to get into entry level technical support analyst with no experience?

To start as an entry-level technical support analyst with no experience, focus on developing basic IT skills, such as troubleshooting hardware and software issues, and gaining familiarity with common tools like ticketing systems. Earning certifications like CompTIA A+ can improve your chances, and gaining hands-on experience through internships or volunteering can also be beneficial.

What are the most commonly searched types of Technical Support Analyst jobs in Niles, IL?

The most popular types of Technical Support Analyst jobs in Niles, IL are:

What cities near Niles, IL are hiring for Entry Level Technical Support Analyst jobs?

Cities near Niles, IL with the most Entry Level Technical Support Analyst job openings:

Entry Level Technical Support Analyst jobs near you

IT Support Analyst

Lou Malnati's Pizzeria

Buffalo Grove, IL • On-site

Full-time

Re-posted 13 days ago

Job description

Lou Malnati's is seeking an IT Support Analyst to provide front-line technical support to our restaurant locations and home office
staff. This role is the first point of contact for technology issues - delivering friendly, effective help across hardware, software,
network, and POS systems.
PRINCIPAL RESPONSIBILITIES AND DUTIES:
• Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing system
• Troubleshoot and resolve hardware, software, network, and POS issues
• Document all support interactions accurately in the ticketing system
• Escalate complex issues with complete documentation
• Perform on-site support at restaurant locations as scheduled
• Assist with hardware setup, imaging, deployment, and inventory management
• Support new user onboarding
• Contribute to knowledge base documentation
• Participate in an on-call rotation to provide after-hours support to Lou Malnati's locations
• Travel to Lou Malnati's restaurant locations and company sites as required
• Performs other related duties as assigned
MINIMUM QUALIFICATIONS
Basic Knowledge & Competencies:
• Strong end-user computing fundamentals - Windows, Office 365, networking basics
• Excellent customer service and communication skills
• Ability to follow troubleshooting procedures and document clearly
• Positive, team-oriented attitude
Previous Experience/Education:
• High school diploma required; Associate's degree in IT or related field preferred
• 1-3 years of help desk or IT support experience
• CompTIA A+ or equivalent experience preferred
• Restaurant or retail experience a plus
• Point-of-sale (POS) system experience preferred; Toast POS experience a strong plus, including terminal installation,
configuration, and troubleshooting
• New store opening (NSO) support experience a plus - hardware staging, on-site deployment, and day-of technical
support for restaurant launches
• Required to read and write English, follow verbal and written instructions, and use basic math
Physical Demands and Working Conditions:
• Work performed in an office environment and at restaurant locations as required
• Required to sit and use a computer for extended periods
• Must be able to lift and carry up to 80 lbs. on an occasional basis when moving or relocating computer equipment
• Must have reliable personal transportation capable of securely transporting computer hardware to company
locations
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
LEVERAGE AI TOOLS:
Even at the front line of support, AI tools can meaningfully improve the quality and speed of the work. Every IT Support
Analyst is expected to use AI as a daily productivity tool.
• Use AI to research unfamiliar error messages and technical issues, finding solutions faster than searching alone
• Apply AI to draft clear, professional ticket notes and escalation documentation
• Leverage AI to help communicate technical issues to non-technical restaurant staff in plain, accessible language
• Use AI to draft knowledge base contributions and step-by-step resolution guides from issues you've solved
• Apply AI to learn new technologies and prepare for technical certifications and skill development
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Lou Malnati's Pizzeria logo

About Lou Malnati's Pizzeria

Sourced by ZipRecruiter

Lou Malnati's Pizzeria, based in Northbrook, Illinois, United States, is a renowned name in the food and beverage industry. Founded in 1971, the pizza establishment has a rich history and is built on a foundation of family tradition and delicious, handcrafted pizza. Their official website, loumalnatis.com, showcases their range of products which primarily include deep dish pizzas, known for their layers of fresh ingredients and buttery, flaky crust. The company is known for using an exclusive sausage blend and hand-picked tomatoes from California for its signature pizza.

Industry

Restaurants

Company size

1,001 - 5,000 Employees

Headquarters location

Northbrook, IL, US

Year founded

1971

Social media

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