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Entry Level Technical Support Analyst Jobs in Lockport, IL

CBRE

Sr. Contract Support Analyst

Chicago, IL · On-site

$80K/yr

May provide informal assistance such as technical guidance, and/or training to coworkers. May ... Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and ...

HSG Tech Inc.

Technical Customer Support Lead

Addison, IL · On-site

$98K - $108K/yr

The Technical Customer Support Lead serves as the primary point of contact for customers requiring ... Analyze customer inquiries and service trends to identify recurring issues and recommend ...

Outform Inc

Technical Solutions Manager

Chicago, IL · On-site

Technical Support Engineers (TSEs) - Provide Level 2 remote troubleshooting, proactive system ... Review high-severity, recurring, and aged incidents; lead root-cause analysis and corrective-action ...

TOGA Technology

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Senior Contact Center Analyst

Naperville, IL · On-site

$20/hr

The Senior Contact Center Analyst provides advanced technical support to enterprise clients through phone, ticket, and chat channels. This position troubleshoots technical issues, maintains accurate ...

TOGA Technology

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Senior Contact Center Analyst

Naperville, IL · On-site

$20/hr

The Senior Contact Center Analyst provides advanced technical support to enterprise clients through phone, ticket, and chat channels. This position troubleshoots technical issues, maintains accurate ...

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Entry Level Technical Support Analyst information

See Lockport, IL salary details

$15

$27

$43

How much do entry level technical support analyst jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for entry level technical support analyst in Lockport, IL is $27.62, according to ZipRecruiter salary data. Most workers in this role earn between $21.68 and $31.35 per hour, depending on experience, location, and employer.

What does an entry level technical support analyst do?

An Entry Level Technical Support Analyst assists users by troubleshooting and resolving computer hardware, software, and network issues. They typically respond to help desk tickets, guide users through solutions, and escalate complex problems to more experienced IT staff. This role may also involve installing software, maintaining system documentation, and providing basic technical training to users. It's a great starting point for a career in IT, as it provides hands-on experience with a variety of technologies.

What are the key skills and qualifications needed to thrive as an entry level technical support analyst?

To thrive as an Entry Level Technical Support Analyst, you need a solid understanding of basic IT concepts, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is usually required. Strong communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These competencies ensure prompt resolution of technical issues and high levels of customer satisfaction in support environments.

What are some common challenges an entry level technical support analyst might face during their first few months on the job?

Entry Level Technical Support Analysts often encounter challenges such as quickly learning new software systems, managing a high volume of support tickets, and handling a variety of technical issues with limited prior experience. Adapting to the company's ticketing processes and effectively communicating solutions to users of varying technical backgrounds can also take time. However, most organizations provide thorough onboarding, mentorship, and ongoing training to help analysts build confidence and technical proficiency.

What is the difference between Entry Level Technical Support Analyst vs Help Desk Technician?

AspectEntry Level Technical Support AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentCorporate IT departments, tech support centers, remote supportHelp desks, call centers, on-site support roles
Employer & Industry UsageUsed across various industries including tech, finance, healthcareCommon in IT service providers, large organizations, retail

Both roles involve troubleshooting technical issues and providing user support, often requiring similar certifications. The main difference lies in the scope: Entry Level Technical Support Analysts typically handle more complex technical problems and may be involved in diagnosing network or software issues, while Help Desk Technicians focus on basic user support and issue resolution. Both roles serve as entry points into IT support careers, with overlapping skills and environments.

How do you become an entry level technical support analyst?

To become an entry level technical support analyst, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and networking. Relevant skills include troubleshooting, customer service, and familiarity with operating systems like Windows or macOS; certifications such as CompTIA A+ can enhance prospects. On-the-job training is common, and strong communication skills are essential for assisting users effectively.

How to get into entry level technical support analyst with no experience?

To start as an entry-level technical support analyst with no experience, focus on developing basic IT skills, such as troubleshooting hardware and software issues, and gaining familiarity with common tools like ticketing systems. Earning certifications like CompTIA A+ can improve your chances, and gaining hands-on experience through internships or volunteering can also be beneficial.

What cities near Lockport, IL are hiring for Entry Level Technical Support Analyst jobs?

Cities near Lockport, IL with the most Entry Level Technical Support Analyst job openings:

Entry Level Technical Support Analyst jobs near you

Technical Support Specialist - Case Management

The GEO Group

Aurora, IL

$17.75/hr

Full-time

Re-posted 29 days ago

The GEO Group rating

7.4

Company rating: 7.4 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

10th of 43 rated prisons

Job description

Overview

BI is one of the leading technology companies in Boulder, Colorado and the largest provider of innovative electronic monitoring solutions in the United States. We excel at proving technological solutions to over 1,000 agencies nationwide and allowing those agencies to fulfill their missions without worrying about the technical complexities.


Responsibilities

Summary:

Communicates via inbound and outbound phone calls with various law enforcement agency staff members, parolees, and community-based organizations and individuals. Responds to call types based upon contractual requirements. Uses web-based computer system for tracking, information gathering and documentation of calls.

Primary Duties and Responsibilities:

  • Communicates via inbound and outbound telephone calls with various law enforcement agency staff members, parolees, and community-based organizations and individuals in order to provide appropriate and accurate responses to inquiries and prompt and accurate resolution of issues.
  • Responds to electronic monitoring (EM) and global positioning system (GPS) violations and alerts.
  • Accurately documents all calls and updates parolee records in appropriate web-based computer systems.
  • Escalates complaints and complex calls to management for follow up as necessary.
  • Assists agency personnel and field technicians with installs and de-installs of EM and GPS equipment, including troubleshooting of equipment issues, date entry related to install or de-install, and confirmation of install by phone.
  • Processes EM and GPS violations and alerts in a timely manner in compliance with contractual obligations.
  • Conducts hourly calls to Parolees on alert status. Performs accurate data entry to document results of calls.
  • Reviews and processes breathalyzer tests
  • Responds to advanced troubleshooting calls for EM and GPS technical questions.
  • Performs other duties as assigned.

Qualifications

Minimum Requirements:

  • High School Diploma or General Education Development (GED) certificate.
  • One (1) year of call center experience is preferred.
  • Successful completion of internal Correctional Specialist I certification after initial training period and annual recertification testing.
  • Ability to pass all pre-employment testing to include spelling, grammar and typing of at least thirty-five (35) words per minute.
  • Strong interpersonal skills.
  • Strong written and oral communication skills.
  • Ability to maintain the highest level of confidentiality.
  • Proficient computer skills, including, but not limited to, Microsoft Word and Excel.
  • Strong ability to diagnose, analyze, troubleshoot and resolve technical issues.
  • Must be self-motivated with the ability to work independently.
  • Ability to work in a multi-task environment and prioritize tasks appropriately.
  • Ability to meet contractual deadlines.
  • Ability to quickly develop knowledge of all programs systems and procedures to perform job effectively.
  • Ability to maintain professionalism when dealing with upset or escalated calls
  • Ability to develop knowledge and understanding of, and compliance with Company policies and procedures.
  • Bilingual English/Spanish a plus.
  • Ability to work with computers and the necessary software typically used by the department.

Working Conditions: Encountered on a regular basis as part of the work this job performs.

  • Typical office environment. May be requested to provide coverage after regularly scheduled work hours
  • Use of standard office equipment such as copier, computer, keyboard, telephone, fax and mobile devices.
  • Close vision and the ability to identify and distinguish colors in order to decipher color-codes on software applications
  • Repetitive use of hands and arms working with computer keyboard, telephone and other mobile devices, such as an iPad.

What The GEO Group employees say

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Benefits

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