Entry Level Technical Support Analyst Jobs in Herrin, IL

Each of our sites is a unique representation of the service that we love providing to customers, and the culture that drives us to do so each day. As a General Manager, you’ll get an opportunity build and develop the teams that we're known for at Mammoth Holdings. You’ll oversee operations at a site level, ensuring everything runs smoothly, from managing team performance, maintaining our top-of-the line car washes, and though these, delivering a stellar customer experience.

If you're a dynamic leader with a proven track record of driving growth, optimizing team performance, and delivering exceptional customer service, then you're who we want to apply to this role. We view General Managers as ambassadors of our brand to their surrounding communities, so if you have a true entrepreneurial spirit and are eager to help build our presence in your community, then you'll thrive here. You'll be rewarded as such as well - our General Managers participate in a lucrative bonus program that can earn up to six figures annually.

You’ll work closely with your regional Director of Operations to implement local sales strategies (through both design and training), optimize site performance, and ensure your team is delivering on our commitment to quality service. This is an exciting opportunity to lead a site, collaborate with multiple teams, and drive the success of a growing company in an important leadership position. 

YOU COULD BE A FIT IF YOU…

• Have a proven ability to lead operations, preferably in a high-volume, customer-focused service environment. 
• Share our commitment to a sales-driven culture, and have previously led and trained teams to promote sales initiatives through superb customer service.  
• Have a talent for optimizing team performance, coaching and developing team members to achieve their best. 
• Understand how to engage in sales and marketing strategies to drive customer growth and improve a site's online reputation. 
• Are skilled at adapting quickly to changing business needs, including flexing labor during peak times and ensuring the team is always prepared for success. 
• Have excellent communication skills and can lead cross-functional teams (including contracted services and technical support) to work collaboratively toward operational goals. 
• Are experienced in managing and resolving damage claims, overseeing procurement of site supplies, and maintaining high standards for site condition. 
• Have a leadership philosophy that emphasizes empowering team members, rather than micromanaging responsibilities.  
• Are passionate about community engagement and representing the company in local outreach and marketing efforts. 
• Are driven to maintain a high standard of customer service and have a track record of building and leading strong, cohesive teams. 
• Will perform all other duties and tasks as assigned by the supervisor/manager to meet business needs. 

IF YOU WERE HERE LAST MONTH, YOU MIGHT HAVE...

• Collaborated with your team to ensure supplies and parts were properly managed and replenished. 
• Flexed labor schedules dynamically to accommodate periods of high demand, optimizing site performance. 
• Worked closely with technical support teams to address and resolve operational challenges. 
• Played a key role in recruiting new team members, ensuring the site was fully staffed with top talent. 
• Led initiatives to improve the site's online reputation by encouraging positive Google reviews and engaging with customers. 
• Represented the company at local events, fostering community relationships and driving brand awareness. 
• Managed and resolved damage claims, ensuring swift and fair resolutions. 
• Implemented targeted sales and marketing strategies, increasing local customer traffic and growing membership. 
• Maintained a site that was consistently in “show-ready” condition, ensuring every customer’s experience was exceptional. 

Even if you’re missing some of the requirements or are sure if you’re fully qualified, you should apply! A lot of underrepresented groups hesitate to apply if they aren’t a 100% match – but we value diverse backgrounds and well-rounded experiences; that’s what makes our company shine. No matter your background, if you’re eager to learn and grow with us, we’d love to hear from you! 

LOCATION AND HOURS

This is a full-time role, reporting directly to the Director of Operations. The hours may vary based on operational needs and will require flexibility to accommodate peak business times. 

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As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.