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Entry Level Technical Support Analyst Jobs in Dover, NJ

Medidata Solutions

Technical Support Engineer

Iselin, NJ · On-site

$79K - $106K/yr

The Technical Support Engineer is a seasoned analyst who has a proven record of customer satisfaction, a reference point for the entire team on various application topics and is able to resolve most ...

3ds

Technical Support Engineer

Iselin, NJ · On-site

$79K - $106K/yr

The Technical Support Engineer is a seasoned analyst who has a proven record of customer satisfaction, a reference point for the entire team on various application topics and is able to resolve most ...

MediData

Technical Support Engineer

Woodbridge, NJ · On-site

$79.50 - $106/hr

The Technical Support Engineer is a seasoned analyst with a proven record of customer satisfaction, a reference point for the entire team on various application topics, and is able to resolve most of ...

Thorlabs

Photonics Support Engineer I

Newton, NJ · On-site

The Photonics Support Engineer I is responsible for providing entry level technical support by solving problems, troubleshooting, and working with customers to guide them to the best possible product ...

Thorlabs

Photonics Support Engineer I

Newton, NJ · On-site

$62 - $70/hr

The Photonics Support Engineer I is responsible for providing entry level technical support by solving problems, troubleshooting, and working with customers to guide them to the best possible product ...

Socket.dev

Site Support Analyst

Whitehouse Station, NJ · On-site

$60 - $80/hr

We are looking for a Site Support Analyst to assist employees, new hires and contractors with technical issues related to their PC's, mobile devices, and peripherals. With us, your role will be ...

New

Harriscomputer

Desktop Support Analyst- H

Elizabeth, NJ

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing ... Technical Skills: Proficient with Windows 10/11, Microsoft Office, and HP hardware. Experience with ...

Altera Digital Health

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing ... Technical Skills: Proficient with Windows 10/11, Microsoft Office, and HP hardware. Experience with ...

Harris

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing ... Technical Skills: Proficient with Windows 10/11, Microsoft Office, and HP hardware. Experience with ...

Harris

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing ... Technical Skills: Proficient with Windows 10/11, Microsoft Office, and HP hardware. Experience with ...

Harris

Desktop Support Analyst- H

Elizabeth, NJ · On-site

$23.50 - $31.50/hr

Desktop Support Analyst Role: Desktop Support Analyst for a managed services group, providing ... Technical Skills: Proficient with Windows 10/11, Microsoft Office, and HP hardware. Experience with ...

Brillius

Support Executive

Morristown, NJ · On-site

Technical Skills Required: Technical Troubleshooting Business line knowledge (Banking / Consumer ... Technical Support Requirements: Build| maintain and troubleshoot business rules Build| maintain and ...

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Entry Level Technical Support Analyst information

See Dover, NJ salary details

$15

$28

$44

How much do entry level technical support analyst jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for entry level technical support analyst in Dover, NJ is $28.21, according to ZipRecruiter salary data. Most workers in this role earn between $22.16 and $32.02 per hour, depending on experience, location, and employer.

What does an entry level technical support analyst do?

An Entry Level Technical Support Analyst assists users by troubleshooting and resolving computer hardware, software, and network issues. They typically respond to help desk tickets, guide users through solutions, and escalate complex problems to more experienced IT staff. This role may also involve installing software, maintaining system documentation, and providing basic technical training to users. It's a great starting point for a career in IT, as it provides hands-on experience with a variety of technologies.

What are the key skills and qualifications needed to thrive as an entry level technical support analyst?

To thrive as an Entry Level Technical Support Analyst, you need a solid understanding of basic IT concepts, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is usually required. Strong communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These competencies ensure prompt resolution of technical issues and high levels of customer satisfaction in support environments.

What are some common challenges an entry level technical support analyst might face during their first few months on the job?

Entry Level Technical Support Analysts often encounter challenges such as quickly learning new software systems, managing a high volume of support tickets, and handling a variety of technical issues with limited prior experience. Adapting to the company's ticketing processes and effectively communicating solutions to users of varying technical backgrounds can also take time. However, most organizations provide thorough onboarding, mentorship, and ongoing training to help analysts build confidence and technical proficiency.

What is the difference between Entry Level Technical Support Analyst vs Help Desk Technician?

AspectEntry Level Technical Support AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentCorporate IT departments, tech support centers, remote supportHelp desks, call centers, on-site support roles
Employer & Industry UsageUsed across various industries including tech, finance, healthcareCommon in IT service providers, large organizations, retail

Both roles involve troubleshooting technical issues and providing user support, often requiring similar certifications. The main difference lies in the scope: Entry Level Technical Support Analysts typically handle more complex technical problems and may be involved in diagnosing network or software issues, while Help Desk Technicians focus on basic user support and issue resolution. Both roles serve as entry points into IT support careers, with overlapping skills and environments.

How do you become an entry level technical support analyst?

To become an entry level technical support analyst, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and networking. Relevant skills include troubleshooting, customer service, and familiarity with operating systems like Windows or macOS; certifications such as CompTIA A+ can enhance prospects. On-the-job training is common, and strong communication skills are essential for assisting users effectively.

How to get into entry level technical support analyst with no experience?

To start as an entry-level technical support analyst with no experience, focus on developing basic IT skills, such as troubleshooting hardware and software issues, and gaining familiarity with common tools like ticketing systems. Earning certifications like CompTIA A+ can improve your chances, and gaining hands-on experience through internships or volunteering can also be beneficial.

What cities near Dover, NJ are hiring for Entry Level Technical Support Analyst jobs?

Cities near Dover, NJ with the most Entry Level Technical Support Analyst job openings:

Entry Level Technical Support Analyst jobs near you

Technical Support Engineer

Medidata Solutions

Iselin, NJ • On-site

$79K - $106K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Location: This is a hybrid remote/in-office role.
Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week following Company policy.
About our Company:
Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating over 25 years of ground-breaking technological innovation across more than 38,000 trials and 12 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million registered users across approximately 2,300 customers trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. A Dassault Systèmes brand (Euronext Paris: FR0014003TT8, DSY.PA), Medidata is headquartered in New York City and has been recognized as a Leader by Everest Group and IDC. Discover more at www.medidata.com . Listen to our latest podcast, from Dreamers to Disruptors , and follow us at @Medidata.
About the Team:
The Technical Support Engineer is a technical expert who acts as the primary contact between different support teams and core engineering teams. They handle work requests (which can be internally or externally generated) that have been routed for diagnosis and implementation while regularly updating internal and/or external customers. The Technical Support Engineer will handle work requests directly, or solicit assistance from the core engineering teams within the R&D team for non-known issues/defect reporting. They would also identify application defects, then test and document them for the core engineering teams to fix as part of the product. The Technical Support Engineer is a seasoned analyst who has a proven record of customer satisfaction, a reference point for the entire team on various application topics and is able to resolve most of the items escalated from the previous support teams.
Responsibilities:
  • Provide support for internal and external customers
  • Manage work requests that describe particular issues, software bugs or customer problems
  • Develop appropriate fixes or SQL scripts to resolve customer problems, or identify existing scripts or patches that must be applied
  • Provide general process analysis and make recommendations for improvements
  • Participate in weekly (and occasional weekend) on-call rotations for off-hours important issues escalation
  • Participate in taking calls (during business hours) from VIP customers for urgent issues
  • Distinguish between application database, operating system, network, and hardware problems and properly take ownership of issues through to resolution
  • Present complex technical information to non-technical audiences
  • Provide accurate and complete problem resolution documentation for future reference and management reporting
  • Take part in the creation and maintenance of knowledge base data
  • Continually increase subject matter knowledge on Medidata products
  • Interact with other Medidata teams to ensure application efficiency, effectiveness and conformance with regulatory and legislative controls
  • Reproduce technical problems, debug systems, diagnose causes, identify temporary and long-term solutions and communicate status updates to clients
  • Experience using Incident Management and/or Project Management software
  • Experience with multiple integrated software products/services
  • Ability to query/modify data using SQL scripts
  • Experience with working with customers to resolve complex issues in a professional manner
  • Finding innovative workarounds to issues
  • Knowledge of other programming languages: Ruby, Javascript, etc
  • Experience with Git, Visual Studio, Virtual Machines, Excel, Postman or any API/REST client
  • Team Working skills
Qualifications:
  • Bachelor's degree preferably in Computer Science, Information Systems or Life Sciences, or equivalent engineering experience
  • Basic experience with Ruby and HTML code
  • Experience with API/web services
  • SQL training/work experience
  • Basic experience with C#, Javascript, Visual Studio and ASP.NET
Note: This role is a hybrid, 3d/week onsite role, positioned out of either our NYC or Iselin, NJ office.
As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location.
The salary range for positions that will be physically based in the NYC Metro Area is $79,500-$106,000.
Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides benefits, including medical, dental, life and disability insurance, 401(k) matching, family leave, flexible paid time off; and 10 paid holidays per year.
Note: Please be on the lookout for job scams. Medidata recruiters will never ask applicants for monetary compensation, credit card, or banking details.
Equal Employment Opportunity:
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
We will accept applications on an ongoing basis until we fill the position.
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