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Entry Level Technical Support Analyst Jobs in Canton, MI

Eccalon LLC

Junior Cyber Advisor

Detroit, MI · On-site

... analysis, technical assessments, and customer support. This is an entry-level role designed for individuals beginning their career in cybersecurity who demonstrate strong technical aptitude ...

Expeditors

IT Support Associate I

Romulus, MI · On-site

Document technical solutions and contribute to the knowledge base for recurring issues ... Analyze problems systematically to identify root causes and prevent recurrence. Apply logical ...

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Entry Level Technical Support Analyst information

See Canton, MI salary details

$14

$25

$40

How much do entry level technical support analyst jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for entry level technical support analyst in Canton, MI is $25.52, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $28.94 per hour, depending on experience, location, and employer.

What does an entry level technical support analyst do?

An Entry Level Technical Support Analyst assists users by troubleshooting and resolving computer hardware, software, and network issues. They typically respond to help desk tickets, guide users through solutions, and escalate complex problems to more experienced IT staff. This role may also involve installing software, maintaining system documentation, and providing basic technical training to users. It's a great starting point for a career in IT, as it provides hands-on experience with a variety of technologies.

What are the key skills and qualifications needed to thrive as an entry level technical support analyst?

To thrive as an Entry Level Technical Support Analyst, you need a solid understanding of basic IT concepts, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is usually required. Strong communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These competencies ensure prompt resolution of technical issues and high levels of customer satisfaction in support environments.

What are some common challenges an entry level technical support analyst might face during their first few months on the job?

Entry Level Technical Support Analysts often encounter challenges such as quickly learning new software systems, managing a high volume of support tickets, and handling a variety of technical issues with limited prior experience. Adapting to the company's ticketing processes and effectively communicating solutions to users of varying technical backgrounds can also take time. However, most organizations provide thorough onboarding, mentorship, and ongoing training to help analysts build confidence and technical proficiency.

What is the difference between Entry Level Technical Support Analyst vs Help Desk Technician?

AspectEntry Level Technical Support AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentCorporate IT departments, tech support centers, remote supportHelp desks, call centers, on-site support roles
Employer & Industry UsageUsed across various industries including tech, finance, healthcareCommon in IT service providers, large organizations, retail

Both roles involve troubleshooting technical issues and providing user support, often requiring similar certifications. The main difference lies in the scope: Entry Level Technical Support Analysts typically handle more complex technical problems and may be involved in diagnosing network or software issues, while Help Desk Technicians focus on basic user support and issue resolution. Both roles serve as entry points into IT support careers, with overlapping skills and environments.

How do you become an entry level technical support analyst?

To become an entry level technical support analyst, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and networking. Relevant skills include troubleshooting, customer service, and familiarity with operating systems like Windows or macOS; certifications such as CompTIA A+ can enhance prospects. On-the-job training is common, and strong communication skills are essential for assisting users effectively.

How to get into entry level technical support analyst with no experience?

To start as an entry-level technical support analyst with no experience, focus on developing basic IT skills, such as troubleshooting hardware and software issues, and gaining familiarity with common tools like ticketing systems. Earning certifications like CompTIA A+ can improve your chances, and gaining hands-on experience through internships or volunteering can also be beneficial.

What are the most commonly searched types of Technical Support Analyst jobs in Canton, MI?

The most popular types of Technical Support Analyst jobs in Canton, MI are:

What cities near Canton, MI are hiring for Entry Level Technical Support Analyst jobs?

Cities near Canton, MI with the most Entry Level Technical Support Analyst job openings:

Entry Level Technical Support Analyst jobs near you

Prototype Solutions & Technical Support Technician

Stellantis

Auburn Hills, MI

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Stellantis rating

7.5

Company rating: 7.5 out of 10

Based on 131 frontline employees who took The Breakroom Quiz

13th of 45 rated automakers

Job description

The Prototype Solutions & Technical Support Technician is responsible for the deployment, the operation, the maintenance, the continuous support of prototype equipment, test assets, and vehicle development projects. This role provides hands-on technical support to engineering teams and end users while ensuring the reliability and operational readiness of prototype systems.

She/he works closely with engineers, project teams, and stakeholders to support prototype development, testing activities, troubleshooting, and technical operations across multiple locations.

 

Key Responsibilities:

  • Support engineers during design, development, integration, and validation phases of prototype projects.
  • Procure, prepare, install, configure, and commission prototype hardware and equipment.
  • Perform technical modifications, adaptations, repairs, and upgrades to maintain prototype functionality and availability.
  • Prepare, operate, and maintain prototype vehicles, test benches, and associated equipment.
  • Conduct technical testing, measurements, inspections, and first-level diagnostics.
  • Travel between multiple sites within the region as required to maintain operational continuity and support deployed prototype assets.
  • Provide Level 1 and Level 2 technical support to engineers, project teams, and end users.
  • Troubleshoot electrical, electronic, and embedded systems issues and implement corrective actions.
  • Document testing activities, maintenance actions, and technical findings.
  • Contribute to the continuous improvement of prototyping tools, equipment, methods, and operational processes.
  • Ensure compliance with safety procedures and company standards.

Basic Qualifications:

  • Associates degree in Electronics/Electrical Engineering or a related technical field.
  • Minimum of 2 years of experience supporting prototype systems, testing activities, laboratory environments, or embedded systems
  • Valid driver's license with the ability to travel between customer, engineering, or testing sites.
  • Authorization to work in the United States.
  • Proficient with MS Office and Google Suite applications
  • Must be able to work any shift. This is union mandated work
  • Combination of workshops, laboratory, garage, prototype vehicle, and office environments.
  • Frequent hands-on work with prototype hardware and test equipment.
  • Occasional lifting of equipment and materials

Technical Skills:

  • Strong knowledge of electrical, electronic, and wiring systems.
  • Familiarity with embedded electronics and vehicle communication networks.
  • Experience using automotive diagnostic and troubleshooting tools.
  • Ability to perform technical measurements, testing, fault isolation, and root-cause analysis.
  • Ability to read and interpret technical documentation, schematics, and wiring diagrams.
  • Proficiency with standard computer tools and technical reporting systems.

Preferred Competencies:

  • Ability to adapt quickly to changing projects and technical environments.
  • Strong organizational skills with the ability to manage multiple priorities simultaneously.
  • Excellent troubleshooting and problem-solving abilities.
  • Customer-focused mindset with a strong service orientation.
  • Ability to work independently while collaborating effectively within cross-functional teams.
  • Strong attention to detail and commitment to performance and quality.
  • Flexibility, mobility, and willingness to support urgent operational needs.

Work Environment:

  • Combination of workshops, laboratory, garage, prototype vehicle, and office environments.
  • Frequent hands-on work with prototype hardware and test equipment.
  • Occasional lifting of equipment and materials.
  • Regional travel required.

Our Benefits — Designed with You in Mind

Comprehensive Health & Well-being Coverage
From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage — ensuring you and your family stay healthy and protected.

Generous Paid Time Off
We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings Plans
We help you plan for the future with:

  • An employer match on contributions to your 401k, Roth, and Catch-Up plans
  • An employer contribution, even if you don’t contribute

Income Protection & Insurance Options
Benefit from included and optional disability, life, and other insurance programs — because your peace of mind matters.

Company Vehicle Lease Program
Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.

Family Building Benefit
We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

Support for Your Growth and Giving Back
We believe in investing in your future and your passions:

  • Tuition reimbursement
  • Student loan refinancing programs
  • 18 paid volunteer hours each year to make a difference in your community

And so much more!
When you join us, you’re not just building a career — you’re joining a company that supports you, inside and outside of work.

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