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Entry Level Technical Support Analyst Jobs in Dearborn, MI

365 Retail Markets

Technical Support Specialist

Troy, MI · On-site

$47K/yr

Provide technical system and user support by responding to calls and email requests for technical ... Experience working with advanced software issues that require root cause analysis * Experience ...

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Entry Level Technical Support Analyst information

See Dearborn, MI salary details

$14

$25

$39

How much do entry level technical support analyst jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for entry level technical support analyst in Dearborn, MI is $25.30, according to ZipRecruiter salary data. Most workers in this role earn between $19.86 and $28.70 per hour, depending on experience, location, and employer.

What does an entry level technical support analyst do?

An Entry Level Technical Support Analyst assists users by troubleshooting and resolving computer hardware, software, and network issues. They typically respond to help desk tickets, guide users through solutions, and escalate complex problems to more experienced IT staff. This role may also involve installing software, maintaining system documentation, and providing basic technical training to users. It's a great starting point for a career in IT, as it provides hands-on experience with a variety of technologies.

What are the key skills and qualifications needed to thrive as an entry level technical support analyst?

To thrive as an Entry Level Technical Support Analyst, you need a solid understanding of basic IT concepts, troubleshooting techniques, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems is usually required. Strong communication, patience, and problem-solving skills help analysts effectively assist users and manage stressful situations. These competencies ensure prompt resolution of technical issues and high levels of customer satisfaction in support environments.

What are some common challenges an entry level technical support analyst might face during their first few months on the job?

Entry Level Technical Support Analysts often encounter challenges such as quickly learning new software systems, managing a high volume of support tickets, and handling a variety of technical issues with limited prior experience. Adapting to the company's ticketing processes and effectively communicating solutions to users of varying technical backgrounds can also take time. However, most organizations provide thorough onboarding, mentorship, and ongoing training to help analysts build confidence and technical proficiency.

What is the difference between Entry Level Technical Support Analyst vs Help Desk Technician?

AspectEntry Level Technical Support AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentCorporate IT departments, tech support centers, remote supportHelp desks, call centers, on-site support roles
Employer & Industry UsageUsed across various industries including tech, finance, healthcareCommon in IT service providers, large organizations, retail

Both roles involve troubleshooting technical issues and providing user support, often requiring similar certifications. The main difference lies in the scope: Entry Level Technical Support Analysts typically handle more complex technical problems and may be involved in diagnosing network or software issues, while Help Desk Technicians focus on basic user support and issue resolution. Both roles serve as entry points into IT support careers, with overlapping skills and environments.

How do you become an entry level technical support analyst?

To become an entry level technical support analyst, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and networking. Relevant skills include troubleshooting, customer service, and familiarity with operating systems like Windows or macOS; certifications such as CompTIA A+ can enhance prospects. On-the-job training is common, and strong communication skills are essential for assisting users effectively.

How to get into entry level technical support analyst with no experience?

To start as an entry-level technical support analyst with no experience, focus on developing basic IT skills, such as troubleshooting hardware and software issues, and gaining familiarity with common tools like ticketing systems. Earning certifications like CompTIA A+ can improve your chances, and gaining hands-on experience through internships or volunteering can also be beneficial.

What are the most commonly searched types of Technical Support Analyst jobs in Dearborn, MI?

The most popular types of Technical Support Analyst jobs in Dearborn, MI are:

What cities near Dearborn, MI are hiring for Entry Level Technical Support Analyst jobs?

Cities near Dearborn, MI with the most Entry Level Technical Support Analyst job openings:

Entry Level Technical Support Analyst jobs near you
Infographic showing various Entry Level Technical Support Analyst job openings in Dearborn, MI as of August 2026, with employment types broken down into 84% Full Time, 8% Part Time, and 8% Contract. Highlights an 100% In-person job distribution, with an average salary of $52,621 per year, or $25.3 per hour.

Technical Support Analyst I

AAA Life Insurance Company

Livonia, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Overview
At AAA Life, we strive to maintain a collaborative work environment with shared responsibilities that puts the member first and provides great service to the AAA club partners.
As a people-centric organization, we focus on the development of all associates and providing opportunities to help them succeed. Here, you will exercise your potential to innovate, finding ways to increase efficiency and enhance our business processes.
Our goal is to develop an environment that attracts, cultivate and inspires excellence so that all of our associates have an exceptional AAA Life experience.
AAA Life Insurance Company is seeking a Technical Support Analyst who is excited to be part of a growing, transforming business and has the desire to grow his or her career. You will be part of a tight-knit and cohesive group of professionals who take pride in their work, care about the impact of their contributions and care about their teammates. General responsibilities include receiving end-user support requests via phone or email based ticketing system, performing initial troubleshooting and root cause analysis, documenting technical resolutions and procedures, and communicating or escalating as necessary to resolve production issues.
NOTE: This is for a 12:30PM-9PM shift, Monday through Friday. Must be in the Livonia office a minimum of 3 days a week and more if needed. THIS POSTION IS NOT REMOTE!!!
Responsibilities
  • Support users of AAA Life applications desk side or remotely.
  • Administer user accounts using Active Directory.
  • Execute and monitor iSeries commands.
  • Perform remote computer support through WebEx and Teamviewer.
  • Support of hardware and software, including but not limited to Outlook Email, Microsoft Operating Systems, Teams, Web Applications, and Multi-Factor Authentication
  • Identify and address user computer issues.
  • Work under minimal supervision following established processes.
  • Research complex issues; document steps taken with detailed description of the issue.
  • Perform initial triage on production break/fix items and documents all pertinent data.
  • Thoroughly document all activity through ITSM tracking system.
  • Maintains a high level of knowledge and expertise relative to AAA Life and its products, systems, programs, and business processes.

Qualifications
  • Must have or pursuing bachelor's degree in computer science, Business Administration, or a related field or equivalent experience.
  • Must be able to work on a later shift with little to no supervision during that time.
  • Prefer a highly motivated candidate that thrives working in a team environment.
  • 1 - 2 years customer service experience in any field

What We Bring to the Table
Hybrid work environment that promotes work-life balance
Comprehensive medical, dental, and vision coverage starting from your first day
Employer 401k match and employer contribution to a pension plan
Generous PTO and paid parental leave to support your family needs
Various associate resource groups and community involvement initiatives
Essential Job Functions
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be provided for otherwise qualified applicants as needed to enable them to fulfill these requirements.
AAA Life Insurance Company does not offer immigration sponsorship for this position. This includes visa types such as H-1B, TN, and STEM OPT. Please do not apply if you currently require or may require employer-sponsored immigration support now or in the future.
We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
- Pension and Retirement Plans
- Medical, Dental and Vision Coverage
- Paid Time Off
- Paid Parental Leave
- Hybrid Word Environment
- 401K
- Support for Community Involvement
We work hard to embrace diversity and inclusion and encourage everyone at AAA Life to bring their authentic selves to work every day.

Apply