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Entry Level Technical Support Analyst Remote Jobs in Warren, MI

Dykema

Litigation Project Analyst

Detroit, MI · On-site +1

... support consistent, defensible workflows in accordance with firm protocols and client expectations. The Litigation Project Analyst position is fully remote and open to our offices in Michigan ...

Artech Information System LLC

Deskside Support

Southfield, MI · Remote

$18.50 - $23.50/hr

... Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients ... Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to ...

Deloitte

Accounts Receivable Analyst

Detroit, MI · Remote

$23.75 - $30.25/hr

... remote client service delivery. Recruiting for this role ends on 08/01/2026 Work you'll do As an ... Support team members in resolving complex claims. * Support engagement management in pulling ...

KEYENCE

Field Application Engineer '27

Novi, MI · On-site +1

$53K - $80K/yr

Locations | Entry-Level | Full-Time Are you ready to launch your career with one of the world ... Provide on-call, on-site and remote technical support, training, and troubleshooting * Travel ...

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Entry Level Technical Support Analyst Remote information

See Warren, MI salary details

$14

$25

$40

How much do entry level technical support analyst remote jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for entry level technical support analyst remote in Warren, MI is $25.86, according to ZipRecruiter salary data. Most workers in this role earn between $20.34 and $29.33 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Technical Support Analyst Remote vs Help Desk Technician?

AspectEntry Level Technical Support Analyst RemoteHelp Desk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often the same
Work EnvironmentRemote, home-based support for technical issuesTypically on-site or remote, assisting end-users
Industry UsageCommon in IT, tech companies, and support servicesWidespread across various industries including healthcare, education, and corporate
Job FocusDiagnosing and resolving technical problems remotelyProviding technical assistance and troubleshooting

Both roles involve technical troubleshooting and may require similar certifications. The main difference is that Entry Level Technical Support Analysts often work remotely and focus on diagnosing issues remotely, while Help Desk Technicians may work on-site or remotely, providing direct support to end-users. Understanding these distinctions can help job seekers target the right position based on their skills and preferences.

What are the most commonly searched types of Technical Support Analyst Remote jobs in Warren, MI? The most popular types of Technical Support Analyst Remote jobs in Warren, MI are:
What job categories do people searching Entry Level Technical Support Analyst Remote jobs in Warren, MI look for? The top searched job categories for Entry Level Technical Support Analyst Remote jobs in Warren, MI are:
What cities near Warren, MI are hiring for Entry Level Technical Support Analyst Remote jobs? Cities near Warren, MI with the most Entry Level Technical Support Analyst Remote job openings:
Entry Level Technical Support Analyst Remote jobs near you
Customer Technical Support Specialist

Customer Technical Support Specialist

Guardian Alarm

Southfield, MI • Remote

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

The Customer Tech Support Specialist will assist both residential and commercial customers with complex security and fire alarm issues and help program automated items such as thermostats, sensors, door locks, light modules and key fobs. Ideal representatives will strive to successfully resolve the customer’s issue while keeping the best interests of the company and customer in mind. 

  • Answer incoming technical-related calls from existing commercial and residential customers regarding Guardian’s products and services.
  • Engage with our valued customers by problem solving, deescalating, and resolving issues and concerns.
  • Review accounts for accuracy, enhancing the department’s ability to maximize profitability and resolution.
  • Interact with customers to provide excellent support and accurate information on Guardian’s products and solutions.
  • Provide solutions to customer's technical issues by identifying the problem, researching answers, and guiding the customer step-by-step through corrective measures for one-call resolution. 
  • Help customers with the installation of cameras, battery replacements, fire systems and other components including but not limited to remote programming. 
  • Provide recommendations on upgrades to the customer's current home security alarm or highlight advances in home automation.
  • Assign technicians to visit a customer’s home or business if their issue cannot be resolved effectively over the phone.
  • Proactively work to assist others in achieving the organization’s objectives.
  • Ensure that appropriate actions are taken to resolve customers’ problems and concerns on the first call.
  • Maintain customer accounts and records of customer interactions with accurate details of inquiries, complaints, or comments in MAStermind and CRM.
  • Use gained knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
  • Diagnose alarm system problems via telephone and create service ticket only after exhausting all resources and expertise.
  • Perform all procedures as required to resolve customer problems and/or concerns.

Required Skills, Knowledge, Experience and Education:

  • Excellent communication skills including active listening.
  • One-year technical experience preferred.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills with the ability to learn new software.
  • Knowledge of, or ability to learn Guardian’s products and solutions.
  • Ability to remain calm in a high-paced 24/7/365 customer service call center environment
  • High School Diploma or G.E.D. required
  • Some college preferred
  • Regular and reliable attendance record
  • 1-2 years of customer service experience required

Apply