Entry Level Technical Support Analyst Remote Jobs in Springfield, OH

Description

LAC Federal is seeking an experienced Electronic Resources Librarian to support federal library in the Dayton, OH, area. This position is responsible for managing electronic resources, digital collections, and the library website supporting more than 1,200 Government users worldwide. Working in a highly specialized scientific and technical intelligence environment, the Electronic Resources Librarian will administer electronic journals, databases, digital content, metadata, authentication services, and content management systems while ensuring secure, reliable, and continuous access to mission-critical information resources. This position combines traditional electronic resource management with digital library administration, metadata management, customer support, and collaboration with technical staff to advance information services mission.

Responsibilities

• Administer and maintain the library website and Content Management System (CMS), ensuring reliable 24/7 access to licensed electronic resources and digital collections. 
• Manage electronic journals, subscription databases, digital publications, websites, and other licensed information resources supporting scientific and technical intelligence research. 
• Create, edit, and maintain descriptive metadata for electronic resources, including translated or transliterated titles, resource descriptions, publisher information, language, country of origin, and usage instructions. 
• Configure and maintain user authentication, remote access, proxy services, and access controls to ensure authorized access to licensed electronic content. 
• Monitor electronic resource availability, troubleshoot access issues, coordinate with vendors, and resolve subscription or authentication problems. 
• Generate and analyze electronic resource usage statistics, prepare monthly usage reports, and provide recommendations to improve collection utilization. 
• Support implementation of user notification services, standing searches, topic alerts, and other content discovery tools available through the library website. 
• Coordinate with librarians, foreign language specialists, and Government customers to acquire, organize, and publish digital content within the CMS. 
• Assist with website enhancements, search functionality improvements, metadata quality control, and user experience initiatives. 
• Ensure compliance with licensing agreements, cybersecurity requirements, digital content management policies, and applicable Government regulations. 
• Identify opportunities to improve electronic resource management, digital workflows, and emerging technologies that enhance library services.

Requirements

Mandatory Qualifications 

• U.S. Citizen.
• Bachelor's degree from an accredited college or university
• Minimum three (3) years of professional experience managing electronic resources, digital collections, integrated library systems, or library technologies.
• Demonstrated experience administering electronic journals, databases, digital subscriptions, or electronic resource management systems.
• Experience working with content management systems (CMS), library websites, digital repositories, or institutional repositories.
• Knowledge of metadata standards and library resource description practices.
• Experience using Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.
• Excellent analytical, organizational, written, and verbal communication skills.
• Ability to manage multiple priorities while providing outstanding customer service.
• Ability to obtain and maintain all required Government security credentials.

Preferred Qualifications 

• Master of Library and Information Science (MLIS/MLS) from an ALA-accredited institution.
• Five or more years of professional experience supporting academic, research, scientific, federal, or special libraries.
• Experience administering library authentication and remote access solutions such as EZproxy, OpenAthens, SAML, LDAP, or similar technologies.
• Experience with integrated library systems or library services platforms such as Alma, Primo VE, OCLC WorldShare Management Services, FOLIO, Koha, or SirsiDynix Symphony.
• Knowledge of MARC21, Dublin Core, MODS, BIBFRAME, authority control, and metadata quality management.
• Experience working with SQL, XML, JSON, APIs, or data integration tools supporting library technologies.
• Experience negotiating or managing publisher licenses, electronic subscriptions, and vendor relationships.
• Familiarity with cybersecurity requirements applicable to federal information systems, including NIST SP 800-171, DFARS 252.204-7012, and secure authentication technologies.
• Experience supporting Department of Defense, Intelligence Community, or other federal agencies.
• Familiarity with scientific, technical, engineering, or intelligence information resources.
• Experience implementing accessibility standards, web usability improvements, and Section 508 compliance for digital information resources.

Physical Requirements

• Ability to remain seated for extended periods while working at a computer, with frequent use of a keyboard, mouse, and multiple monitors to manage electronic resources, digital collections, and library systems. 
• Ability to occasionally lift, carry, push, or move materials and equipment weighing up to 20 pounds, including books, reference materials, computers, monitors, or office supplies, and to reach, bend, or stoop when retrieving or organizing materials. 
• Ability to communicate effectively in person, by telephone, and through virtual platforms, with sufficient visual acuity to review detailed electronic records, metadata, websites, reports, and technical documentation, and the ability to travel occasionally within the facility to support library operations and collaborate with staff.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long-Term Disability
• Training & Development

EEO Statement

The company and its subsidiaries are an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring/hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time. 

Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. 

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. 

Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.