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Entry Level Technical Support Analyst Remote Jobs in Pittsburgh, PA

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Entry Level Technical Support Analyst Remote information

See Pittsburgh, PA salary details

$14

$26

$42

How much do entry level technical support analyst remote jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for entry level technical support analyst remote in Pittsburgh, PA is $26.73, according to ZipRecruiter salary data. Most workers in this role earn between $21.01 and $30.34 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Technical Support Analyst Remote vs Help Desk Technician?

AspectEntry Level Technical Support Analyst RemoteHelp Desk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often the same
Work EnvironmentRemote, home-based support for technical issuesTypically on-site or remote, assisting end-users
Industry UsageCommon in IT, tech companies, and support servicesWidespread across various industries including healthcare, education, and corporate
Job FocusDiagnosing and resolving technical problems remotelyProviding technical assistance and troubleshooting

Both roles involve technical troubleshooting and may require similar certifications. The main difference is that Entry Level Technical Support Analysts often work remotely and focus on diagnosing issues remotely, while Help Desk Technicians may work on-site or remotely, providing direct support to end-users. Understanding these distinctions can help job seekers target the right position based on their skills and preferences.

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Cities near Pittsburgh, PA with the most Entry Level Technical Support Analyst Remote job openings:

Entry Level Technical Support Analyst Remote jobs near you

EMR Support Analyst

PHOENIX PHYSICAL THERAPY

Cranberry Township, PA • Remote

Full-time

Re-posted 23 days ago

Job description

Position Summary

The EMR Support Analyst provides frontline support and operational management of the organization’s Electronic Medical Record (EMR) system. This role is responsible for user administration, data integrity, system support, and assisting with EMR enhancements, upgrades, and integrations.

The Analyst ensures high-quality service delivery, maintains compliance with healthcare regulations (including HIPAA and Medicare), and drives system efficiency through continuous improvement and automation opportunities.
 

Key Responsibilities

End-User Support & Ticket Management

  • Deliver Level I support for EMR users, including issue resolution for record corrections, case merges, and provider/cosigner updates
  • Document, track, and resolve incidents using the IT ticketing system, ensuring adherence to SLAs and KPIs
  • Identify and escalate complex issues to Level II support or vendors as needed
  • Maintain high customer satisfaction through responsive and effective support

Data & System Administration

  • Manage referral source tables, including validation, auditing, and data cleanup
  • Administer EMR user accounts, onboarding support, and non-credentialed provider setup
  • Monitor and resolve failed system processes (e.g., fax routing issues)
  • Support patient data extraction for business, marketing, and operational needs

Implementation & Optimization

  • Assist with EMR upgrades, service packs, and new feature rollouts
  • Support system testing, validation, and quality assurance processes
  • Participate in EMR implementations, including data migration and M&A integration activities
  • Collaborate with vendors to troubleshoot and resolve technical issues

Process Improvement & Automation

  • Identify opportunities to improve workflows, automation, and system efficiency
  • Assist in vendor integrations, including electronic referrals and AI-driven enhancements
  • Contribute to reporting, analytics, and metrics related to system performance and compliance

Collaboration & Communication

  • Partner with cross-functional teams to support operational and clinical needs
  • Provide reporting and insights related to referral compliance and organizational productivity
  • Maintain clear, professional communication across all levels of the organization

Compliance & Continuous Learning

  • Ensure adherence to HIPAA, Medicare, and organizational compliance standards
  • Stay current on EMR functionality, enhancements, and industry best practices
  • Actively pursue ongoing professional development and knowledge growth

Qualifications

Education & Experience

  • Bachelor’s degree in Information Technology, Business, or a related field
  • Prior experience supporting EMR/EHR systems in a healthcare environment preferred
  • Experience in a remote or distributed support environment is a plus

Technical Skills

  • Basic understanding of software development lifecycle (SDLC) and change management practices
  • Proficiency with Microsoft Office and general technical troubleshooting
  • Experience with ticketing systems and data analysis/reporting tools preferred

Core Competencies

  • Strong analytical and problem-solving skills
  • High attention to detail and commitment to data accuracy
  • Excellent verbal and written communication skills
  • Ability to prioritize, multitask, and manage time effectively in a fast-paced environment
  • Self-motivated, dependable, and team-oriented with a strong customer service mindset
  • Consistently deliver high-quality, compliant, and timely support

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