ZipRecruiter

Log In

3

Entry Level Technical Support Analyst Remote Jobs in Frederick, MD

Skyward IT Solutions, LLC

Technical Analyst

Rockville, MD · On-site +1

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We need a Technical Analyst. Do you light up when a clunky workflow turns into something people ... At Skyward, we support flexible working hours and remote opportunities to help maintain a healthy ...

Skyward IT Solutions, LLC

Technical Analyst

Rockville, MD · Remote

$90K - $100K/yr

We need a Technical Analyst. Do you light up when a clunky workflow turns into something people ... At Skyward, we support flexible working hours and remote opportunities to help maintain a healthy ...

Datalab USA

Systems Analyst I

Germantown, MD · Remote

$65K - $75K/yr

DataLab USA ™ is an analytics and technology driven database marketing consultancy. We combine ... technical user support * Conduct remote support sessions using remote session tools and perform ...

Datalab USA

Systems Analyst I

Germantown, MD · Remote

$65K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

DataLab USA is an analytics and technology driven database marketing consultancy. We combine ... technical user support * Conduct remote support sessions using remote session tools and perform ...

VIS IT Solutions Inc

SQL Analyst

Dulles, VA · Remote

Remote We are seeking experienced SQL engineer with strong PBM (Pharmacy Benefit Management ... Support root cause analysis for eligibility failures or mismatches - Ensure data accuracy ...

AMT Engineering

Entry Level Civil Engineer

Rockville, MD · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Technical proficiency in using AutoCAD including Civil 3D preferred. * Ability to assist on ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...

Corinth

SADOM Analyst

Leesburg, VA · Remote

$105K - $120K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... remote O&M support as needed Clearance Requirement: Ability to obtain and maintain Top Secret ... Create and maintain procedures and technical documentation for SecOps hardware and software * Use ...

System One

Technical Recruiter

Rockville, MD · Remote

$62K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Hybrid - onsite and remote Hours: 40.0 System One is looking for a Technical Recruiter to join our team to support client contracts and job requisitions in the DMV area. This is a hybrid position, 3 ...

System One

Technical Recruiter

Rockville, MD · Remote

$62K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Hybrid - onsite and remote Hours: 40.0 System One is looking for a Technical Recruiter to join our team to support client contracts and job requisitions in the DMV area. This is a hybrid position, 3 ...

VIS IT Solutions Inc

MongoDB Analyst

Dulles, VA · Remote

Remote We are seeking a skilled MongoDB Analyst to manage, analyze, and optimize large-scale NoSQL ... performance, and supporting data-driven decision-making across the organization. Key ...

next page

Showing results 1-20

All JobsTechnical Support Analyst JobsEntry Level Technical Support Analyst Remote JobsEntry Level Technical Support Analyst Remote Jobs in Frederick, MD

Entry Level Technical Support Analyst Remote information

See Frederick, MD salary details

$15

$27

$43

How much do entry level technical support analyst remote jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for entry level technical support analyst remote in Frederick, MD is $27.38, according to ZipRecruiter salary data. Most workers in this role earn between $21.49 and $31.06 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Technical Support Analyst Remote vs Help Desk Technician?

AspectEntry Level Technical Support Analyst RemoteHelp Desk Technician
CertificationsBasic certifications like CompTIA A+ often preferredSimilar certifications, often the same
Work EnvironmentRemote, home-based support for technical issuesTypically on-site or remote, assisting end-users
Industry UsageCommon in IT, tech companies, and support servicesWidespread across various industries including healthcare, education, and corporate
Job FocusDiagnosing and resolving technical problems remotelyProviding technical assistance and troubleshooting

Both roles involve technical troubleshooting and may require similar certifications. The main difference is that Entry Level Technical Support Analysts often work remotely and focus on diagnosing issues remotely, while Help Desk Technicians may work on-site or remotely, providing direct support to end-users. Understanding these distinctions can help job seekers target the right position based on their skills and preferences.

What are the most commonly searched types of Technical Support Analyst Remote jobs in Frederick, MD?

The most popular types of Technical Support Analyst Remote jobs in Frederick, MD are:

What are popular job titles related to Entry Level Technical Support Analyst Remote jobs in Frederick, MD?

For Entry Level Technical Support Analyst Remote jobs in Frederick, MD, the most frequently searched job titles are:

What job categories do people searching Entry Level Technical Support Analyst Remote jobs in Frederick, MD look for?

The top searched job categories for Entry Level Technical Support Analyst Remote jobs in Frederick, MD are:

What cities near Frederick, MD are hiring for Entry Level Technical Support Analyst Remote jobs?

Cities near Frederick, MD with the most Entry Level Technical Support Analyst Remote job openings:

Entry Level Technical Support Analyst Remote jobs near you

Technical Analyst

Skyward IT Solutions, LLC

Rockville, MD • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

We are Skyward.
That is, a love for people, for improvement, for human advancement through information technology. We are a people-centered business with a desire to serve others. We are diverse and unified; creative and collaborative; a collection of complementary, not competing talents. And though on the surface we remain relaxed, beneath, a torrent of energy links us to our civic tech mission.
We stand by our values, and we won't compromise on any of them.
Integrity: We're conscientious, intentional, and empathetic. Our words and actions align. That's our character. Please don't ask us to play another part, we're poor actors.
Compassionate: If we may borrow a quote from Theodore Roosevelt: "No one cares how much you know until they know how much you care." Because our team is thoughtful and supportive, caring deeply for each other, our clients, and our work, this comes naturally.
Inquisitive: We remain students by failing openly and turning lessons into solutions.
Unconventional: For us, life isn't what happens outside of work. Work happens inside of life and our culture erases the line often dividing the two.
Authentic: Made possible only because we embody the values listed above. We're relaxed and fun yet intensely curious and driven. Team members are placed with thought, care, and precision to ensure that Trust, Truth, and Transparency continue to represent our brand.
Because of that, we continue Onward, Upward, and Skyward.
We need a Technical Analyst.
Do you light up when a clunky workflow turns into something people actually enjoy using? Are you the type who can translate "it's kind of broken, can you fix it?" into working code, clean documentation, and a genuinely better system? If you love untangling messy processes, coaching users through the "aha" moment, and keeping software running smoother than a perfectly optimized query, we should talk.
Come join us if you're motivated to learn from others, to learn from mistakes, to be part of a future-looking and growth-oriented team.
Let's go Skyward together.
What you'll do:
  • Join a team supporting the Centers for Medicare and Medicaid Services (CMS), helping researchers figure out how to improve care and cut costs for some of the most vulnerable Medicare and Medicaid beneficiaries. Real impact, not just busywork.
  • Put your coding brain and your people brain to work together, building sharper user training documentation, stress-testing software before it ever reaches a user, and dreaming up smarter system configurations.
  • Write, test, and maintain code in Python, R, and SQL, keeping it clean enough that future-you (or a teammate) never has to send a strongly worded Slack message.
  • Get comfortable pairing with approved AI tools to fine-tune documentation and cook up fresh example programs. Think of it as your own coding sous-chef.
  • Be the go-to Tier 2 support hero for our web-based analytical tools. You know, the person people count on when "it's just not working" needs an actual answer.
  • Run system and user acceptance testing whenever a new build needs a stamp of approval. Nothing ships past you unchecked.
  • Team up with fellow IT pros - project managers, system architects, database administrators, business analysts, and quality assurance teams - to get projects across the finish line looking like one cohesive, well-oiled machine.
  • Help train end-users on new applications and features, guiding them through the bumpy parts of any system transition.
  • Star in the occasional customer-facing webinar, bringing the content and the charisma.

What we'd like you to have:
  • A bachelor's degree in information systems, computer science, data science, or something adjacent that proves you speak "tech."
  • 2+ years working with software applications in a corporate environment. You've been in the trenches and lived to tell about it.
  • Serious fluency in MS Office products (Word, Excel, PowerPoint, and the rest of the gang).
  • Proficiency in one or more scripting or programming languages (Python, R, or SQL) - bonus points if you speak more than one.
  • Familiarity with secure data environments, ideally with some government or healthcare IT experience under your belt.
  • A knack for making MS Word documents behave (formatting, structure, all of it) earned through real hands-on technical experience, not guesswork.
  • A troubleshooter's instinct. When software throws a tantrum, you're the one who calmly figures out why.
  • Communication skills sharp enough to translate "tech speak" into plain English for stakeholders of every stripe, technical or not.
  • A flexible, curious mindset and genuine excitement about learning new tools in an environment that never sits still.

What would blow us away:
  • You've already worked with CMS or Medicare/Medicaid data and can rattle off the acronyms without blinking.
  • You have a gift for making technical documentation genuinely enjoyable to read (we know, we know. Rare talent).
  • You've played around with data visualization tools like Tableau or Power BI and can turn a spreadsheet into something people actually want to look at.

Even if you don't meet 100% of the qualifications, we encourage you to apply. At Skyward, we're focused on hiring individuals with the right skills and passion to grow, not just checking off every box.
And now the important part. What we offer you:
  • Medical, dental, vision insurance
  • 15 days of paid leave
  • 7 days of sick leave
  • 2 days bereavement leave
  • 11 paid Federal holidays
  • Up to 40 hours for jury duty
  • 401K with 4% employer contribution (and no vesting period)
  • Up to 4 weeks of paid paternity and maternity leave
  • Company provided laptop
  • $5,000 per year for professional development
  • $600 per year for technical supplies and equipment
  • $2,000 referral bonus
  • Life and disability insurance
  • HSA and FSA
  • Legal Shield and ID Shield Voluntary Benefits
  • Opportunity to work in a collaborative, motivated team focused on modernizing government services with cutting-edge technology and innovative solutions. Who says government work can't be exciting!

$90,000 - $100,000 a year
We believe great work deserves great pay. That's why we ensure our compensation is not only competitive but also fair and transparent, as required by Maryland law. Expect a salary that matches your skills, experience, and the value you bring to the table - because you're worth it!
At Skyward, we support flexible working hours and remote opportunities to help maintain a healthy work-life balance for all employees.
Offers of employment with Skyward are contingent upon acceptable results of a background investigation.
Applicants must have the ability to obtain and maintain a Public Trust security clearance due to the nature of our work as a government contractor.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply