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Entry Level Tech Support Jobs in Edwardsville, IL

Sunrise Telecom

Junior IT Support

Saint Louis, MO · On-site

Junior IT Support Position Summary Sunrise Telecom is seeking a dependable and detail-oriented ... This is an entry-level position that does not require previous IT experience. The ideal candidate ...

Varsity Tutors

CompTIA A+ Tutor

Saint Louis, MO · Remote

$25 - $40/hr

Emphasizes systematic troubleshooting approaches and connecting theory to hands-on IT support tasks ... for entry-level CompTIA A+ certification. * Effective Teaching Methods: Ability to identify ...

Brooksource

Entry Level Recruiter

Saint Louis, MO · On-site

$35K - $46K/yr

Brooksource is hiring an Entry Level Recruiter to identify talented candidates, guide them through ... Interest in learning about technology, business, and the industries we support * Bachelor's degree ...

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Entry Level Tech Support information

See Edwardsville, IL salary details

$25.3K

$40.8K

$61.9K

How much do entry level tech support jobs pay per year?

As of Aug 21, 2026, the average yearly pay for entry level tech support in Edwardsville, IL is $40,796.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,200.00 and $44,100.00 per year, depending on experience, location, and employer.

What is an entry level tech support job?

Entry level tech support jobs are positions designed for individuals who provide basic technical assistance and support to customers or end users. These roles typically involve troubleshooting hardware and software issues, answering questions about products or services, and helping users resolve common technology problems. Entry level tech support staff often work via phone, email, chat, or in person, and are expected to have strong communication skills as well as a fundamental understanding of computer systems. These jobs are a great starting point for those interested in a career in information technology, as they offer valuable hands-on experience and opportunities for advancement.

What are the key skills and qualifications needed to thrive as an entry level tech support professional?

To thrive as an Entry Level Tech Support professional, you need a solid understanding of computer hardware, software troubleshooting, and basic networking, often supported by a high school diploma or relevant certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills are crucial for delivering timely technical solutions and ensuring customer satisfaction in a fast-paced support environment.

What are some common challenges faced by entry level tech support professionals, and how can they be effectively addressed?

Entry level tech support professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting unfamiliar technical issues, and communicating complex solutions to non-technical users. To address these challenges, it's helpful to develop strong problem-solving skills, maintain detailed documentation, and seek out mentorship or training from more experienced team members. Additionally, effective time management and clear, empathetic communication can greatly improve both user satisfaction and personal confidence in handling diverse support requests.

What is the difference between Entry Level Tech Support vs Help Desk Technician?

AspectEntry Level Tech SupportHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ often preferredHigh school diploma or equivalent; certifications like CompTIA A+ often preferred
Work EnvironmentSupport for end-users, troubleshooting hardware/software issues, often in office or remote settingsAssist users with technical problems, provide remote or on-site support, typically in corporate or IT service environments
Employer & Industry UsageCommon in IT departments, tech companies, and customer support centersWidely used in corporate IT, government agencies, and service providers

Both roles involve assisting users with technical issues and require similar certifications. Entry Level Tech Support and Help Desk Technician positions often overlap in responsibilities, work environment, and industry usage, making them closely related entry-level IT support roles.

How to get into entry level tech support with no experience?

Entry level tech support roles often require basic knowledge of computer hardware, software, and troubleshooting skills. Gaining relevant certifications like CompTIA A+ and building hands-on experience through personal projects or volunteering can improve your chances; strong communication skills and a willingness to learn are also important.

What are popular job titles related to Entry Level Tech Support jobs in Edwardsville, IL?

For Entry Level Tech Support jobs in Edwardsville, IL, the most frequently searched job titles are:

What job categories do people searching Entry Level Tech Support jobs in Edwardsville, IL look for?

The top searched job categories for Entry Level Tech Support jobs in Edwardsville, IL are:

What cities near Edwardsville, IL are hiring for Entry Level Tech Support jobs?

Cities near Edwardsville, IL with the most Entry Level Tech Support job openings:

Entry Level Tech Support jobs near you
Infographic showing various Entry Level Tech Support job openings in Edwardsville, IL as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 4% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $40,796 per year, or $19.6 per hour.

Junior IT Support

Sunrise Telecom

Saint Louis, MO • On-site

Other

Posted 22 days ago

Sunrise Telecom rating

6.3

Company rating: 6.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

76th of 99 rated telecommunications companies

Job description

Junior IT Support Position Summary Sunrise Telecom is seeking a dependable and detail-oriented Junior IT Support Specialist to provide first-level technical support to employees and assist with the day-to-day management of company devices and user accounts. This is an entry-level position that does not require previous IT experience. The ideal candidate is organized, enjoys helping others, learns new software quickly, and has excellent typing and computer skills. Most technical procedures are documented, and training will be provided. Essential Responsibilities Device Management Order, receive, and ship company laptops, tablets, and other equipment. Prepare and configure devices for new employees using established procedures. Maintain accurate inventory of company technology assets. Coordinate device replacements, repairs, and returns. Assist with iPad setup and tracking. End User Support Provide first-level support for basic computer and technology issues. Assist employees with password resets, Multi-Factor Authentication (MFA), Outlook, Microsoft 365, Wi-Fi, and VPN access. Help troubleshoot common login and workstation issues. Escalate technical issues that require advanced support. User Account Administration Create, update, and disable user accounts. Reset passwords and Multi-Factor Authentication. Add and remove users from security and distribution groups. Assist with employee onboarding and offboarding tasks. Administrative & Documentation Maintain accurate records of devices and user accounts. Update inventory spreadsheets and internal documentation. Review basic authentication logs to identify common user issues. Follow established IT procedures and document completed work. Communicate professionally with employees while providing support. Minimum Qualifications High school diploma or equivalent. Typing speed of 60–70 words per minute. Strong computer skills and the ability to quickly learn new software. Excellent attention to detail and organizational skills. Strong written and verbal communication skills. Ability to multitask and manage priorities in a fast-paced environment. Reliable, dependable, and able to follow established processes. Customer service experience is preferred but not required. Preferred Qualifications Basic familiarity with Microsoft Office or Microsoft 365. Experience using Windows computers. Previous experience in an office, administrative, customer service, or helpdesk environment is a plus but not required.

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