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Entry Level Support Jobs in New York (NOW HIRING)

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Entry Level Support information

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$12

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How much do entry level support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for entry level support in New York is $20.34, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.36 per hour, depending on experience, location, and employer.

What is entry level support?

Entry level support jobs are positions designed for individuals who are starting their careers in technical or customer support roles. These jobs typically involve assisting customers or internal users with troubleshooting issues, answering questions, and providing guidance on products or services. They usually require strong communication skills, basic technical knowledge, and a willingness to learn. Entry level support roles are often a stepping stone to more advanced IT or customer service positions.

What are the key skills and qualifications needed to thrive as an entry level support professional?

To thrive as an Entry Level Support professional, you need a basic understanding of troubleshooting, customer service, and familiarity with common software or hardware systems, often supported by a high school diploma or equivalent. Familiarity with ticketing systems, remote support tools, and basic operating system navigation is typically required. Strong communication, patience, and problem-solving abilities are crucial soft skills for success in this role. These skills and qualities are essential for efficiently resolving user issues, ensuring customer satisfaction, and supporting smooth IT operations.

What are some common challenges faced by entry level support staff, and how can they overcome them?

Entry level support staff often encounter challenges such as handling a high volume of inquiries, addressing unfamiliar technical issues, and managing customer expectations. To overcome these hurdles, it's important to familiarize yourself with the company's products and support resources, seek guidance from experienced colleagues, and continuously improve communication skills. Many teams also provide structured onboarding and ongoing training to help new staff build confidence and efficiency in resolving issues.

What is the difference between Entry Level Support vs Customer Support Representative?

AspectEntry Level SupportCustomer Support Representative
Required CredentialsHigh school diploma or equivalent; basic technical skillsHigh school diploma; strong communication skills
Work EnvironmentIT departments, tech companies, help desksCall centers, retail, service industries
Employer & Industry UsageTech, software, hardware companiesRetail, telecommunications, service sectors
Common Search & ComparisonYesYes

Entry Level Support roles typically focus on technical troubleshooting and basic IT assistance, often requiring some technical knowledge. Customer Support Representatives handle customer inquiries, complaints, and service issues, emphasizing communication skills. While both roles serve as entry points in customer or technical support, Entry Level Support is more technical, whereas Customer Support Representatives focus on customer interaction and service.

What are the most commonly searched types of Support jobs in New York?

The most popular types of Support jobs in New York are:

What cities in New York are hiring for Entry Level Support jobs?

Cities in New York with the most Entry Level Support job openings:

Entry Level Support jobs near you
Infographic showing various Entry Level Support job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $42,307 per year, or $20.3 per hour.

Entry Level Sales Representative-Hicksville

NY State Solar

Hicksville, NY • On-site

$49K - $85K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Job description

Entry level Sales Representative
Compensation: $49K-$85K per/year
Job Type: Full-time, In-person. 5 days per week, including one mandatory weekend day.
Entry Level Sales Representative will be on the front lines of our mission-connecting with homeowners, sparking interest in solar energy, and educating them on its many benefits.
Key Responsibilities of an Entry Level Sales Representative :
  • Scheduling appointments with clients and working around their schedule
  • Building and nurturing relationships with customers
  • Participate in training sessions and sales meetings to enhance product knowledge and sales techniques
  • Maintain a detailed record of sales activities and customer interactions in the CRM system

What's in it for you?
As an Entry Level Sales Representative you have the chance to make a meaningful impact-while enjoying some fantastic perks. Here's a preview of what you can look forward to:
  • Competitive pay with uncapped commission potential - your earning power is in your hands
  • Comprehensive training and ongoing support to set you up for success from day one
  • Partially flexible hours and a collaborative team environment that celebrates your wins
  • Clear paths for career growth as we expand and evolve
  • The pride of contributing to something bigger - helping build a cleaner, brighter future for generations to come

Benefits:
  • Medical, dental, and vision insurance
  • Paid Training
  • Pet insurance coverage
  • Flexible Spending Account (FSA)
  • 401(k) with up to 6% company match
  • Paid time off, including vacation, sick leave, and bereavement
  • Company-paid disability insurance
  • Opportunities for growth and advancement for driven individuals

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