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Entry Level Shopify Chat Support Jobs in Riverside, CA

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Ecommerce Order Processing and Customer Service Coordinator Location: Corona, CA Department: Operations Salary Range: * Order Processing Specialist: $22.00 - $24.00 per hour * Medical, dental, vision

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Ecommerce Order Processing and Customer Service Coordinator Location: Corona, CA Department: Operations Salary Range: * Order Processing Specialist: $22.00 - $24.00 per hour * Medical, dental, vision

Digital Response Specialist

Riverside, CA ยท On-site

$25 - $30/hr

Job Title: Digital Response Specialist Riverside, CA, USA, 92501 Posting Start Date: 5/22/26 If you are currently an employee of Herc Rentals, please apply using this link: Herc Employee Career

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Entry Level Shopify Chat Support information

See Riverside, CA salary details

$14

$24

$40

How much do entry level shopify chat support jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for entry level shopify chat support in Riverside, CA is $24.57, according to ZipRecruiter salary data. Most workers in this role earn between $18.80 and $27.84 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Shopify Chat Support vs Customer Service Representative?

AspectEntry Level Shopify Chat SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with Shopify platformHigh school diploma or equivalent; customer service experience
Work EnvironmentOnline, remote, e-commerce focusedOffice or remote, various industries
Industry UsagePrimarily in e-commerce and online retailBroad, across multiple sectors
Common Search IntentCustomer support for Shopify storesGeneral customer service roles

Entry Level Shopify Chat Support focuses on assisting online shoppers via chat for Shopify stores, requiring familiarity with e-commerce platforms. Customer Service Representatives handle a wider range of customer inquiries across industries. While both roles involve communication skills, Shopify Chat Support is specialized for e-commerce, making it ideal for those interested in online retail support roles.

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What cities near Riverside, CA are hiring for Entry Level Shopify Chat Support jobs? Cities near Riverside, CA with the most Entry Level Shopify Chat Support job openings:
ECOMMERCE & WEB ORDERS CUSTOMER SERVICE

ECOMMERCE & WEB ORDERS CUSTOMER SERVICE

Thermal Identification Technologies

Brea, CA โ€ข On-site

$16.50 - $22.50/hr

Full-time

Posted 23 days ago


Job description

Description:

Customer Service Representative (E-commerce & Web Orders)


Role Overview


The E-commerce Customer Service Representative is the primary point of contact for our online shoppers. You will manage the web orders using different platforms. We ensure that every customer who interacts with our websites receives prompt, friendly, and accurate assistance regarding their digital orders.

Key Responsibilities

  • Order Management: Process, track, and update web orders using our internal order process and shipping platforms.
  • Customer Support: Resolve customer inquiries via live chat, email, and phone regarding product availability, shipping status, and promotions.
  • Social Media Engagement: Monitor and respond to customer inquiries, comments, and direct messages across platforms like Instagram, Facebook, and X (Twitter) to ensure a consistent brand voice & customer experience.
  • Technical Troubleshooting: Assist customers with website navigation issues, account logins, and checkout errors.
  • Returns & Refunds: Handle the end-to-end returns process, including issuing RMAs (Return Merchandise Authorizations) and processing refunds or exchanges working with our accounting department.
  • Problem Solving: Investigate shipping delays or "lost-in-transit" packages by communicating with logistics partners (e.g., UPS, FedEx, DHL).

Skills & Qualifications

  • Tech-Savvy: Proficiency with E-commerce platforms (like Bigcommerce, Shopify, Amazon & Ebay) and CRM software (like Go High Level or Salesforce).
  • Written Communication: Ability to write clear, professional, and empathetic emails and chat messages.
  • Multitasking: Comfortable managing multiple chat windows or browser tabs simultaneously while maintaining accuracy.
  • Detail Oriented: High attention to detail to ensure shipping addresses and SKU numbers are handled correctly.
Requirements: