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Entry Level Service Desk Jobs in California (NOW HIRING)

GDR

Support Services Deskside Technician

Irvine, CA · On-site

$25 - $30/hr

We are currently looking for an enthusiastic, customer-focused, and tech-savvy team member to join our Service Desk. This is an entry-level role with training and mentoring provided. If you enjoy ...

GDR Group

Support Services Deskside Technician

Irvine, CA · On-site

$25 - $30/hr

We are currently looking for an enthusiastic, customer-focused, and tech-savvy team member to join our Service Desk. This is an entry-level role with training and mentoring provided. If you enjoy ...

Island Hospitality

Front Desk Supervisor

San Diego, CA · On-site

$18 - $23.25/hr

... entry-level positions and have grown into management roles through hard work, dedication, and a ... Train, coach, and mentor front desk associates on guest service standards, policies, procedures ...

GDR Group

Support Services Deskside Technician

Irvine, CA · On-site

$25 - $30/hr

We are currently looking for an enthusiastic, customer-focused, and tech-savvy team member to join our Service Desk. This is an entry-level role with training and mentoring provided. If you enjoy ...

Albertsons

Customer Service Clerk

Oceanside, CA · On-site

$16.75 - $20.50/hr

Additionally, you will maintain cleanliness of the Customer Service Desk and front area of the ... This is an entry level position with advancement opportunity. Applications are accepted on an on ...

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All JobsService Desk JobsEntry Level Service Desk JobsEntry Level Service Desk Jobs in California

Entry Level Service Desk information

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$8

$20

$37

How much do entry level service desk jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for entry level service desk in California is $20.00, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $23.51 per hour, depending on experience, location, and employer.

What is an entry level service desk?

Entry level service desk jobs are positions where individuals provide basic technical support and assistance to users, typically within an organization. These roles often include answering help desk tickets, troubleshooting hardware and software issues, and escalating more complex problems to higher-level IT staff. They are ideal for those beginning their careers in IT, as they offer hands-on experience with common technical issues and customer service. Entry level service desk professionals are also responsible for maintaining records of user requests and solutions, contributing to a smooth workflow in IT support.

Is helpdesk a good entry-level job?

A helpdesk or service desk position is considered a good entry-level job in IT, offering opportunities to develop technical troubleshooting, customer service, and communication skills. It often requires basic knowledge of operating systems, hardware, and software, and can serve as a stepping stone to more advanced IT roles.

What is the difference between Entry Level Service Desk vs Help Desk Technician?

AspectEntry Level Service DeskHelp Desk Technician
CertificationsBasic IT certifications (e.g., CompTIA A+)Often similar, may include vendor-specific certs
Work EnvironmentHelp desk or IT support teams, fast-pacedSupport centers, corporate IT departments
ResponsibilitiesInitial troubleshooting, ticket logging, user supportIssue resolution, remote support, hardware/software troubleshooting
Common UsageEntry-level role for IT supportSimilar entry-level support position

Both roles involve providing technical support and troubleshooting for users, often requiring similar certifications and working in support centers or IT departments. The main difference is in terminology; 'Help Desk Technician' is often used interchangeably with 'Entry Level Service Desk,' with slight variations depending on the organization.

What are some common challenges faced by entry level service desk professionals, and how can they be managed effectively?

Entry Level Service Desk professionals often encounter challenges such as handling a high volume of support tickets, managing diverse technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's helpful to develop strong organizational skills, prioritize tasks based on urgency, and continually enhance your technical knowledge through training and hands-on experience. Building good rapport with team members and leveraging internal knowledge bases can also make troubleshooting and escalation processes more efficient.

What are the key skills and qualifications needed to thrive as an entry level service desk professional?

To thrive as an Entry Level Service Desk professional, you need foundational IT knowledge, problem-solving abilities, and typically a high school diploma or associate degree in a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and basic troubleshooting techniques is essential. Strong communication, patience, and customer service orientation help you effectively resolve user issues and collaborate with team members. These skills ensure efficient support, minimize downtime, and enhance user satisfaction across the organization.

Can you get an entry level service desk job with no experience?

Entry level service desk positions typically do not require prior experience, but having basic knowledge of computer hardware, software, and troubleshooting skills can improve your chances. Certifications like CompTIA A+ can also help demonstrate your readiness for the role. Employers often provide on-the-job training for new hires without experience.
What are the most commonly searched types of Service Desk jobs in California? The most popular types of Service Desk jobs in California are:
What cities in California are hiring for Entry Level Service Desk jobs? Cities in California with the most Entry Level Service Desk job openings:
Entry Level Service Desk jobs near you
Infographic showing various Entry Level Service Desk job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 2% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,610 per year, or $20 per hour.

Support Services Deskside Technician

GDR

Irvine, CA • On-site

$25 - $30/hr

Part-time

Re-posted 25 days ago

Job description

Description:

GDR Group is a team of passionate, tech-savvy people who love helping businesses grow. We live by our core values of Integrity, Communication, Caring and Compassion, and Passion for Excellence to help us make every partnership as smooth and successful as possible.


We are currently looking for an enthusiastic, customer-focused, and tech-savvy team member to join our Service Desk. This is an entry-level role with training and mentoring provided. If you enjoy learning, taking on new challenges, and helping individuals with technology, this may be the role for you.


Work location and schedule may vary based on client and business needs.


Essential Duties and Responsibilities

  • Provide and maintain excellent customer service through providing positive support experience.
  • Provide Level 1 support for operating systems, business applications, hardware, and basic networking.
  • Assist with onsite deskside support tasks as assigned, including workstation setups, basic hardware swaps (keyboards, mice, docks, monitors), printer troubleshooting, and conference room/AV basic support.
  • Own assigned tickets by documenting troubleshooting steps, entering time, and providing timely status updates in alignment with established service objectives (SLOs).
  • Collaborate with IT Service Coordinator on scheduling and escalations.
  • Communicate progress on incidents and requests by providing timely updates or changes to both client contact and internal teams.
  • Enter all work performed into Autotask (PSA) ticketing system.
  • Ability to work in a team and communicate effectively.
  • Follow troubleshooting runbooks and escalate incidents or requests when additional support is needed or when resolution is not achievable within required timeframes.
  • Competent in communicating technical information to technical as well as non-technical end users.
  • Business Awareness: learn each client’s environment and how IT supports their day-to-day operations.
  • Collaborate with the team to identify recurring issues and opportunities to improve documentation and support processes.
  • Familiarity with ITSM / ticketing system terminology and concepts.
  • Participate in On-Call shift rotation.


Knowledge, Skills, and Abilities:

  • Familiarity with supporting and troubleshooting Windows and Apple computer systems, iOS and Android mobile platforms, and current versions of Microsoft 365 (Office, Outlook, Teams).
  • Familiarity with troubleshooting peripherals such as multi-function printers, scanners, and webcams.
  • Basic understanding of user account administration (user accounts and security groups) in Active Directory and/or Azure AD.
  • Exposure to device management concepts and tools (e.g., Intune) is a plus.
  • Comfortable learning and supporting common business applications such as Microsoft Office, QuickBooks, and Sage.
  • Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, and Wi-Fi.
  • Familiarity with virtualization concepts (e.g., VMware, Hyper-V) is a plus.
Requirements:

Credentials and Experience:

  • CompTIA A+, Network+, or Microsoft Certification preferred.
  • 0–1 years of help desk, deskside, or customer service experience (internship, part-time, or school experience acceptable).
  • Exposure to supporting users in a professional/business environment is preferred.

Apply