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Entry Level Return Merchandise Authorization Jobs

Ducommun

Aftermarket Services Coordinator

Appleton, WI

$19.25 - $24.50/hr

Aftermarket ServicesCoordinator The Aftermarket Services Coordinator is responsible formanaging the Return Merchandise Authorization (RMA) process for defective ordamaged products returned by ...

Ducommun

Aftermarket Services Coordinator

Appleton, WI · On-site

$19.25 - $24.50/hr

Aftermarket ServicesCoordinator The Aftermarket Services Coordinator is responsible formanaging the Return Merchandise Authorization (RMA) process for defective ordamaged products returned by ...

Classet

Warehouse Driver

Manchester, NH · On-site

$20 - $22/hr

Experience managing RMA (Return Merchandise Authorization) processes Benefits * Health, dental, and vision insurance * 401(k) with company match * HSA and FSA accounts * 10 paid holidays and flexible ...

Arthur Lawrence

Be Seen First

Warehouse Coordinator

San Francisco, CA · On-site

$24 - $30/hr

Handle Return Merchandise Authorization (RMA) processes for defective or returned parts. Cross-Site Support * Coordinate inventory transfers between warehouse and R&D locations. * Fulfill urgent ...

Intellectt INC

Logistics Coordinator I

Carterville, IL · On-site

$18.75 - $25/hr

... Return Merchandise Authorizations) and shipments, including inventory control, order fulfillment, and distribution. Reviews shipping notices, bills of lading, invoices, orders, Customer Service ...

LHH US

Technical Support Representative

Carlstadt, NJ

$28 - $29/hr

Technical Support / Stagehand (Entry-Level Welcome) Location: Carlstadt, NJ (On-Site) Schedule ... Process and manage Return Merchandise Authorizations (RMAs) * Evaluate, troubleshoot, and assist ...

New

LHH US

Technical Support Representative

Carlstadt, NJ

$28 - $29/hr

Technical Support / Stagehand (Entry-Level Welcome) Location: Carlstadt, NJ (On-Site) Schedule ... Process and manage Return Merchandise Authorizations (RMAs) * Evaluate, troubleshoot, and assist ...

New

Accenture

Technical Support - 6322813

Walnut Creek, CA · On-site

... the RMA (Return Merchandise Authorization) process for defective devices. • Collaborate with logistics and engineering teams to ensure timely resolution of hardware issues. Qualifications

New

xAI

Inventory Specialist

Memphis, TN · On-site

$17.25 - $21.75/hr

Manage Return Merchandise Authorization (RMA) processes, including inspection, documentation, and coordination with vendors for returns and repairs. * Perform accurate data entry for inventory ...

Foxconn WI

Test Technician

Mount Pleasant, WI · On-site

Analyze test correlation of RMA (return merchandise authorization) fallout and work with vendors to follow up with FA (failure analysis) results. * Document procedure, update SOPs. * Help create and ...

LHH US

Technical Support Rep

Rochelle Park, NJ

$50K - $60K/yr

Issue, track, and process RMA (Return Merchandise Authorization) requests * Evaluate, quote, and support the repair of returned products * Maintain and update the internal knowledge base with product ...

New

trimarkusa

Coordinator, Inventory Control

Lewisville, TX

$17.75 - $22.50/hr

Oversee the processing of Return Merchandise Authorization (RMA) and returned products, ensuring efficient handling and documentation. COMPETENCIES: * Strong analytical and problem-solving ...

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Entry Level Return Merchandise Authorization information

What key skills and qualifications are needed to thrive as an Entry Level Return Merchandise Authorization (RMA) specialist, and why are they important?

To thrive as an Entry Level Return Merchandise Authorization (RMA) specialist, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with inventory management systems, ERP software, and basic computer proficiency is typically required. Excellent communication, problem-solving, and customer service skills help you interact effectively with clients and team members. These skills are crucial for efficiently processing returns, reducing errors, and maintaining positive customer relationships.

What are some common challenges faced by Entry Level Return Merchandise Authorization (RMA) specialists, and how can they be overcome?

Entry Level RMA specialists often encounter challenges such as managing high volumes of return requests, accurately assessing product conditions, and ensuring timely communication between customers and internal teams. Staying organized and leveraging inventory management systems can help streamline the process. Building strong attention to detail and developing clear communication skills are also essential for resolving issues efficiently and maintaining customer satisfaction.

What is an Entry Level Return Merchandise Authorization (RMA) position?

An Entry Level Return Merchandise Authorization (RMA) position involves processing and managing customer returns for products that are defective, unwanted, or no longer needed. Employees in this role review return requests, issue authorization numbers, ensure returned items meet company policies, and coordinate with other departments to handle replacements or refunds. This position typically requires strong attention to detail, good communication skills, and basic computer proficiency. It is often a starting point for careers in customer service, logistics, or supply chain management.

What is the difference between Entry Level Return Merchandise Authorization vs Customer Service Associate?

AspectEntry Level Return Merchandise AuthorizationCustomer Service Associate
CredentialsHigh school diploma or equivalent; basic computer skillsHigh school diploma or equivalent; communication skills
Work EnvironmentWarehouse, retail stores, or distribution centersRetail stores, call centers, or online support
Employer & IndustryRetail, e-commerce, logisticsRetail, hospitality, service industries
Common Search/ComparisonYesNo

Entry Level Return Merchandise Authorization roles focus on processing product returns, verifying items, and coordinating refunds, often within warehouse or logistics settings. Customer Service Associates handle customer inquiries, resolve issues, and provide support in retail or service environments. While both roles require strong communication skills, the main difference lies in their specific responsibilities and work settings.

More about Entry Level Return Merchandise Authorization jobs
What are the most commonly searched types of Return Merchandise Authorization jobs? The most popular types of Return Merchandise Authorization jobs are:
What job categories do people searching Entry Level Return Merchandise Authorization jobs look for? The top searched job categories for Entry Level Return Merchandise Authorization jobs are:
Entry Level Return Merchandise Authorization jobs near you
Infographic showing various Entry Level Return Merchandise Authorization job openings in the United States as of May 2026, with employment types broken down into 25% Full Time, 72% Part Time, 2% Temporary, and 1% Nights. Highlights an 100% Physical job distribution.
Aftermarket Services Coordinator

Aftermarket Services Coordinator

Ducommun

Appleton, WI

$19.25 - $24.50/hr

Other

Posted 11 days ago

Ducommun rating

7.7

Company rating: 7.7 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

46th of 59 rated aerospace companies

Job description

Aftermarket ServicesCoordinator

The Aftermarket Services Coordinator is responsible formanaging the Return Merchandise Authorization (RMA) process for defective ordamaged products returned by customers. This role ensures that all returns are processedin a timely and efficient manner, including verifying return requests,coordinating repairs or replacements, and maintaining detailed records. TheAftermarket Services Coordinator works closely with quality control, inventorymanagement, customer service, and production teams to resolve customer issueswhile ensuring minimal disruption to the manufacturing process.

Who are we?

Founded in 1849, Ducommun is the oldest company in California. Starting as a hardware supply store during the California Gold Rush and eventually assisted in the birth of the aerospace industry in Southern California by providing aircraft aluminum to early aerospace pioneers like Lindbergh, Douglas and Lockheed. 

Today Ducommun is a global provider of innovative manufacturing solutions for customers in the aerospace, defense and industrial markets. We specialize in electronic and structural systems, producing complex products and components for commercial aircraft platforms, mission-critical military and space programs, and sophisticated industrial applications. 

Our Facility in Appleton, WI manufactures state-of-the-art circuit boards for Aerospace and Defense as well as Industrial and Medical Industries. 

Standard EssentialFunctions

  • Handle customer RMA requests, including verifying product issues and validating compliance with return policies.
  • Issue RMA numbers and provide customers with return instructions.
  • Maintain a professional relationship with customers, ensuring that returned products are processed quickly and that customers are informed throughout the process.
  • Collaborate with customer service to ensure effective communication with customers regarding return statuses and assist in resolving any customer complaints or dissatisfaction related to product returns.
  • Collaborate with program managers to ensure that customers receive timely updates and resolutions.
  • Coordinate with the Quality Control department to inspect returned items and determine the cause of failure or defect.
  • Document the condition of returned products and categorize them (e.g., for repair, replacement, or return to vendor).
  • Provide feedback to the manufacturing and engineering teams regarding recurring product issues and potential improvements.
  • Identify patterns in returns and work with production teams to identify potential issues in manufacturing processes.
  • Track and update return-related inventory, ensuring that all returned products are properly logged, tagged, and categorized in the system.
  • Collaborate with inventory management teams to process returned goods, ensuring that stock levels are accurately updated.
  • Prepare and maintain documentation for all RMA transactions, including shipping, repair, or replacement actions.
  • Ensure adherence to all company policies and legal regulations regarding returns and product warranty processes.
  • Ensure compliance with environmental regulations concerning returned products, including proper disposal or recycling of defective items.

What Ducommun employees say

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