Position Summary/ Objective:
Under the direction of the Maintenance Supervisor, Manager, and/or Director, the Maintenance Tech I performs general maintenance, conducts routine inspections, and addresses equipment or structural issues within the resort facility. This entry-level position demands a proactive and adaptable approach, emphasizing not only technical proficiency and sound judgment but also a paramount commitment to safety. By actively engaging in GPR safety programs and embracing industry-standard safety practices, the Maintenance Tech I ensures the operational integrity of the property's facilities while prioritizing a secure and hazard-free environment for both team members and guests.
Primary Essential Functions:
- All associates are obligated to support and uphold the values, expectations, policies, and procedures of Grand Pacific Resorts as outlined in the Employee Handbook.
- Perform routine preventative maintenance and repairs of the property, common areas, and guest rooms, focusing on basic electrical, plumbing, painting, appliance repair, and HVAC with little or no supervision.
- Undergo training and mentorship to enhance troubleshooting, diagnostic, and repair skills gradually.
- Seek guidance from experienced team members for more complex troubleshooting scenarios.
- Gain hands-on experience in equipment upkeep and regular inspections.
- Inspect and maintain tools, work areas, work carts, equipment, or machines.
- Identify, locate, and operate all shut-off valves for equipment, machines, or utility systems.
- Maintain maintenance inventory and requisition parts and supplies as needed.
- Perform general maintenance and cleaning of common areas, maintenance shop, trash removal, and snow removal if applicable.
- Utilize Computerized Maintenance Management System (CMMS) and other mobile apps to create and close work orders with appropriate data (labor hours, downtime, problem/cause/remedy, and parts used).
- Follow written and verbal instructions and complete documentation associated with work orders/guest requests.
- Communicate with resort guests to triage facilities issues, set service response expectations, and validate that work has been completed to quality control and guest expectations.
- Develop and maintain positive working relationships across all levels of the organization.
- Adhere to all OSHA and other regulatory agencies having jurisdiction on health and safety regulations.
- Understand and follow safe work practices in accordance with the OSHA/Resort Safety Programs and Emergency Response Manual.
- Participate in Safety Programs within the Resort through awareness in everyday job functions.
- Participate on the Resort Safety Committee and Emergency Response Team.
- Report injuries, illnesses, workplace hazards, issues with tools, equipment, machines, unsafe acts/unsafe conditions to the respective Supervisor/Manager and or Safety Committee.
- Adhere to the Lockout/Tagout program and procedures under the guidance of senior team members.
Education, Skills & Experience:
The ideal candidate for this role is a detail-oriented and thorough professional, consistently providing exemplary customer service to guests, owners, management, and associates. Key qualifications include:
I. Related Maintenance Experience:
- At least one year of maintenance experience in the hospitality industry, building maintenance, or a related trade.
II. Basic Trade Skills:
- Electrical Knowledge:
- Change out electrical outlets, switches, light bulbs, and ballasts.
- Operate a multimeter and/or voltage tester.
- Conduct general troubleshooting of electrical circuits.
- Plumbing Knowledge:
- Use a plunger and/or closet auger.
- Operate a drain-cleaning machine (aka Snake).
- Install showerheads and faucets.
- Mechanical Knowledge:
- General understanding of HVAC systems and sequence of operations.
- Replace AC filters.
- Install thermostats.
- General Repairs:
- Conduct general furniture repairs (paint touch-up, wood repair, etc.).
- Perform minor drywall repairs (patches), carpet repairs, and vinyl flooring repairs.
- Conduct painting tasks for touch-ups and small projects.
III. Additional Skills and Traits:
- Basic computer skills and ability to operate mobile devices.
- Strong customer focus and service skills.
- Ability to follow written and verbal instructions.
- Excellent organizational skills.
- Experience in the hospitality industry (Hotel/Resort preferred).
- Ability to work well in a diverse team environment.
Additional Eligibility Qualifications Required:
- Must be available for regular on-call work assignments/emergency calls, work scheduled off-hours, and emergency overtime as required.
- Availability for various shifts, including weekends and holidays.
- Successful completion of applicable auditions or skill testing, background check, physical examination, and drug screening test.
- Ability to speak and understand the English language; fluency in Spanish is preferred.
- Must have a valid driver's license.
- Ability to operate a motor vehicle if applicable.
- May require the use of a personal or company vehicle or electrical cart.
- Ability to travel to other regional locations for work, training, meetings, and other work-related functions.
Physical, Environmental & Other Requirements:
- Must be able to stand and/or walk for up to 8 hours.
- Also, able to sit, stoop, kneel, crouch, and crawl.
- Frequently lift and/or move up to 25 pounds; occasionally required to lift and/or move up to 50 pounds.
- Clear vision (close, distant, and depth perception) needed for navigating the office and all other buildings within the resort.
- Work effectively in varied conditions, temperatures, and environments.
EEO Statement:
Grand Pacific Resorts provides equal employment opportunities (EEO) to all associates and applicants for all terms and conditions of employment, in every location in which the company has facilities, regardless of any basis protected by applicable federal, state or local law.
Other Duties:
- Please note that this job description does not list all the duties of the job. You may be instructed by upper management to perform other tasks or functions.
- You will be evaluated in part based upon your performance of the tasks listed in this job description and your ability to commit to the Standards of Excellence.
- Management has the right to revise this job description at any time.
- The job description is not a contract for employment.
