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Entry Level Patient Service Representative Jobs in Riverside, CA

Ampronix

Jr. Customer Service Rep

Irvine, CA

$17 - $23.25/hr

This role serves as an entry-level customer support position focused on delivering responsive ... P. Sales and/or CSR Supervisor. Essential Duties and Responsibilities Under the direction of the ...

Ampronix

Jr. Customer Service Rep

Irvine, CA

$17.25 - $23.25/hr

This role serves as an entry-level customer support position focused on delivering responsive ... P. Sales and/or CSR Supervisor. Essential Duties and Responsibilities Under the direction of the ...

Ampronix

Jr. Customer Service Rep

Irvine, CA · On-site

$22 - $24/hr

This role serves as an entry-level customer support position focused on delivering responsive ... P. Sales and/or CSR Supervisor. Essential Duties and Responsibilities Under the direction of the ...

Ampronix, LLC.

Jr. Customer Service Rep

Irvine, CA · On-site

This role serves as an entry-level customer support position focused on delivering responsive ... P. Sales and/or CSR Supervisor. Essential Duties and Responsibilities Under the direction of the ...

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Entry Level Patient Service Representative information

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How much do entry level patient service representative jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for entry level patient service representative in Riverside, CA is $20.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $22.31 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Patient Service Representative vs Medical Receptionist?

AspectEntry Level Patient Service RepresentativeMedical Receptionist
CredentialsHigh school diploma; certification optionalHigh school diploma; certification optional
Work EnvironmentHospitals, clinics, healthcare officesDoctors' offices, clinics, healthcare facilities
Primary ResponsibilitiesPatient check-in, scheduling, insurance verificationScheduling appointments, answering phones, patient intake
Common UsageHealthcare industry, patient-facing rolesMedical offices, outpatient clinics

Both roles involve front-desk duties in healthcare settings, requiring excellent communication and organizational skills. While the Entry Level Patient Service Representative often focuses on insurance and patient data management, the Medical Receptionist typically handles appointment scheduling and phone inquiries. These positions are similar in credentials and work environment, making them frequently compared by job seekers in healthcare support roles.

What are some common challenges faced by Entry Level Patient Service Representatives, and how can they be overcome?

Entry Level Patient Service Representatives often face challenges such as managing a high volume of patient inquiries, handling sensitive or emotional situations, and accurately processing patient information. To overcome these challenges, it's important to develop strong communication and organizational skills, maintain professionalism under pressure, and become familiar with healthcare regulations and electronic health record systems. Seeking guidance from experienced team members and actively participating in training sessions can also help new representatives build confidence and efficiency in their role.

What are the key skills and qualifications needed to thrive as an Entry Level Patient Service Representative, and why are they important?

To thrive as an Entry Level Patient Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with electronic health record (EHR) systems, scheduling software, and basic office equipment is often required. Excellent communication, problem-solving, and organizational abilities help you effectively interact with patients and healthcare staff. These skills ensure smooth patient flow, accurate information management, and a positive patient experience in healthcare settings.

What does an Entry Level Patient Service Representative do?

An Entry Level Patient Service Representative is responsible for greeting patients, scheduling appointments, collecting patient information, and assisting with insurance verification at healthcare facilities. They serve as the first point of contact for patients, ensuring a welcoming and efficient experience. Their duties also include answering phones, updating medical records, and handling patient inquiries. This role requires strong communication, organizational skills, and attention to detail.
What cities near Riverside, CA are hiring for Entry Level Patient Service Representative jobs? Cities near Riverside, CA with the most Entry Level Patient Service Representative job openings:
Entry Level Patient Service Representative jobs near you

Front Office Admin - Patient Service Representative I

Unicare Health, LLC

Fontana, CA • On-site

$25 - $30/hr

Full-time

Posted 3 days ago

Job description

Job Summary
The Patient Service Representative I serves as the first point of contact for the clinic and plays a key role in creating a positive patient experience. This position is responsible for front desk operations, including answering phones, providing patients with necessary information, taking and directing messages, and scheduling appointments. The PSR I is responsible for patient check- ins and discharge process to support efficient clinic operations and patient flow, while consistently demonstrating respect and sensitivity towards patients and families from diverse backgrounds, cultures, and lifestyles.
Duties/Responsibilities:
  • Receives and greets patients. Make patients feel comfortable, at ease and welcome to the clinic practice by engaging patients and/or parents in conversation.

Inform patients about programs and services at Unicare Community Health Center.Assists with applications and/or refers patients for various services.Check in patients upon arrival and be able to direct patients to correct point of contact upon arrival.Collect and verify patients' insurance information to ensure accurate billing and records. Ensure availability of treatment information by retrieving and updating patient records.Obtains required signatures on consent and distribute patient information and compliance literature.Notifying providers promptly when patients arrive to ensure timely care. Direct patients through their health exams, ensuring they follow clinic procedures efficiently. Perform on-going customer service/patient care by answering multi-line telephone professionally and with a "smile" ready to serve them.Document conversations as needed.Completes the fee ticket, collects payment and insurance information.Schedule patient appointments via telephone and in person using the Electronic Practice Management system. Assembles and maintain patient charts, including appropriate forms, and enter relevant data into the Electronic Health Record as needed. Copies and sends patient's medical record upon written patient request.Types patient letters, correspondences, request for services and referrals.Receives and distributes the daily documents received by courier, mail or fax.Interprets for the providers and staff as needed.Manage patient check-outs, including processing payments, scheduling follow-up appointments, and providing necessary instructions. Perform general office duties, such as document preparation, scanning, mailing and filing.
Non-Essential Functions
  • As directed by the Clinic Manager, performs other related and/or necessary tasks to achieve organizational and programmatic goals and objectives.

Professional Requirements
  • Maintain good attendance, arrive on time ready and prepared to perform job functions daily.
  • Represent the organization in a positive and professional manner at all times.
  • Be professional and courteous at all times to patients, visitors and/or co-workers, treating them with dignity and respect at all times.
  • Interpersonal skills to interact positively with patients who may be upset or stressed.

  • Maintain clean, neat work area.
  • Adhere to dress code, appearance is neat and clean.
  • Maintain patient confidentiality at all times.
  • Maintain regulatory requirements, including all state, federal and local regulations.
  • Comply with all organizational policies and standards regarding ethical business practices.
  • Communicate the mission, ethics and goals of the organization.
  • Participate in performance improvement and continuous quality improvement activities.
  • Maintain confidentiality of patient PHI, and any other related information according to clinic privacy practices and HIPAA.
  • Attention to detail to schedule patients correctly and communicate scheduling difficulties with providers.
  • Must have reliable transportation.

Qualifications
  • High School Diploma or GED required.

One-year (1) experience in a healthcare office, or healthcare setting. Medical office experience preferred. Excellent customer service experience in a healthcare setting/medical industry required. Bilingual in English/Spanish required. Medical Assistant certification is not required, but preferred.
Knowledge, Skills, and Abilities
  • Requires comprehensive knowledge of outpatient clinic operations and procedures.
  • Familiarity, knowledge of medical terminology.
  • Ability to write legibly and do basic mathematics software programs.
  • Ability to use computers or other electronic device to utilize EHR system and companion software.
  • Possess personal qualities of integrity, credibility, and commitment to corporate mission.
  • Knowledge of Electronic Health Records
  • Good communication skills: verbal, listening, interpersonal
  • Organizational skills with ability to multi-task
  • Accuracy with strong attention to detail
  • Problem-solving skills with ability to manipulate schedule as needed
  • Time management and prioritization skills
  • Ability to maintain professional demeanor and appearance
  • Flexibility with ability to adapt to change
  • Excellent people skills, with an ability to partner with a dynamic leadership team.
  • Flexible and able to multitask; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions; demonstrated resourcefulness in setting priorities.
  • Maintain current knowledge of policies and procedures as they relate to safe work practices.
  • Follow all safety procedures and report unsafe conditions.
  • Ability to work with a diverse population.
  • Willing to work flexible hours, including weekends.
  • Must be self-directed and work productively with minimal supervision.
  • Ability to work effectively as a member of an interdisciplinary team
  • Demonstrated proficiency in using Microsoft applications such as Word, Excel, Access, and Outlook.

Physical Requirements and Environmental Conditions
  • Prolonged periods of sitting and working on a computer.
  • Frequent wrist, hand, and finger dexterity to perform motor function.
  • Position requires light to moderate work with 25 lb. maximum weight to lift, push, pull and carry.
  • Full range of body motion requires twisting body, pushing, pulling, reaching, bending, stooping, and handling objects with hands and/or fingers, listening, talking, and/or hearing, and seeing.
  • Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions of the position.

Working Conditions
  • Non-Ionizing Radiation (microwaves)
  • Hazardous Exposure (chemical [E.G. Latex])

Work Schedule
  • You will generally be scheduled to work each day Monday through Friday, with starting times each day varying between 8:00 a.m. and 9:00 a.m. and ending time between 5:00 p.m. and 6:00 p.m., as required to meet the operational needs of the company. There will be occasional Saturdays as needed.

You will need to travel to other clinic locations as needed for cross coverage support.
Our Mission
The mission of Unicare is to be a community health care organization that treats everyone with dignity, respect and cultural sensitivity to help create an environment in which all can prosper.

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