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Entry Level Patient Service Representative Jobs in Riverside, CA

UHS

PATIENT REPRESENTATIVE - Full Time

Riverside, CA · On-site

$18.25 - $23.25/hr

Provides Patient Care Services Representative coverage based on the Clinic requirements. Assumes all Patient Care Services Representative job responsibilities. Verifies established patient ...

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Entry Level Patient Service Representative information

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$13

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$27

How much do entry level patient service representative jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for entry level patient service representative in Riverside, CA is $20.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $22.31 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Patient Service Representative vs Medical Receptionist?

AspectEntry Level Patient Service RepresentativeMedical Receptionist
CredentialsHigh school diploma; certification optionalHigh school diploma; certification optional
Work EnvironmentHospitals, clinics, healthcare officesDoctors' offices, clinics, healthcare facilities
Primary ResponsibilitiesPatient check-in, scheduling, insurance verificationScheduling appointments, answering phones, patient intake
Common UsageHealthcare industry, patient-facing rolesMedical offices, outpatient clinics

Both roles involve front-desk duties in healthcare settings, requiring excellent communication and organizational skills. While the Entry Level Patient Service Representative often focuses on insurance and patient data management, the Medical Receptionist typically handles appointment scheduling and phone inquiries. These positions are similar in credentials and work environment, making them frequently compared by job seekers in healthcare support roles.

What are some common challenges faced by Entry Level Patient Service Representatives, and how can they be overcome?

Entry Level Patient Service Representatives often face challenges such as managing a high volume of patient inquiries, handling sensitive or emotional situations, and accurately processing patient information. To overcome these challenges, it's important to develop strong communication and organizational skills, maintain professionalism under pressure, and become familiar with healthcare regulations and electronic health record systems. Seeking guidance from experienced team members and actively participating in training sessions can also help new representatives build confidence and efficiency in their role.

What are the key skills and qualifications needed to thrive as an Entry Level Patient Service Representative, and why are they important?

To thrive as an Entry Level Patient Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with electronic health record (EHR) systems, scheduling software, and basic office equipment is often required. Excellent communication, problem-solving, and organizational abilities help you effectively interact with patients and healthcare staff. These skills ensure smooth patient flow, accurate information management, and a positive patient experience in healthcare settings.

What does an Entry Level Patient Service Representative do?

An Entry Level Patient Service Representative is responsible for greeting patients, scheduling appointments, collecting patient information, and assisting with insurance verification at healthcare facilities. They serve as the first point of contact for patients, ensuring a welcoming and efficient experience. Their duties also include answering phones, updating medical records, and handling patient inquiries. This role requires strong communication, organizational skills, and attention to detail.
What cities near Riverside, CA are hiring for Entry Level Patient Service Representative jobs? Cities near Riverside, CA with the most Entry Level Patient Service Representative job openings:
Entry Level Patient Service Representative jobs near you

Patient Service Representative PSR

American Family Care Chino

Chino, CA

$18.50 - $23.50/hr

Other

Posted 18 days ago

Job description

Benefits:

Competitive salary

Benefits/Perks

Great small business work environment

Flexible scheduling

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability. This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Position Overview The Patient Service Representative (PSR) plays a critical role in delivering an exceptional patient experience. This position is responsible for managing front desk operations, patient registration, insurance verification, and coordinating patient flow in a fast-paced urgent care setting.

Key Responsibilities

Patient Experience & Front Desk

Greet and check in patients in a friendly, professional manner

Manage patient flow and communicate wait times effectively

Provide excellent customer service to ensure a positive patient experience

Registration & Insurance

Verify patient demographics and insurance eligibility

Accurately enter patient information into EMR (Experity preferred)

Explain visit costs, co-pays, and billing policies

Payments & Administration

Collect co-pays, deductibles, and self-pay balances

Maintain daily cash drawer and ensure accurate reconciliation

Answer phones, schedule appointments, and respond to inquiries

Scan and upload documents into patient records

Compliance & Support

Maintain HIPAA compliance and patient confidentiality

Support clinical team with administrative needs

Ensure front desk area is organized and efficient

Qualifications

Required High school diploma or equivalent

1+ year of customer service, front desk, or administrative experience

Strong communication and interpersonal skills

Ability to multitask in a fast-paced environment

Preferred

Experience in urgent care, medical office, or healthcare setting

Knowledge of insurance verification and medical terminology

Experience with EMR systems (Experity is a plus)

Bilingual (English/Spanish) preferred

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