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Entry Level Patient Service Representative Jobs in Riverside, CA

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Entry Level Patient Service Representative information

See Riverside, CA salary details

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$27

How much do entry level patient service representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for entry level patient service representative in Riverside, CA is $20.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $22.31 per hour, depending on experience, location, and employer.

How do I become an entry level patient service representative?

To become an entry-level patient service representative, candidates typically need a high school diploma or equivalent and strong communication and organizational skills. Relevant experience in customer service or healthcare settings can be beneficial, and familiarity with electronic health records (EHR) systems is often preferred. Some positions may require certification or training provided by the employer.

What is the difference between Entry Level Patient Service Representative vs Medical Receptionist?

AspectEntry Level Patient Service RepresentativeMedical Receptionist
CredentialsHigh school diploma; certification optionalHigh school diploma; certification optional
Work EnvironmentHospitals, clinics, healthcare officesDoctors' offices, clinics, healthcare facilities
Primary ResponsibilitiesPatient check-in, scheduling, insurance verificationScheduling appointments, answering phones, patient intake
Common UsageHealthcare industry, patient-facing rolesMedical offices, outpatient clinics

Both roles involve front-desk duties in healthcare settings, requiring excellent communication and organizational skills. While the Entry Level Patient Service Representative often focuses on insurance and patient data management, the Medical Receptionist typically handles appointment scheduling and phone inquiries. These positions are similar in credentials and work environment, making them frequently compared by job seekers in healthcare support roles.

What are some common challenges faced by entry level patient service representatives, and how can they be overcome?

Entry Level Patient Service Representatives often face challenges such as managing a high volume of patient inquiries, handling sensitive or emotional situations, and accurately processing patient information. To overcome these challenges, it's important to develop strong communication and organizational skills, maintain professionalism under pressure, and become familiar with healthcare regulations and electronic health record systems. Seeking guidance from experienced team members and actively participating in training sessions can also help new representatives build confidence and efficiency in their role.

What are the key skills and qualifications needed to thrive as an entry level patient service representative?

To thrive as an Entry Level Patient Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with electronic health record (EHR) systems, scheduling software, and basic office equipment is often required. Excellent communication, problem-solving, and organizational abilities help you effectively interact with patients and healthcare staff. These skills ensure smooth patient flow, accurate information management, and a positive patient experience in healthcare settings.

What does an entry level patient service representative do?

An Entry Level Patient Service Representative is responsible for greeting patients, scheduling appointments, collecting patient information, and assisting with insurance verification at healthcare facilities. They serve as the first point of contact for patients, ensuring a welcoming and efficient experience. Their duties also include answering phones, updating medical records, and handling patient inquiries. This role requires strong communication, organizational skills, and attention to detail.

Is a Entry Level Patient Service Representative a good entry-level position?

An entry-level Patient Service Representative is a suitable starting position for individuals interested in healthcare, as it involves customer service, administrative tasks, and basic medical knowledge. It often requires strong communication skills and familiarity with scheduling software or electronic health records. This role provides experience in healthcare settings and can lead to advancement opportunities in the medical field.

How hard is it to be an entry level patient service representative?

Entry level patient service representatives typically need strong communication and organizational skills, with some roles requiring basic computer proficiency and customer service experience. The position usually involves on-the-job training and can be accessible to those with a high school diploma or equivalent, making it a manageable entry point into healthcare support roles.
What cities near Riverside, CA are hiring for Entry Level Patient Service Representative jobs? Cities near Riverside, CA with the most Entry Level Patient Service Representative job openings:
Entry Level Patient Service Representative jobs near you
Infographic showing various Entry Level Patient Service Representative job openings in Riverside, CA as of July 2026, with employment types broken down into 89% Full Time, 8% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,850 per year, or $20.6 per hour.

Temp - Patient Service Representative

Community Health Systems, Inc.

Riverside, CA • On-site

$18.25 - $23.25/hr

Temporary

Medical

Re-posted 20 days ago

Community Health Systems rating

6.9

Company rating: 6.9 out of 10

Based on 275 frontline employees who took The Breakroom Quiz

453rd of 887 rated healthcare providers

Job description

JOB SUMMARY:

Reports directly to the Clinic Administrator (CA) and is responsible for providing pleasant customer service while interviewing, screening and assisting patients with issues and concerns, such as but not limited to completing applications, determining their ability to pay, assessing insurance needs and enrolling them with the appropriate insurance/plan provider(s).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Upholds and supports the mission, philosophy, objectives, policies and ethics of Community Health Systems, Inc. (CHSI).
  • Responsible for participating in quality improvement projects/activities and accountable for quality and PCMH.
  • Provides health insurance benefit information and assists patients and families in applying for health insurance benefits.
  • Conduct a confidential interview with patients and families to compile information on financial standings against current Federal Poverty Guidelines (FPG) for eligibility in applying for Sliding Fee Scale (SFS) program.
  • Registers patients by verifying that patient's record is up to date and accurate. Makes appropriate changes in electronic medical record.
  • Complies with federal and local laws in ensuring patient privacy.
  • Informs patients and families of services provided by CHSI.
  • Collects payment from patients, applies payments and adjustments to patient account(s) and reconciles daily cash reports.
  • Track and prepare reports for management concerning visits with patients
  • Serve as a liaison between patients, family services, and insurance companies.
  • Follow-up with families to ensure they receive benefits and return to the clinics for healthcare needs.
  • Will work closely with the Outreach Department.
  • Perform all other duties as directed either formally or informally, verbally or in writing.

SUPERVISORY RESPONSIBILITIES:


There are no current supervisory duties required.

KNOWLEDGE, SKILLS AND ABILITIES:

  • Bilingual (English/Spanish) preferred.
  • A high standard of professionalism and professional ethics and conduct is expected in speech, manner, attitude and appearance at all times.
  • Possess strong interpersonal skills and ability to work well with others.
  • Ability to deal effectively with changing situations and stressful environment.
  • Knowledge of current insurance programs for low-income, underinsured individuals and families. Ability to seek out other insurance programs that will serve the patients in the community.
  • Ability to read and interpret documents such as tax forms, immigration paperwork, etc. Possess basic mathematical skills (i.e. percentages and fractions).
  • Strong computer skills, with proficiency in Microsoft Office.
  • Possess strong customer service skills in both written and verbal communication, with the ability to interact and negotiate with co-workers, management, vendors and others as necessary.
  • Ability to perform tasks related to physical activity to complete the responsibilities of the position.

EXPERIENCE AND EDUCATION:

  • High School Diploma or GED required
  • Associate's degree (A.A.) or equivalent from two-year college or technical school; OR 2+ years related experience and/or training; OR equivalent combination of education and experience.
  • Certified Enrollment Counselor (CEC) required (within 90 days of hire dependent on training availability)

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