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Entry Level Patient Service Representative Jobs in Delaware

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Entry Level Patient Service Representative information

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How much do entry level patient service representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for entry level patient service representative in Delaware is $19.76, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.39 per hour, depending on experience, location, and employer.

How do I become an entry level patient service representative?

To become an entry-level patient service representative, candidates typically need a high school diploma or equivalent and strong communication and organizational skills. Relevant experience in customer service or healthcare settings can be beneficial, and familiarity with electronic health records (EHR) systems is often preferred. Some positions may require certification or training provided by the employer.

What is the difference between Entry Level Patient Service Representative vs Medical Receptionist?

AspectEntry Level Patient Service RepresentativeMedical Receptionist
CredentialsHigh school diploma; certification optionalHigh school diploma; certification optional
Work EnvironmentHospitals, clinics, healthcare officesDoctors' offices, clinics, healthcare facilities
Primary ResponsibilitiesPatient check-in, scheduling, insurance verificationScheduling appointments, answering phones, patient intake
Common UsageHealthcare industry, patient-facing rolesMedical offices, outpatient clinics

Both roles involve front-desk duties in healthcare settings, requiring excellent communication and organizational skills. While the Entry Level Patient Service Representative often focuses on insurance and patient data management, the Medical Receptionist typically handles appointment scheduling and phone inquiries. These positions are similar in credentials and work environment, making them frequently compared by job seekers in healthcare support roles.

What are some common challenges faced by entry level patient service representatives, and how can they be overcome?

Entry Level Patient Service Representatives often face challenges such as managing a high volume of patient inquiries, handling sensitive or emotional situations, and accurately processing patient information. To overcome these challenges, it's important to develop strong communication and organizational skills, maintain professionalism under pressure, and become familiar with healthcare regulations and electronic health record systems. Seeking guidance from experienced team members and actively participating in training sessions can also help new representatives build confidence and efficiency in their role.

What are the key skills and qualifications needed to thrive as an entry level patient service representative?

To thrive as an Entry Level Patient Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with electronic health record (EHR) systems, scheduling software, and basic office equipment is often required. Excellent communication, problem-solving, and organizational abilities help you effectively interact with patients and healthcare staff. These skills ensure smooth patient flow, accurate information management, and a positive patient experience in healthcare settings.

What does an entry level patient service representative do?

An Entry Level Patient Service Representative is responsible for greeting patients, scheduling appointments, collecting patient information, and assisting with insurance verification at healthcare facilities. They serve as the first point of contact for patients, ensuring a welcoming and efficient experience. Their duties also include answering phones, updating medical records, and handling patient inquiries. This role requires strong communication, organizational skills, and attention to detail.

Is a Entry Level Patient Service Representative a good entry-level position?

An entry-level Patient Service Representative is a suitable starting position for individuals interested in healthcare, as it involves customer service, administrative tasks, and basic medical knowledge. It often requires strong communication skills and familiarity with scheduling software or electronic health records. This role provides experience in healthcare settings and can lead to advancement opportunities in the medical field.

How hard is it to be an entry level patient service representative?

Entry level patient service representatives typically need strong communication and organizational skills, with some roles requiring basic computer proficiency and customer service experience. The position usually involves on-the-job training and can be accessible to those with a high school diploma or equivalent, making it a manageable entry point into healthcare support roles.
What cities in Delaware are hiring for Entry Level Patient Service Representative jobs? Cities in Delaware with the most Entry Level Patient Service Representative job openings:
Entry Level Patient Service Representative jobs near you
Infographic showing various Entry Level Patient Service Representative job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $41,108 per year, or $19.8 per hour.

Patient Service Representative

Simon Eye Associates

Wilmington, DE • On-site

$17 - $21.50/hr

Full-time

Re-posted 9 days ago

Job description

Simon Eye and Center for Advanced Eye Care are partner practices with a combined 34 Optometrists, 8 Ophthalmologists, and 190 staff serving patients across the state of Delaware and in Pennsylvania with locations in Glen Mills, Bryn Mawr, and Bucks County. We are aligned to ensure our communities can access patient-centered, medically oriented full service eyecare delivered in convenient locations with friendly, knowledgeable doctors and staff.

As the initial point of contact for Simon Eye, the Patient Service Representative is responsible for developing a positive relationship with and providing a WOW experience for our patients. In this role, you will be an integral part of a team committed to delivering the high level of customer service and patient centered care that have made Simon Eye the most trusted provider of eye care in Delaware.

What You'll Do:

  • Respond to incoming patient phone calls, keep accurate records of patient interactions and transactions
  • Schedule patient appointments, including outbound annual appointment reminders
  • Resolve patient issues by obtaining and evaluating all relevant information, seek assistance from and coordinate with other Simon Eye departments when needed
  • Perform patient verifications
  • Contact patients via telephone to confirm upcoming appointments

What You’ll Need:

  • At least 2 years of experience providing exceptional customer service, preferably in a call center and/or medical environment
  • Ability to understand and communicate patient insurance and other information in a clear and professional manner
  • Ability to work quickly and accurately while maintaining a positive patient experience.
  • Proficiency in using computer databases including typing accuracy
  • High level of professionalism and self-motivation
  • Ability to work two evenings per week and two Saturdays per month to meet patient needs

About Us

We help bring the world into focus so our patients can achieve and enjoy all life has to offer. We achieve and maintain top levels of SERVICE, CURIOSITY, FRIENDLINESS, PROFESSIONALISM, and TEAMWORK for every patient, every time - all in pursuit of providing Eye Care for Life.

We are also committed to creating and maintaining a thriving, sustainable culture for our patients, doctors, staff, communities, and put more simply, everyone we interact with. We are proud to be the most trusted eye care provider in Delaware, voted Reader's Choice Best Optometrists, for nearly two decades!

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