Customer Service Representative I
Launch Your Career in Customer Service with a Global Technology Leader
Bourns, Inc., a leading manufacturer of electronic components serving customers worldwide, is seeking a motivated and customer-focused Customer Service Representative I to join our team in Riverside, California. This entry-level opportunity is ideal for individuals who enjoy helping customers, solving problems, and working in a collaborative business environment. The role supports customers, distributors, and sales representatives while developing a strong foundation in customer service, order management, and sales support.
Position Summary
As a Customer Service Representative I, you will serve as a key point of contact for customers and business partners, providing professional support via phone and email. You will assist with customer inquiries, process orders, coordinate delivery requests, and work closely with internal departments to ensure outstanding customer experience. This role offers valuable exposure to customer service operations, sales support, and business systems while providing opportunities for professional growth.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone and email.
- Process customer orders accurately and verify order information for completeness.
- Coordinate expedited deliveries and support customer order management activities.
- Act as a liaison between customers and internal departments to resolve inquiries and issues.
- Analyze and respond to order status requests, open order reports, quotations, and performance reports.
- Process return material authorizations (RMAs), sample requests, stock rotations, and related customer service documentation.
- Prepare reports, charts, and data to support sales and customer service activities.
- Ensure compliance with company policies, procedures, and customer agreements.
- Perform additional duties as assigned.
Qualifications
Education
- High school diploma or equivalent required.
- Associate's or Bachelor's degree preferred.
- Continued education, vocational training, or professional development is highly desirable.
Experience
- 0 to 3 years of experience in customer service, sales support, technical support, electronics, or a related business environment preferred.
- Internship or customer-facing experience is a plus.
Skills & Competencies
- Strong customer service orientation and commitment to deliver exceptional support.
- Excellent verbal and written communication skills.
- Ability to effectively interact with customers, colleagues, and management at all levels.
- Strong organizational and time management skills.
- Attention to detail and ability to manage multiple priorities.
- Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
- SAP experience is a plus.
- Bilingual Spanish language skills are desirable but not required.
Why Join Bourns?
At Bourns, you'll become part of a respected global organization with a long history of innovation, quality, and customer commitment. We offer a collaborative work environment where employees are supported in developing their skills and advancing their careers.
Benefits of Working at Bourns
- Competitive compensation and benefits package
- Career growth and development opportunities
- Collaborative and team-oriented culture
- Exposure to global customers and business operations
- Stable, industry-leading organization with a strong reputation for innovation
Hiring Range $35.000- $40,000
Bourns is an equal opportunity employer. At Bourns, we are committed to treating all Applicants and Employees fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
Equal Opportunity Employer: Minority/Female/Disability/Veteran
If you are results-oriented, have the drive to find industry-leading ways to meet ongoing technological challenges, and go the extra mile to maximize customer relationships, then we invite you to apply to join the Bourns team.
Custom Field 1: $ 34718 - $ 54246