Entry Level Managed Service Provider Jobs in Colorado

A growing domestic franchise dealership in Greeley, Colorado is seeking a results-driven Service Manager to lead, build, and scale our service department. This is a high-impact leadership role responsible for the profitability, productivity, customer experience, and culture of the entire service operation. The Service Manager owns the day-to-day operation of the shop from the service drive through the back of the bays and is accountable for hitting manufacturer CSI targets, growing customer-pay revenue, managing warranty and internal work, and developing a high-performing team that supports the dealership's continued growth across Northern Colorado. The ideal candidate combines strong financial acumen with hands-on shop knowledge and a proven track record of building loyal customer bases and stable, motivated teams in a domestic dealership environment.

Essential Duties and Responsibilities

• Operational Leadership
• Direct all daily service department operations, including the service drive, dispatch, shop floor, quick lane/express service, and customer waiting/pickup experience.
• Establish and enforce standardized processes for write-up, multi-point inspection (MPI), repair order (RO) flow, dispatch, quality control, and delivery.
• Maintain shop loading, technician productivity, and effective labor rate at or above manufacturer and dealer-group benchmarks.
• Manage service appointment capacity and BDC coordination to maximize bay utilization without sacrificing customer wait times.
• Monitor work-in-process (WIP) and aged ROs daily; drive same-day or next-day completion wherever possible.
• Ensure proper handling of carryover vehicles, loaner fleet, and rental coordination.
• Financial Management
• Own the service department P&L. Build and execute a monthly forecast covering customer-pay, warranty, and internal labor and parts gross.
• Hit or exceed monthly and annual gross profit, net profit, and labor/parts ratio targets.
• Set and adjust labor rates, menu pricing, and shop supply fees in coordination with the Fixed Operations Director and General Manager.
• Control expenses including policy/goodwill, comebacks, training, tools, and supplies.
• Review and approve all warranty claims, customer-pay discounts, and internal work prior to closing ROs.
• Analyze daily and monthly DOC (Daily Operating Control) and composite reports; take corrective action on negative trends within the same pay period.
• Team Building & Development
• Recruit, hire, onboard, and retain service advisors, technicians (entry-level through master), lube techs, porters, and support staff to keep pace with dealership growth.
• Build a clear career path from lube tech to apprentice to certified to master technician, including manufacturer training milestones and pay-grade progression.
• Conduct regular one-on-ones, ride-alongs on the drive, and structured performance reviews.
• Coach service advisors on the proper write-up process, MPI presentation, menu selling, and declined-service follow-up.
• Lead daily save-a-deal/production meetings and weekly department meetings.
• Ensure all technicians complete required manufacturer (e.g., GM Centers of Learning, Stellantis Performance Institute, Ford STARS/ACE) and ASE training; manage the training calendar and reimbursement.
• Customer Experience & Retention
• Own the customer experience from appointment through follow-up.
• Personally handle escalated customer concerns and unresolved CSI issues.
• Achieve and sustain CSI/SSI scores at or above manufacturer regional and national averages.
• Drive customer retention through proactive declined-service follow-up, recall outreach, and a robust appointment/reminder cadence.
• Partner with the Sales department to capture service customers from new and used vehicle deliveries and to support service-to-sales conversion opportunities.
• Build the department's reputation as the destination service provider for domestic vehicles in Greeley, Evans, Windsor, Loveland, and surrounding Weld County communities.
• Warranty & Manufacturer Compliance
• Ensure 100% compliance with manufacturer warranty policy and procedure to minimize chargebacks during warranty audits.
• Supervise the warranty administrator, reviewing claim submission, documentation, and aged warranty receivables weekly.
• Maintain familiarity with current manufacturer technical service bulletins (TSBs), recall campaigns, and special service programs.
• Manage manufacturer reimbursement programs, including labor rate submissions and parts markup filings as permitted under Colorado law.
• Facility, Equipment & Safety
• Maintain a clean, organized, professionally presented shop and customer-facing service area.
• Manage equipment inventory, tooling, alignment racks, lifts, and diagnostic scan tools; coordinate preventive maintenance and capital expenditure requests.
• Enforce all OSHA, EPA, and Colorado Department of Public Health & Environment requirements, including hazardous waste disposal (used oil, antifreeze, refrigerant, brake fluid), R-1234yf and R-134a refrigerant handling, and shop air quality.
• Maintain SDS records, lockout/tagout procedures, PPE compliance, and shop safety training.
• Hold monthly safety meetings and document corrective actions.
• Inter-Departmental Coordination
• Work closely with the Parts Manager to maintain fill rates, control obsolescence, and ensure parts availability for high-demand jobs.
• Partner with the Sales and Used Car Manager on used vehicle reconditioning establishing turn-time targets, costing standards, and quality expectations.
• Coordinate with the Body Shop (if applicable) on mechanical sublet work and shared customers.
• Support the Office Manager and Controller with month-end close, schedule reconciliation, and accruals.
• Preferred Qualifications
• Minimum 5 years of automotive service experience, with at least 2 years as a Service Manager or Assistant Service Manager at a franchised new-car dealership.
• Demonstrated experience at a domestic franchise dealership (Ford, Chevrolet, GMC, Buick, Cadillac, Chrysler, Dodge, Jeep, Ram).
• Documented track record of growing customer-pay labor sales, hours-per-RO, and gross profit.
• Working knowledge of dealership financial statements, DOC reports, and composite analysis.
• Hands-on experience with at least one major DMS (CDK Global, Reynolds & Reynolds, or Tekion) and one shop scheduling/MPI tool (Xtime, myKaarma, AutoPoint, Tekion).
• Strong understanding of manufacturer warranty policy and audit standards.
• Working knowledge of Colorado consumer protection, sales tax, and environmental regulations applicable to automotive repair facilities.
• Valid Colorado driver's license with an insurable driving record.
• Ability to pass a background check, motor vehicle record check, and pre-employment drug screening (note: Colorado employers may still test for marijuana for safety-sensitive roles).
• ASE certifications (Master Technician or Service Consultant) and/or manufacturer Service Manager certification.
• Bachelor's degree in business, automotive technology, or a related field, or completion of NADA Academy / NCM 20 Group equivalent training.
• Prior experience opening a new service department, expanding bay count, or scaling a department through significant volume growth.
• Bilingual English/Spanish strongly preferred given the Greeley/Weld County customer base.
• Active participation in a 20 Group or comparable peer bench marking organization.
• Skills and Competencies
• Leadership presence sets the tone on the drive and the shop floor by example, with clear standards and consistent accountability.
• Financial literacy fluent in gross-per-RO, hours-per-RO, effective labor rate, proficiency, productivity, and CP/W/I mix.
• Process discipline runs the department on documented, repeatable processes rather than personality.
• Coaching mindset develops people; promotes from within.
• Customer focus understands that service department loyalty is the foundation of a profitable dealership.
• Decisiveness under pressure capable of resolving customer escalations, technician disputes, and parts shortages in real time.
• Integrity handles warranty, customer-pay authorizations, and employee compensation with absolute honesty.
• Working Conditions and Physical Requirements
• Combination of office, service drive, and shop floor environments.
• Regular exposure to noise, exhaust, lubricants, and varying temperatures, including Colorado winter conditions on the service drive.
• Saturday hours required (typically rotating); occasional evening hours during high-volume periods.
• Frequent standing, walking, and movement throughout a multi-bay facility.
• Occasional lifting up to 50 lbs. Ability to