We have an outstanding Contract position for a Help Desk Technician - Weekend Shift to join a leading Company located in the Huntsville, AL surrounding area.
Hours: Sat and Sun 8 am - 4 pm
Job Responsibilities:
- Provides monitoring, technical support, and troubleshooting for the statewide education network, Linux and Windows systems, HPC systems, and web applications.
- Monitor and troubleshoot issues with a statewide wide area network. Enter and manage trouble tickets with full documentation that enables other team members to work the incident.
- Work with external telecommunications and Internet vendors to get outages resolved within target time periods.
- Follow standard operating procedures, including escalation to level two and level three support as required.
- Serve as liaison between the program and client points of contact.
- Capture and document customer feedback.
- Maintain accountability of incidents and problems throughout the lifecycle.
Basic Hiring Criteria:
- High School diploma or equivalent.
- 1+ years of experience.
- Microsoft Office: 1-3 years.
- Preferred knowledge of ServiceNow.
- Help Desk / Call Center / Technician Support: 1-3 years.
Military connected talent encouraged to apply.
VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Education:H.S. diploma or equivalentEmployment Type: CONTRACTOR